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Koons Mazda of Silver Spring

Silver Spring, MD

5.0
65 Lifetime Reviews Review Dealership

3111 Automobile Boulevard

Silver Spring, MD

20904

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65 Reviews of Koons Mazda of Silver Spring

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July 18, 2011

"This was a refreshingly straightforward and smooth..."

- roshwaav

This was a refreshingly straightforward and smooth auto-buying experience. The dealer was able to come within $300 of matching the low price on a new, 2011 Mazda 3 sedan offered by a dealer in Annapolis, and having the car in stock and within much easier access of my home made me opt for Koons. Greg Ellison was extraordinarily friendly and helpful in a laid-back, genuine sort of way, and there were no pressure tactics used. In fact, once we had negotiated the price over phone and e-mail, he insisted that I test-drive the actual car I was buying before turning to any paperwork, even though I had test-driven one at another dealership a few days earlier. When I wanted to double-check the final figures before signing off on the "pencil" sheet, Greg told me to take my time, and walked away for several minutes so that I could run through my figures with no hint of pressure. They all matched exactly what we had agreed to. (Incidentally, Greg got me a reasonable price for my trade-in vehicle, given how bashed up it was. I had asked for a little more, hoping for precisely the compromise price that I was offered in turn.) When I was handed over to the finance man, he offered me the various extended service warranties, the Lojack security system, etc., but was perfectly cool about it when I simply told him that I was declining all of those (typically over-priced) options. So I came away with a very good deal, a phenomenal car, and a happy, stress-free experience.

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Recommend Dealer
Yes
Employees Worked With
Greg Ellison
July 13, 2011

"I highly recommend this dealer and Byron Wyatt..."

- emarte1

I highly recommend this dealer and Byron Wyatt specifically. The dealership was willing to work with my extensively with reaching a satisfying price for a new Mazda 3. I appreciated their willingness to answer all of my questions and explain everything we were going over, whether it was paper work or questions I had about the car. If Byron did not know an answer to a question or was not 100% sure of the answer, instead of making something up on the spot that sounded good, he would talk with another sale representative in order to find out the correct answer, which I truly appreciated! This is a fabulous dealership with great employees! Thanks Byron for a great experience!

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Recommend Dealer
Yes
Employees Worked With
Byron Wyatt
April 30, 2011

"Alex, Debbie, and Hopeton made the purchase of a new car..."

- bkim421

Alex, Debbie, and Hopeton made the purchase of a new car great. They provided a quick and simple process without any of the games that other car dealers try to play. I was given my asking price and the paper work only took around twenty minutes. The experience as a whole was pleasant and i would highly recommend Koons for an auto purchase.

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Recommend Dealer
Yes
Employees Worked With
Alex, Debbie, Hopeton, Debbie Colt
April 07, 2011

"Amy was the positive aspect of this experience. The..."

- jjohanning

Amy was the positive aspect of this experience. The impression of Koon's, as a whole, was poor. There was long waiting period between each process. Too many people just standing around. The showroom is not aesthetically appealing (dirty). Someone was burning something or smoking in the bathroom.

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Recommend Dealer
Yes
Employees Worked With
Amy
April 05, 2011

"Renee is the best sales person I have ever dealt with...."

- Virginie

Renee is the best sales person I have ever dealt with. Very courteous, professional and informative. She answers questions thouroughly and she is a strong customer advocate. I was able to get all the info I needed to mmake the right decision. I was very pleased with her service and highly recommend her.

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Recommend Dealer
Yes
Employees Worked With
Renee Okon
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