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Koons Kia of Woodbridge - Service Center
Woodbridge, VA
276 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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276 Reviews of Koons Kia of Woodbridge - Service Center
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February 18, 2025
I had an appointment that was on time. Discussed the problems before doing the work. Explained problems so I could understand. Discussed the problems before doing the work. Explained problems so I could understand. More
by bigyellow879
Verified CustomerEmployees Worked With
Taylor Creamer, Timothy O'Rourke
February 18, 2025
Was taken care of promptly when I arrived. When I mentioned to the staff that I was hoping to be out before noon, they were sure to keep me updated on where things stood every so often, which When I mentioned to the staff that I was hoping to be out before noon, they were sure to keep me updated on where things stood every so often, which I sincerely appreciated. Car was done well before my cut-off time. More
by jenniferruff13
Employees Worked With
Christian Chavez
February 15, 2025
Really good service, kindness and helpful, personal with KnowledgeAnd met the customer's expectations. They delivered the vehicle on time. KnowledgeAnd met the customer's expectations. They delivered the vehicle on time. More
by Jeisson Cartagena
Employees Worked With
Service advisor siting in the middle 5 stars, Chloe Orcutt
February 12, 2025
The service center representative was extremely helpful, courteous and professional. His detailed explanation of what will be done during my visit, as well as other options available put me at ease. All tim courteous and professional. His detailed explanation of what will be done during my visit, as well as other options available put me at ease. All timelines were met. More
by nathan.hollway
Employees Worked With
Colin Malaguerra
October 12, 2024
While I picked up my car from the service department and drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered wi drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered with, and a couple of clips were broken. I went back to the dealership and spoke with a man named John, who identified himself as the manager, and Brian, the supervisor. They both denied responsibility, claiming I might have hit a bump after leaving the dealership. I informed them that I had recordings from my dash cam, but they continued to deny any wrongdoing. Brian even claimed the damage was present before I brought the car in. I explained that if the damage had been there previously, there would have been road debris on the shield, but this had just happened, and no one would drive with a loose shield making a flapping noise. They ignored my explanation and refused to accept responsibility. AVOID doing business with these dishonest people. They fixed one part and damaged another. If you choose to continue doing business with them, make sure to take pictures inside, outside, and even underneath your car. Avoid this dealership at all costs. More
by sh Heda
Employees Worked With
John, Brian
September 12, 2024
Super fast service on our Kia Soul. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips. More
by Ray
Employees Worked With
Taylor Creamer, Timothy O'Rourke
