Koons Kia of Woodbridge

It took a long time to insert part. However, staff were friendly. I appreciated that they looked over the entire vehicle and came back with recommendations. However, staff were friendly. I appreciated that they looked over the entire vehicle and came back with recommendations. More

The service was very welcoming. The staff were very polite and professional which gave me a great experience. The staff were very polite and professional which gave me a great experience. More

After 2 weeks of owning the car I got from them, they gave me the run around about my bank “pulling financing.” They wanted me to drive an hour and a half to come sign paperwork for a new bank that was m gave me the run around about my bank “pulling financing.” They wanted me to drive an hour and a half to come sign paperwork for a new bank that was more expensive per month. Also left me with half a tank of gas when taking it off the lot. Do not recommend. More

All good thanks, Thanks for the car wash! Will be back for some maintenance work...wb Will be back for some maintenance work...wb More

Sales process a year ago went smoothly. Both trips to the service center have been effortless as well. Colin who wrote up my service order was helpful, professional and knowledgeable. I’m p Both trips to the service center have been effortless as well. Colin who wrote up my service order was helpful, professional and knowledgeable. I’m pleased with my experiences at Koons Kia. More

I visited the center for my recall maintenance and they were not serious and not cooperative. They said, they don't have the part, will order and fix in a week. After three weeks no call from them, I call were not serious and not cooperative. They said, they don't have the part, will order and fix in a week. After three weeks no call from them, I call myself still no clear answer. I visited again and did the maintenance. More

I had specifically stated that i would be using self financing, but still my credit score was checked out...quite unfair financing, but still my credit score was checked out...quite unfair More

Excellent service & communication from Elvis! Would come back & look for Elvis the next time I come in for service Would come back & look for Elvis the next time I come in for service More

Very nice representatives, did their best to find what car I was looking for and did not pressure me. car I was looking for and did not pressure me. More

I've been using this Service center exclusively since 2012. I've spent over $5,000 recently 'chasing' a problem. It started with wheel lig nuts not tightened on one wheel, and cross threaded on another 2012. I've spent over $5,000 recently 'chasing' a problem. It started with wheel lig nuts not tightened on one wheel, and cross threaded on another. Many months later, I brought it in for a regular service and reported an engine noise. It was diagnosed as front wheel bearings - repair authorized. But a worse noise developed and I felt it was unsafe to drive. Car returned and noise diagnosed as rear wheel bearings - repair authorized. Within a short distance I noticed yet another noise. Returned car again, this time diagnosed as front axles - repair authorized. Although barely audible now, what I thought was an engine noise is still perceptible. My confidence and trust in this facility has greatly diminished. More