This was a refreshingly straightforward and smooth auto-buying experience. The dealer was able to come within $300 of matching the low price on a new, 2011 Mazda 3 sedan offered by a dealer in Annapolis, and having the car in stock and within much easier access of my home made me opt for Koons. Greg Ellison was extraordinarily friendly and helpful in a laid-back, genuine sort of way, and there were no pressure tactics used. In fact, once we had negotiated the price over phone and e-mail, he insisted that I test-drive the actual car I was buying before turning to any paperwork, even though I had test-driven one at another dealership a few days earlier. When I wanted to double-check the final figures before signing off on the "pencil" sheet, Greg told me to take my time, and walked away for several minutes so that I could run through my figures with no hint of pressure. They all matched exactly what we had agreed to. (Incidentally, Greg got me a reasonable price for my trade-in vehicle, given how bashed up it was. I had asked for a little more, hoping for precisely the compromise price that I was offered in turn.)
When I was handed over to the finance man, he offered me the various extended service warranties, the Lojack security system, etc., but was perfectly cool about it when I simply told him that I was declining all of those (typically over-priced) options. So I came away with a very good deal, a phenomenal car, and a happy, stress-free experience.