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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
292 Reviews

292 Reviews of Koons Kia of Woodbridge - Service Center

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May 29, 2022

Matthew and the KIA Staff at the Woodbridge Branch provided me with wonderful customer and car service. Matthew was upfront and honest about the service requested as well as additional brake services More

by Kingtsj5019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
May 31, 2022 -

Koons Kia of Woodbridge responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Matthew and the Koons Kia of Woodbridge team. Drive safely, and we hope to see you back again down the road!

May 27, 2022

Worst service ever. There has been 2 times now that I’ve left after a service and could’ve wrecked because my tires were put on incorrectly. The first time they cut my More

by Scott.michelle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure
May 31, 2022 -

Koons Kia of Woodbridge responded

Customer safety is our priority and it's hard to hear about the issues you've experienced after your service visits. If there was ever an oversight on our end then I apologize. I will bring your feedback to my team to ensure we are going above and beyond for our customers. If you would like to discuss anything further, please contact me directly. Thank you, Samuel Zelaya - Service Manager - 703-494-3333 ext 1126

March 06, 2022

I received excellent customer service and car service from Matthew and KIA Staff. They were friendly outgoing high energy and all about business. I’m very appreciative of the great work everyone does and More

by Kingtsj5019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
Mar 07, 2022 -

Koons Kia of Woodbridge responded

We are more than pleased to hear that Matthew and our service team made your experience a success from start to finish. Thanks so much for choosing Koons Kia of Woodbridge!

February 25, 2022

Once issues that I’ve had in the past was settled I can say that Koons Kia has given me good service. More

by Msstgjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonan Osorio- Martinez
Feb 25, 2022 -

Koons Kia of Woodbridge responded

Thank you for taking the time to share! We are so glad to hear that the Koons Kia of Woodbridge team earned your five stars. Drive safely and we hope to see you back again down the road!

February 10, 2022

Had great experience with getting my car repaired from an accident- it looks great! There was an issue with completion versus release date with the insurance however once that was resolved they worked very q More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar- collision center
Feb 11, 2022 -

Koons Kia of Woodbridge responded

Anna - We appreciate your patience here and are delighted that your vehicle looks great after the repairs. Thank you for choosing Koons Kia of Woodbridge! We are grateful for your business and feedback.

February 06, 2022

Work was done quickly and as per my request. Awesome job and Matt and Annalisa are 2 awesome. More

by Jerrysky84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 07, 2022 -

Koons Kia of Woodbridge responded

Thank you for taking the time to review us, Jerry! We appreciate your support and are happy to hear that you had such a successful experience working with Matt and Annalisa. Drive safely, and we hope to see you back again at Koons Kia of Woodbridge!

January 31, 2022

Excellent service and courteous. The service was completed on time. Will bring my car again for all required service. More

by Jao_6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johan
Jan 31, 2022 -

Koons Kia of Woodbridge responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back at Koons Kia of Woodbridge!

January 20, 2022

The service technician Matt at front desk was very helpful the issue has not been resolved yet hoping it will soon More

by Mydobies2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt service desk
Jan 20, 2022 -

Koons Kia of Woodbridge responded

Thank you for sharing your positive experience with Matt and our team! Your business is important to us and we hope to welcome you back to Koons Kia of Woodbridge for your future services. Have a wonderful day!

December 10, 2021

Koons Kia performs superbly every time I take in my 2018 Soul for service. They are extremely professional, honest, respectful and courteous and are always aware of the customer's time. In addition, they ap More

by ann.penningroth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tesorero
Dec 13, 2021 -

Koons Kia of Woodbridge responded

Ann, it means the world to us that even though you've moved away, you've taken the time to leave us this rave review! Though we'll miss you tremendously, we are so pleased to hear that our team's professionalism and upfront care has had such an impact on your visits. We're happy that our waiting area has been a comfortable place for you to wait for your service to be completed as well. Many thanks for your sincere loyalty, and if you're ever back in the area, we hope you'll stop by Koons Kia of Woodbridge again!

December 08, 2021

This is the worst most ghetto place I have been to. They actually broke the glass on my windshield at one point which luckily my husband caught right away or it would have never been resolved. Then another More

by L1lredrunr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Madueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayz Brooks, Lori Bacon, Fred Ilse, Matthew Strehlow, Han Su
Dec 09, 2021 -

Koons Kia of Woodbridge responded

I am sorry to read this feedback. We strive to deliver seamless and accommodating service, and it is concerning that this has not been better reflected in your time working with us. I apologize for any issues you have experienced with your vehicle and for any lack of communication on behalf of my team. I can see that we have let you down, and I would appreciate another chance to speak with you to see if there is anything more I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Samuel Zelaya - Service Manager - 703-494-3333 ext 1126

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