Koons Kia of Owings Mills

excellent customer service both service mgmt lauryn and jeremy. kept me informed about my service made the wait very easy jeremy. kept me informed about my service made the wait very easy More

Great thorough servicing! A special thank you to my Service Advisor named Maryam Wali who went above and beyond to help with my questions in and outside of this 10 K mike serv A special thank you to my Service Advisor named Maryam Wali who went above and beyond to help with my questions in and outside of this 10 K mike servicing. As well as pointing out where to find coupons for future servicing! She is an excellent representation of the Koons family. Always friendly and service with a smile! 5 STARS Absolutely!! More

Just want to shot out Javon Page Koons kia Owings mills for his outstanding salesmanship, and made sure I had everything I needed and was willing to get whatever it was I did not have with In the guidelin for his outstanding salesmanship, and made sure I had everything I needed and was willing to get whatever it was I did not have with In the guidelines of Koons Kia of Owings Mills. I would recommend you ask for Javon if you ever go to Koons Kia Owings Mills. More

My experience with Koons Kia of Owings Mills is with the Service Department. At all times they were very professional and upfront. There are times I had concerns however the staff worked to help resolve Service Department. At all times they were very professional and upfront. There are times I had concerns however the staff worked to help resolve my concerns. The outcome was above satisfactory and based on my experience with this dealership I have scheduled to have servie with them again. Unfortunately I can not remember the names of all the staff who assisted in my experience however I would like to extend a special thank you to LaJuan Robinson for keeping us informed and answering any and all questions promptly, I would also like to thank the mechanic who worked on my vehicle, I would also like to thank the Manager of the Service Department who went the extra mile to make my overall experience a postive, honest and plesant one. And also thank you for anyone who assisted in helping that I could not think of. I am looking forward to my upcoming appointment with this dealership. More

Prompt service and friendly customer service. Nice waiting area with coffee and snacks. Friendly to deal with. Nice waiting area with coffee and snacks. Friendly to deal with. More

The salesman lied to us and told us he was ok with lowering the price $750 just to get us to drive out there and look at the car. After test driving it, he then did not honor the reduced price and wa lowering the price $750 just to get us to drive out there and look at the car. After test driving it, he then did not honor the reduced price and wanted the original price - only to lower the price of the vehicle the next morning by $250! So they let the sale go over $500 difference and wasted everyone's time. More

I took my 2023 kia sportage in for 2 recalls and a problem with the tire pressure . Everyone at the service dept Koons Kia of Owings Mills was friendly and helful and efficient. The work was done tim problem with the tire pressure . Everyone at the service dept Koons Kia of Owings Mills was friendly and helful and efficient. The work was done timely and correctly and I will definitely return for all future service on my vehicle. More

we discussed the price of a vehicle before coming and they said ok to the price via text. We drove all the way to the dealership, did a test drive, and then they insisted on the original sticker price a they said ok to the price via text. We drove all the way to the dealership, did a test drive, and then they insisted on the original sticker price and wouldn't negotiate at all. Wasting everyone's time! They lied and can't be trusted. I would not recommend this shady dealership to anyone! More

Over the past 10 years we've purchased 3 cars from Koons Kia of Owings Mills. Every experiences has been positive. For our last purchase (Niro EV), the Sales Manager Derrick Showacre bent over backwards to Kia of Owings Mills. Every experiences has been positive. For our last purchase (Niro EV), the Sales Manager Derrick Showacre bent over backwards to help us complete the sale on our terms and within our budget. The sales staff we've worked with for all 3 purchases was also knowledgeable, courteous and professional, even when we went back with after-sales questions about the vehicle. Highly recommended More

If you have. Nothing good to say don't say anything. Don't shop there Nothing good to say don't say anything. Don't shop there More