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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
266 Reviews
Call Service Center (877) 205-6939

266 Reviews of Koons Kia of Woodbridge - Service Center

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April 22, 2025

Cristian was terrific. Great, professional service. Got me right in and out. Got the car washed and drove it up to me. Thanks! More

by j.r.crone56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian
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Apr 22, 2025 -

Koons Kia of Woodbridge responded

J.R., we're delighted to hear that Cristian provided you with such efficient and professional service at Koons Kia of Woodbridge. Thanks for sharing your experience, and enjoy the ride!

April 22, 2025

I love the way your car is really their priority. They really are detailed as to what service you may or may not need. More

by conmeister1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Madueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Mohdahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darwin Orellano Rodurguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mateer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with Koons Kia of Woodbridge! We're delighted to know that our team prioritized your car's needs and provided detailed service recommendations. We appreciate the feedback and look forward to assisting you again in the future!

April 21, 2025

they are always great to work with which is why we choose them over other kia dealers in the area More

by garymanning15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elvis
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Apr 22, 2025 -

Koons Kia of Woodbridge responded

Thanks so much, Gary. We look forward to your next visit to Koons Kia of Woodbridge!

April 21, 2025

Elvis provided excellent customer service. Excellent customer service he provided indeed. His level of service is exceptional. More

by twilliamson333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Apr 22, 2025 -

Koons Kia of Woodbridge responded

Thank you for the wonderful feedback! We're delighted to hear that Elvis delivered exceptional service at Koons Kia of Woodbridge. We appreciate your support and look forward to serving you in the future!

April 21, 2025

The individual whom attend me was attentive and to the point. He did exactly as he said. No more No less. Did not appreciate been put on hold and hang up on. Other than That. 8/10 More

by RICKYs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Montgomery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Zambrano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Francisca Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Mohdahmed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darwin Orellano Rodurguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Pereyra
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Mateer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Winchell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Koons Kia of Woodbridge responded

Ricky, thank you for sharing your experience with Koons Kia of Woodbridge. We're glad to hear the service was attentive and straightforward, but we're sorry about the hold issue. Your feedback is valuable in helping us improve!

April 21, 2025

Check in was quick and smooth. Cristian gave me an accurate expectation of how long the work would take and he was right on. The car was returned cleaned and working great More

by Jocelyncallister
Recommend Dealer
Yes
Employees Worked With
Cristian
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Cristian provided you with a smooth and efficient experience at Koons Kia of Woodbridge. Thanks for sharing your positive feedback!

April 20, 2025

I had a great experience at Koons Kia, thanks to the exceptional customer service . Extremely professional, knowledgeable, and genuinely friendly throughout the entire process. More

by TIFFANY.WEBSTER85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darwin Orellano Rodurguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear about your positive experience at Koons Kia of Woodbridge! Our team is committed to providing exceptional service, and it's wonderful to know we hit the mark. Thank you for choosing us!

April 20, 2025

Communication and customer service was great! Also, work was completed in a timely manner. Would recommend. More

by chrisjenmichel
Recommend Dealer
Yes
Employees Worked With
Colin
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Apr 22, 2025 -

Koons Kia of Woodbridge responded

Thank you for recommending Koons Kia of Woodbridge! We're delighted to hear that our communication and customer service met your expectations. We appreciate your feedback!

April 19, 2025

Staff with great customer service and technical skills who keep you informed at all times. More

by lmmc03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Valdez
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

Thanks so much for the review. We look forward to your next visit to Koons Kia of Woodbridge!

April 19, 2025

Worst customer service I’ve ever received. Dishonest and severely damaged car. Very difficult to work with. More

by Db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Apr 21, 2025 -

Koons Kia of Woodbridge responded

It's disheartening to hear about your experience with our customer service and the condition of the car. We strive for honesty and quality, so this feedback is concerning. Please reach out to us directly so we can address these issues promptly. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

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