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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
258 Reviews

258 Reviews of Koons Kia of Woodbridge - Service Center

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April 28, 2025

Service is always explained and to the point, and employees are always friendly and willing to help. More

by Who’s who
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Apr 29, 2025 -

Koons Kia of Woodbridge responded

It's always our pleasure to assist you! See you next time at Koons Kia of Woodbridge!

April 27, 2025

I recently bought a Kia Sorento and I’m extremely happy with it. It’s comfortable, stylish, and drives very smoothly. Great value for the price, and I would definitely recommend it to anyone looking for a More

by abrarsaif95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your Kia Sorento from Koons Kia of Woodbridge. It's fantastic to know it's meeting all your expectations in comfort and style. Safe travels, and we appreciate the recommendation!

April 27, 2025

Not the best. Car was washed without my consent. Radio station was changed and I had gas miles of 222 in and had gas miles of 197 coming out. More

by WYAmie
Recommend Dealer
No
Employees Worked With
608 Elvis Reyes
Apr 28, 2025 -

Koons Kia of Woodbridge responded

I apologize for any inconvenience you experienced during your visit. We strive to respect our customers' preferences and ensure a seamless experience. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out to me directly. Thank you, Brian Groleau - Service Director - 703-494-3333

April 26, 2025

There has been an issue every single time I have went for service here. Management has been helpful, however, the service my vehicle receives has not been great. I’m not sure if someone goes behind and doubl More

by BNJONES23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin
Apr 28, 2025 -

Koons Kia of Woodbridge responded

It's disappointing to hear about the repeated issues with your vehicle service. While I'm glad management has been helpful, it's clear we need to improve our quality checks. I apologize for any inconvenience caused by the recall part installation and would like to ensure this is resolved promptly for you. Please feel free to reach out at your convenience so we can address this matter directly. Thank you, Brian Groleau - Service Director - 703-494-3333

April 26, 2025

Got the car back after maintenance and there was a noise coming from the back. Had to return and after looking at it for 15 mins was gone. Lost the little thrust I had in your shop. More

by Giannifp
Recommend Dealer
No
Apr 28, 2025 -

Koons Kia of Woodbridge responded

I'm sorry to hear about the noise issue after your maintenance visit. We strive for thoroughness and it's disappointing that we didn't meet expectations this time. Please reach out if you'd like us to address any further concerns or questions you may have. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

April 26, 2025

They don’t communicate well and I have gotten my car back with low fluids after a 15 point check oil change. They always try to upsell you on things you don’t really need that costs thousands of dollars. More

by ARTHURGREENCREATIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elvis
Apr 29, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience. It's disappointing to hear about the communication issues and concerns with our service, as we strive for thoroughness in every visit. We appreciate your feedback on upselling and will work toward improving this aspect of our customer interactions. If you'd like to discuss further or have any questions, please feel free to reach out anytime. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

April 26, 2025

Great customer service from Colin, very communicative and pleasant. We've been taking our Kia for service here for the last year and theyve been clear and do great work. I appreciate the car wash at the end More

by kixxarriddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Apr 29, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with Colin and the team at Koons Kia of Woodbridge! We're delighted to hear that our service has been consistently clear and satisfactory, along with those appreciated car washes. We look forward to continuing to serve you in the future!

April 26, 2025

Sales staff is super nice, service staff was very helpful and got me in and out quickly. More

by ideald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
3.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Koons Kia of Woodbridge responded

We are glad to hear that our Koons Kia of Woodbridge team provided efficient service. Thanks for your review!

April 26, 2025

Colin was very helpful in giving me great service! I appreciated his help! No issues More

by lisae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Apr 29, 2025 -

Koons Kia of Woodbridge responded

We appreciate the shoutout to Colin! Thanks for choosing Koons Kia of Woodbridge.

April 25, 2025

Great customer service, very friendly staff. I really like the car service they provided when your car is being worked on.. More

by Yo it’s me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear you enjoyed the customer service and found our staff at Koons Kia of Woodbridge friendly! It's great that you appreciated the car service during your visit. Thanks for sharing your experience with us!

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