Koons Silver Spring Ford

Poor Customer Service Even after waiting almost 24 hours to get the Mazda we purchased, the car was not ready. It had no gas and had smears on the dashboard, dirty windows Even after waiting almost 24 hours to get the Mazda we purchased, the car was not ready. It had no gas and had smears on the dashboard, dirty windows and "tire black" smeared on the tires. The exit was blocked with an SUV so we had to turn around in a tight parking lot with two cars. It was hard to tell it was a Mazda dealer since all you see are Fords and used cars everywhere, even in front.Very limited selections of actual Mazdas More

Service Bought my 2015 Mazda CX-5 here last year and return for service as needed with Felix. Both sales and service departments are courteous, helpful, and r Bought my 2015 Mazda CX-5 here last year and return for service as needed with Felix. Both sales and service departments are courteous, helpful, and responsive. Felix explains everything clearly and aims to get me on my way as soon as possible. More

I"m happy Bill Fourte was very helpful to find a certificated used car for us when we showed up at the dealership on a rainy November afternoon . Thank you Bil Bill Fourte was very helpful to find a certificated used car for us when we showed up at the dealership on a rainy November afternoon . Thank you Bill Laszlo, Eva More

A 2016 Ford Fusion SE My saleman, Alex Rayes was one of the most competent and patient persons I have ever worked with when buying a car. I was a little nervous feeling I My saleman, Alex Rayes was one of the most competent and patient persons I have ever worked with when buying a car. I was a little nervous feeling I would have problems trading in a one year old ford Escape Titanium for a Ford Fusion. The dealer found the right color and amenities. Alex made it possible for me to drive home the car I should have purchased a year ago with right the price and all! I am very pleased. Debra Irby More

WONDERFUL..AWESOME... AMAZING SERVICE My daughter and I walked up was greeted right away by Bill who did an amazing job taking care of us. He worked extremely hard and we were there no lon My daughter and I walked up was greeted right away by Bill who did an amazing job taking care of us. He worked extremely hard and we were there no longer than 2 hours . My daughter got the car she wanted and the finance staff was amazing. Thank you thank you thank you sooo much. I will recommend you all and come back myself in the future. More

look over carefully a certified pre owned car. Went in to buy a certified pre-owned Ford car. Bought a 2014 Ford Escape with 30K that had been a rental. Carfax and vehicle inspections reports Went in to buy a certified pre-owned Ford car. Bought a 2014 Ford Escape with 30K that had been a rental. Carfax and vehicle inspections reports were clean, but after a few days, with closer inspection, noticed that driver door had had work and did not close flush with the passenger door. To make a long story short, was able to trade it for a new car but was surprised that they would actually offer a car like that as a pre-certified in their lot. The sales person, Elliot Bourne went above and beyond to make things right. Thanks to Elliot and the Finance person, ended up with a Mazda 3 that I absolutely love. More

Purchase of Volkswagen Beetle My experience with Koons Silver Spring Ford/Lincoln involved the purchase of a Volkswagen Beetle that I saw online. The sales rep, Elliott Bourne, wa My experience with Koons Silver Spring Ford/Lincoln involved the purchase of a Volkswagen Beetle that I saw online. The sales rep, Elliott Bourne, was professional in the handling of this transaction: picked me up from BWI Airport, test drove the car, and asked all questions pertinent to the purchase of the vehicle. In addition, he contacted me, throughout my drive back to Indiana. Although, I did not finance the vehicle, the Finance Dept, was through in completing the transaction. Thank you for a pleasant experience in the purchase of my dream car. More

Excellent Service!!!!!!! I Love your staff and there service department they are the best ever, nice and professional. Chris Austin is the best and I will be recommending ko I Love your staff and there service department they are the best ever, nice and professional. Chris Austin is the best and I will be recommending koons Ford to all my family and friends. Thanks for being the Best Dealership in the DMV. I get treated so special every visit that I take my car to get it service check they make you feel like you're part of the family keep up thwe good work. More