Koons Kia of Woodbridge - Service Center

I bought a Toyota Tacoma 2 years ago at this dealership along with a maintenance service package. Been taking it for scheduled maintenances and I’ve been noticing that the tires aren’t rotated, the mainten along with a maintenance service package. Been taking it for scheduled maintenances and I’ve been noticing that the tires aren’t rotated, the maintenance light is still on after service, the fluids are not topped off. Bottom line, their service department is awful. Complained to the manager, nothing was done about it. More

Frustrating all around. Made an appointment online, which was easy and straightforward. This was after I tried calling, and they said they'd call me back and waiting for ove Made an appointment online, which was easy and straightforward. This was after I tried calling, and they said they'd call me back and waiting for over a week for a callback that never happened. I go drop the car off on a Saturday morning, right when they open at my scheduled appointment time. I'm trying to get some TSB and recalls performed on my car, a Kia EV6, and the Service Advisor spins a yarn about how it will take a longer period of time due to needing to perform the necessary quality checks, and tells me my car won't be ready until Monday at 1:00. Fine, I'm sure it's mostly nonsense, but I don't need my car the next two days, I can deal with it so long as it gets done by Monday when I WILL need it. I check on the Kia Access app, and sure enough, on Monday by noon, my car has not been touched or moved since I dropped it off on Saturday morning. No work has been performed. I call them and stay on various states of hold for almost an hour on Monday until I finally get through to a Service Advisor who now tells me my car will be ready by the end of the day due to the updates taking some time without admitting my car still hasn't been touched yet. Communication has been abysmal, and I'm not convinced they will have actually completed all the recall work and applying the TSB updates they said they were going to, but as I have not picked up the car yet I don't know. What I do know is so far, they've lied about what needed to happen to my car, when they said they were going to do it, and why they needed to hang on to my car for as long as they did. Anecdotally, others have gotten the work I needed done within three hours, not 2-3 days. Even if I get my car back with everything done properly, I do not see a return visit to this dealer in my future unless the greatest need compels me, which is unfortunate because they're the closest dealer to my home. More

Always great service especially Tryique. Kept me informed all the way through to the end of the process. Service team got oil and filer changed in no tin Kept me informed all the way through to the end of the process. Service team got oil and filer changed in no tin More

Find another dealership I purchased the vehicle and less then a month service light was on and the brakes and rotors were bad. Scheduled an appointment and was told they were OK. Upon leaving same issue was then a month service light was on and the brakes and rotors were bad. Scheduled an appointment and was told they were OK. Upon leaving same issue was happening! when I brought it back. They charged me $800 and told me it wasn’t under warranty that I paid $3000 for. courtesy they could’ve fixed it or told me about it before I bought it. They just lost two extra sales from my wife and daughter. More

Service was fast and efficient. Car was left clean. Associates very friendly and extremely helpful. Will continue to use them for my service. Car was left clean. Associates very friendly and extremely helpful. Will continue to use them for my service. More

Elvis from services has assisted me with everything he can. The service went pretty smoothly and helped me with all he can. can. The service went pretty smoothly and helped me with all he can. More

I had a great experience being serviced by Koons Kia of Woodbridge. Matthew T and Koons Kia staff were stellar in addressing my car needs. They were insightful on what services my car needed and provided e Woodbridge. Matthew T and Koons Kia staff were stellar in addressing my car needs. They were insightful on what services my car needed and provided excellent customer service. More

They are very kindness , and the price is resonable. The customer service is good condition and comfortable. The customer service is good condition and comfortable. More

Matt T in the service dept was great. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. Communicated with me throughout the repair of my vehicle and had it ready for me when i came by to pick it up. Wonderful customer service. More

We had problems with the air conditioning on our Sorento. The service department at Koons Kia Woodbridge is THE ABSOLUTE WORST of any business I have ever encountered. My wife and I both wasted hours dealing The service department at Koons Kia Woodbridge is THE ABSOLUTE WORST of any business I have ever encountered. My wife and I both wasted hours dealing with various employees, were lied to, had emails and texts ignored, were texted fraudulent invoices with no explanation of work performed, and treated like lunatics for simply wanting our car repaired on the day and price agreed to. AND THE AIR CONDITIONING STILL DOES NOT WORK PROPERLY. More