Koons Kia of Owings Mills

I called the dealership looking for the RX350 Lexus that I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well ve I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well versed in knowing the car. She asked could I come in. I said when my question get answered. She hung up, I called back and spoke with a gentleman and told him what happen and he said he knew who I spoke with and I said it seems that your dealership does not want to do business and he responded not with you and hung up. I would not deal with this dealership if they were giving away free cars. Why have people lost treating people with quality customer service. I was not irate with either one of these people. I do not understand!!! More

The whole experience was easy and painless. Larry my salesman was very nice, relaxed, and helpful. Nevee at any point was the sales staff pushy at any point. Sales manger, finance and salesman were all salesman was very nice, relaxed, and helpful. Nevee at any point was the sales staff pushy at any point. Sales manger, finance and salesman were all completely helpful through the entire process. I would suggest all my friends to go their. More

Great people - no gimmicks! No haggling on price- offered great financing options. Obtained the exact car I wanted at the price I wanted. Had secured a loan at my personal bank- offered me an even l offered great financing options. Obtained the exact car I wanted at the price I wanted. Had secured a loan at my personal bank- offered me an even lower rate. More

After my car was taken back for service, I was told it needed work that I know was not needed. I work for Advance Auto. needed work that I know was not needed. I work for Advance Auto. More

I had an excellent experience with salesperson Nick Quinto. He was patient, kind and supportive during my purchase of my new Sportage. I have never purchased a car from home and he made the experienc Quinto. He was patient, kind and supportive during my purchase of my new Sportage. I have never purchased a car from home and he made the experience much less scary. He walked me through all the paperwork and even made my husband smile (which is not an easy thing to do). We love the car and will definitely recommend Koons Kia to our family and friends. More

Had a great experience with salesperson Kristen and Sales Manager Chris. Love my new car! They made everything fun and easy. Will come back again. Manager Chris. Love my new car! They made everything fun and easy. Will come back again. More

Exceptional communication and service. Mike and Kyle were pleasant, kind , informative.. I was able to get my car and within a few days and they found the problem and had it fixed. Due to a recall they were pleasant, kind , informative.. I was able to get my car and within a few days and they found the problem and had it fixed. Due to a recall they were helpful with a rental car and overall I give them a 10 plus More

Great Same Service The Customer Care Service team at Owings Mills did it again. Same great service I have always received over the past 8 years. My little Soul is as goo The Customer Care Service team at Owings Mills did it again. Same great service I have always received over the past 8 years. My little Soul is as good as new and I was back on the road the same day. Thank you!! More