Koons Mazda of Silver Spring

Diagnosing transmission problem This dealership is a rip-off. Brought my 2001 Mazda 6 because of transmission issues. They charged me $1600 to replace a part that did nothing for m This dealership is a rip-off. Brought my 2001 Mazda 6 because of transmission issues. They charged me $1600 to replace a part that did nothing for my transmission as the issue came back again in just a couple of months. When asked the cost of rebuilding a transmission it turns out they don't have the expertise to do it. More

Service is horrible they damaged my car I went to the shop and did oil change and tires roted for 132.00, I also asked them to replace left lowbeam bulb. They told me that I have to replace I went to the shop and did oil change and tires roted for 132.00, I also asked them to replace left lowbeam bulb. They told me that I have to replace whole ballast as it was supposedly broken... Was working for last 4 y..... And they made my right bulb to go off.... They also didn't informed me about breaking right bulb.... I was driving home without any light.... They proposed radiculous price ... For changing my low headlights... 900 dollars including replacement of broken ballast in assembly....I got bulbs replaced tonight by my boyfriend... And I paid only for headlight bulb.... I have no words for this place.... I hope they didn't damaged any electricity in my car as u hear something ticking .... Tomorrow I'm going to the shop to pay and check this out.... It's a very dangerous place.... Stay FAR AWAY from them.... I'm going to submit consumer complain ... This shouldn't be happening More

Buyer beware! This dealership's service department is Buyer beware! This dealership's service department is horrible. Overpriced parts, overbilled labor charges, unnecessary work, and incompetent dia Buyer beware! This dealership's service department is horrible. Overpriced parts, overbilled labor charges, unnecessary work, and incompetent diagnostic skills. you'll get better service from a local mechanic. I was billed over $2700 for a 04 Mazda3 to have struts and shocks placed on my car (about $1500 job according to other Mazda dealership service dept) The thing is, I took my car to them to have a grinding sound fixed in the front end of my car. Yeah, they put rear shocks on my car to fix a front end issue! I had to take my car somewhere else to get it fixed properly, but Koons still wants me to pay them for their useless repairs. When I crossed referenced my invoice agaist other Mazda servcie departments cost estimates for the work Koons performed, Koons has higher part prices, higher labor prices, and they billed too many hours for labor. And speaking of invoices, Koons' will omit itemizing any hours on their invoices which makes it harder for you to capture where the money gets padded into your bill. Bottom line...Beware of this dealership. They'll lie to you about what your car needs and find a way to pad your bill with as many overcharges as possible. p.s. This is the second time I am posting this negative review about this dealerhip. The first one disappeared :| More

*** Just wanted to update that I spoke with a Manager for Koons Mazda Service Department (will not name names) and wanted to state that he was friendly and understanding of my frustration. I respect and app Koons Mazda Service Department (will not name names) and wanted to state that he was friendly and understanding of my frustration. I respect and appreciate that he came to talk to me and in a way calmed me down (mentally) as I was still upset with the fact that I spent longer time here than originally told. I have been Mazda Owner (various models) since 1998 and I came into the Koons Mazda Service Department to have my 2010 Mazda 3 (officially 1 year old) inspected for the State of Maryland (after just moving back). My appointment started at 7:45 and about 2 hours later I was informed by one of the service reps that my tie-rod was damaged, the car would not pass inspection for Maryland and that I would need to have it replaced. I was told by the rep that they would have to order the part locally and that it would take another hour or hour and a half for the part to get there, and then for the part to be installed and the rest of my service to be finished. Around 1 pm after much waiting I sought the service rep who then told me that the part was not ordered and that it would go under the "afternoon run" for parts. That my job would be done by 3:30. This is unacceptable when you cannot really guarantee service to be done on time (I do understand that they are at the mercy of the third party source). When I decided that I would take my car and go elsewhere, the service rep. conveniently found out that the part was there and the mechanic was working on it as we spoke. There just seemed to be miscommunication with the mechanics and the service reps. After speaking with the Manager (see above) I am still on the fence about returning for future service, but again his reaction and patience was very encouraging. I am still disappointed, (but not as angry) because in the city where I previously lived, I had all work done at my Mazda Dealership and they were prompt, courteous, and very clear with all information about services to be performed. More