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Koons Kia of Woodbridge - Service Center
Woodbridge, VA
300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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300 Reviews of Koons Kia of Woodbridge - Service Center
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Verified Customer
February 12, 2025
The service center representative was extremely helpful, courteous and professional. His detailed explanation of what will be done during my visit, as well as other options available put me at ease. All tim courteous and professional. His detailed explanation of what will be done during my visit, as well as other options available put me at ease. All timelines were met. More
by nathan.hollway
Employees Worked With
Colin Malaguerra
October 12, 2024
While I picked up my car from the service department and drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered wi drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered with, and a couple of clips were broken. I went back to the dealership and spoke with a man named John, who identified himself as the manager, and Brian, the supervisor. They both denied responsibility, claiming I might have hit a bump after leaving the dealership. I informed them that I had recordings from my dash cam, but they continued to deny any wrongdoing. Brian even claimed the damage was present before I brought the car in. I explained that if the damage had been there previously, there would have been road debris on the shield, but this had just happened, and no one would drive with a loose shield making a flapping noise. They ignored my explanation and refused to accept responsibility. AVOID doing business with these dishonest people. They fixed one part and damaged another. If you choose to continue doing business with them, make sure to take pictures inside, outside, and even underneath your car. Avoid this dealership at all costs. More
by sh Heda
Employees Worked With
John, Brian
September 12, 2024
Super fast service on our Kia Soul. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips. More
by Ray
Employees Worked With
Taylor Creamer, Timothy O'Rourke
August 03, 2024
We had a squeal on our car that our mechanic thought was best dealt with at dealership so took it here. Dropped off at night. They had misspelled our name when making our service reservation and then when t best dealt with at dealership so took it here. Dropped off at night. They had misspelled our name when making our service reservation and then when the car came in put it under another random name. But more importantly after having car 2 days said it was a belt that had been replaced recently. Checked with our mechanic who said for sure not. So paid diagnostic fee (for wrong diagnosis) and took it back to our mechanic who figured out it was a/c and fixed it. More
by elizabethpfeifle
Employees Worked With
Service department
April 30, 2024
Communication is not in their vocabulary. They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a Kia again. If you cannot trust the Service or Parts department why buy the vehicle. More
by KIASoul13
Employees Worked With
Worked with nine of the people listed. Elvis should look for another career where he doesn’t need to talk to people. Remember you work in a SERVICE DEPARTMENT which means you need to learn to communicate verbally.
