Koons Kia of Owings Mills

We went to this dealership three times before buying a brand new car and worked with Francisco each time. He was very patient, knowledgeable and continued to stay in touch with me until the car we wanted brand new car and worked with Francisco each time. He was very patient, knowledgeable and continued to stay in touch with me until the car we wanted arrived. I had to work with the manager Ron on some things. He was very responsive, made sure everything was taken care of and most importantly that I was happy. Jackie in finance was very thorough and went above and beyond to get us to where we wanted to be payment wise. David the service manager kept me in the loop during my repair process and explained everything in great detail. I couldn’t have asked for a better experience with buying a new car. Everyone has been very friendly and the waiting area has been very clean each time I have been there. I was offered more for my trade than the other dealership I had looked at and I didn’t have to go back and forth on the price of the car. They also had a large selection of cars to choose from which is rare now a days! I would absolutely recommend this dealership! More

When I got in the service person continually tired to upsell me on services that were not needed. I forgave it as part of her job, but started to get an uneasy feeling. They then serviced the car and f upsell me on services that were not needed. I forgave it as part of her job, but started to get an uneasy feeling. They then serviced the car and failed to fix it. They then offered to do diagnostics services that were not offered to begin with to identify the problem all for additional charges. I told them to stop working on my car and for the manager to call me back. I was never contacted. I called in the next day to pick it up and was told that my car was not available for pick up because it was "torn apart." When I finally went to get it the manager fed me lines and refused to give my keys back until I paid $1,500 for work that did not fix the problem. More

excellent customer service both service mgmt lauryn and jeremy. kept me informed about my service made the wait very easy jeremy. kept me informed about my service made the wait very easy More

Great thorough servicing! A special thank you to my Service Advisor named Maryam Wali who went above and beyond to help with my questions in and outside of this 10 K mike serv A special thank you to my Service Advisor named Maryam Wali who went above and beyond to help with my questions in and outside of this 10 K mike servicing. As well as pointing out where to find coupons for future servicing! She is an excellent representation of the Koons family. Always friendly and service with a smile! 5 STARS Absolutely!! More

Just want to shot out Javon Page Koons kia Owings mills for his outstanding salesmanship, and made sure I had everything I needed and was willing to get whatever it was I did not have with In the guidelin for his outstanding salesmanship, and made sure I had everything I needed and was willing to get whatever it was I did not have with In the guidelines of Koons Kia of Owings Mills. I would recommend you ask for Javon if you ever go to Koons Kia Owings Mills. More

My experience with Koons Kia of Owings Mills is with the Service Department. At all times they were very professional and upfront. There are times I had concerns however the staff worked to help resolve Service Department. At all times they were very professional and upfront. There are times I had concerns however the staff worked to help resolve my concerns. The outcome was above satisfactory and based on my experience with this dealership I have scheduled to have servie with them again. Unfortunately I can not remember the names of all the staff who assisted in my experience however I would like to extend a special thank you to LaJuan Robinson for keeping us informed and answering any and all questions promptly, I would also like to thank the mechanic who worked on my vehicle, I would also like to thank the Manager of the Service Department who went the extra mile to make my overall experience a postive, honest and plesant one. And also thank you for anyone who assisted in helping that I could not think of. I am looking forward to my upcoming appointment with this dealership. More

Prompt service and friendly customer service. Nice waiting area with coffee and snacks. Friendly to deal with. Nice waiting area with coffee and snacks. Friendly to deal with. More

I took my 2023 kia sportage in for 2 recalls and a problem with the tire pressure . Everyone at the service dept Koons Kia of Owings Mills was friendly and helful and efficient. The work was done tim problem with the tire pressure . Everyone at the service dept Koons Kia of Owings Mills was friendly and helful and efficient. The work was done timely and correctly and I will definitely return for all future service on my vehicle. More

The salesman lied to us and told us he was ok with lowering the price $750 just to get us to drive out there and look at the car. After test driving it, he then did not honor the reduced price and wa lowering the price $750 just to get us to drive out there and look at the car. After test driving it, he then did not honor the reduced price and wanted the original price - only to lower the price of the vehicle the next morning by $250! So they let the sale go over $500 difference and wasted everyone's time. More

we discussed the price of a vehicle before coming and they said ok to the price via text. We drove all the way to the dealership, did a test drive, and then they insisted on the original sticker price a they said ok to the price via text. We drove all the way to the dealership, did a test drive, and then they insisted on the original sticker price and wouldn't negotiate at all. Wasting everyone's time! They lied and can't be trusted. I would not recommend this shady dealership to anyone! More