Koons Kia of Owings Mills

What A Nightmare On June 1st a purchased a 2010 Acura from JD at this dealership and from the beginning I should have left the car on the lot. When I purchased the ca On June 1st a purchased a 2010 Acura from JD at this dealership and from the beginning I should have left the car on the lot. When I purchased the car it had some minor imperfections such as scratches and some dents that I thought the dealership would take care of. However, to my surprise not only did they not want to take care of them but they wanted me to pay for them. I did but they did not remove any of the dents when they painted the area and a two year old could have done a better job of ensuring that the scratches and dents were no longer noticeable. I spoke to the used car sales manager - Carlos who was terrible. Not only did he not want to come out of his office so that we could discuss the other issues with the car but he blew me off completely and never came out of his office to speak to me. What does that say about this dealership and the team of individuals that are leading them? I took the car and was on my way but needless to say the alternator went up on me after only having the car for a month and two days. I contacted the dealership and spoke to JB. I was told that there was nothing that they could do since the car was out of warranty by two days. TWO DAYS - are you kidding me? They would not even entertain the idea of working with me to get my car fixed. Now I am without a vehicle until the alternator can be fixed and not one person has reached out to me again to help me to find a solution. In addition, to that I had to pay towing fees. What a rip off - :( - I am telling you don't ever go to this dealership because you are sure to find yourself with a lemon and a bad paint job that you have to pay for. In addition, to pay for towing and any other issues that might arise from "their used cars." Sincerely, Living The Nightmare More

Great car buyin experience! Recently my 2013 Kia Soul was totaled while parked in front of my home. So suddenly we were thrown into the car buying market to try to replace a ver Recently my 2013 Kia Soul was totaled while parked in front of my home. So suddenly we were thrown into the car buying market to try to replace a very beloved car. After looking through the websites of the closest Kia dealerships, I found another Kia Soul that I particularly liked, and began an online chat with a sales rep at Koons Kia of Owings Mills. An appointment was made, and the salesman (Gary) was wonderful throughout the whole process. In short order we brought home another Kia Soul that has already more than exceeded my expectations. Definitely the best car buying experience that either my husband or I have ever had! Thank you for putting a smile back on my face! Vanessa (a very pleased Koons Kia customer!) More

terrible staff there terrible personnel there: 1st one just got rude when i said that i am choosing cars yet, and not going to buy right this second. 2nd one was deceivin terrible personnel there: 1st one just got rude when i said that i am choosing cars yet, and not going to buy right this second. 2nd one was deceiving me on the phone and then tried to do it later in person when we were almost signing papers already. though i specifically asked the price and conditions- he just lied straight to my face. and i drove from far to the dealership because of that. and they ran me for loan to several agencies therefore declining my credit score. Very dissatisfied with that place!! do not go there! More

Great staff...friendly, knowledgeable, no pressure I really had a great experience at Koons Kia. My first contact was with the sales manager Russ Allen by phone. He gave me straight answers to many q I really had a great experience at Koons Kia. My first contact was with the sales manager Russ Allen by phone. He gave me straight answers to many questions without any canned sales scripts or traditional aggressive tactics. The initial price he quoted me was much more reasonable than other dealerships. At the dealership, I worked with a sales associate Gary Tolentino who is super-friendly and really knowledgeable about the vehicles. You can tell Gary genuinely enjoys learning about the cars and sharing the information. There was no pressure or hurry as I took time to decide which model was right for me. My experience with the finance manger Frank Beatty was also good...he just gave straight information about the extended warranty options and no pressure. More

Always GREAT! From the day I bought my 2014 KIA up until now, I have had nothing but a awesome experience, each time I have come in. No service is ever force on to From the day I bought my 2014 KIA up until now, I have had nothing but a awesome experience, each time I have come in. No service is ever force on to me. Everything is explained in great detail. Some car places make you feel like "if you drive any further, you will be on the side of the road". I never feel overwhelmed or misled by anything they have suggested for my car. Keep up the GREAT work KIA Motors! You guys rock!! More

not a great selection & couldn't reach deal My main complaint with this dealer and the like is that they advertise lower prices than what most people qualify for and it's misleading. In additio My main complaint with this dealer and the like is that they advertise lower prices than what most people qualify for and it's misleading. In addition, we were disappointed that they didn't have many Sorrento EX V6 models in stock. We visited the dealer in February thinking we wanted a specific Sorrento that was on their website. After seeing the car in person, we realized that we didn't like the color of that car. They did not have the same model in a different color so we ended up negotiating the other EX V6 in stock that included an extra package with more bells and whistles. We didn't really need all of the fancy extras but needed the V6 AWD and a 3rd row. We couldn't reach an agreed deal after a long back and forth visiting the manager etc etc. The internet manager joined in with the discussion and both men were trying to talk us into dropping down to the lower model, extending our loan or buying used. They were very nice and very persistent, but I think were irritated with us because we just wouldn't budge on the terms. We went in with certain expectations based on internet pricing and just ended up frustrated. Later that day, we found another dealer that came much closer to what we wanted to pay. More