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Koons Silver Spring Ford
Silver Spring, MD
229 Reviews
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Showing 229 reviews
May 27, 2015
25K Checkup Excellent experience. Felix set me up immediately upon arrival for 9:30 appt. Estimated completion at 10:30 and was ready almost exactly at that time Excellent experience. Felix set me up immediately upon arrival for 9:30 appt. Estimated completion at 10:30 and was ready almost exactly at that time. More
by Bob96
Employees Worked With
Felix Rosa
April 20, 2015
30,000 maintenance and tire replacement Took my Ford Escape in for it's regular maintenance. The day prior I hit a pothole, damaging my tire and rim. Felix thankfully told me my rim was ok b Took my Ford Escape in for it's regular maintenance. The day prior I hit a pothole, damaging my tire and rim. Felix thankfully told me my rim was ok but would need to replace the tire. I had tire insurance so he took care of clearing/approving the tire and ordering a new one. He also got me a rental so I would not have to wait at the dealership since the tire needed to be ordered. Felix kept me informed on my vehicle the entire time and let me know when it was ready to be picked up. I picked up my car later that day and Felix went over everything that was don't on the vehicle and made sure I was ok with everything before leaving. More
by 2013FordEscape
Employees Worked With
Felix Rosa
April 12, 2015
New truck After getting into touch with Russ to find the right truck, he stayed in contact with me every time new trucks were entered into the inventory. After After getting into touch with Russ to find the right truck, he stayed in contact with me every time new trucks were entered into the inventory. After finding a few that really interested me, I went to the dealership for test drives. Joe and Russ were extremely helpful in helping me find exactly what I wanted and for a great price. Great experience! More
by Briddle
April 01, 2015
FordF150FX4 Upgrade 2005 to a 2012 I pulled up on their lot after visiting many others and I was driving the Exact truck, traded my good one in for another that in less than 9 months ra I pulled up on their lot after visiting many others and I was driving the Exact truck, traded my good one in for another that in less than 9 months rattled apart. Also if you want to sit in the hot sun when they tell you to COME ON SATURDAY, AND NOT GET YOUR VEHICLE LOOKED AT waiting hours. If your in the market for a new or pre-owned vehicle, and the piece of mind having a factory warranty,BUY NEW! From someone you Trust More
by FordF150FX4
Employees Worked With
Joe Judge III, Russ
March 29, 2015
Great experience buying a car Overall, my experience buying a Chevy Malibu from Koons Ford Silver Spring was great. Lengthy in time, but worth it I guess in the end. John Speake Overall, my experience buying a Chevy Malibu from Koons Ford Silver Spring was great. Lengthy in time, but worth it I guess in the end. John Speake was great and easy to work with. Even though he was buy working with someone else when we walked in, he helped us right away. He is an excellent salesman to work with. The only problem we had was in the Financial Dept. The guy we were working with made some mistakes and kept saying he was sorry. We knew he mistook a figure he quoted us and then had to come back and say he was sorry he made a mistake, but the figures weren't what he quoted us. We did in the end get what we wanted though, it just took a while to get there. This is a great dealership to buy a car! More
by mafole
Employees Worked With
Brian Orlove, John Speake
February 17, 2015
Happy My car problem was taking care of and am happy about it, which i will like to recommend this dealership to any of my friend that needs a car or servi My car problem was taking care of and am happy about it, which i will like to recommend this dealership to any of my friend that needs a car or service to a car. thanks felix rosa/koons silver spring More
by Charles
Employees Worked With
Felix Rosa
September 26, 2014
My car doesnt get serviced anywhere else I have been going to Koons since I purchased my car in 2009 and it was Castle's Ford. I have never taken my car anywhere else, not even for an oil cha I have been going to Koons since I purchased my car in 2009 and it was Castle's Ford. I have never taken my car anywhere else, not even for an oil change. My service advisor, Harvey is the reason that I keep coming back. My original service advisor Cassandra was amazing but then she passed away unexpectedly. After that I was tossed around to different advisors. After a couple of disappointing visits, I finally met the match for my car! Harvey is always attentive, understanding and explains things about my car. Once I found out that I could request him each time, I make that my top priority. He's friendly and very thorough. Most importantly, he's honest!! That's very hard to find in a dealership at times. And, I also love Ms. Shirley. What a pleasant woman. More
by L B
Employees Worked With
Ms. Shirley (Switchboard Operator)
September 22, 2014
Finally a GREAT Dealership After visting a host of dealerships in the area, I decided to stop in at Koons Ford. I was so over the car buying process that I really was relucant t After visting a host of dealerships in the area, I decided to stop in at Koons Ford. I was so over the car buying process that I really was relucant to find anything that I wanted. I recently purchased a 2014 Ford Focus from this dealership and I couldn't have met a more friendly sales person than, Fred Byrd. Fred was extremely accommodating and was able to process the sale of this lovely car in a way that gave me confidence I was definitely purchasing the appropriate auto for my needs, from a great dealership. I really appreciate the professional approach and knowledge that Fred offered. I am not going any place else when it is time to buy my next car because Fred make the buying process so easy and they offered me a GREAT price. I suggest that anyone run, not walk to Koons Ford of Silver Spring and ask for FRED. He is a GREAT guy! Thanks Fred! - Lynzee Stilwell More
by Keesha Woodlan
Employees Worked With
Fred Byrd
September 09, 2014
My dream car was waiting for me at Koons! I’ve been looking for a particular type of car - Ford Mustang 2010 to 2012 - which I found at Koons in Silver Spring, MD. The good news was I was able I’ve been looking for a particular type of car - Ford Mustang 2010 to 2012 - which I found at Koons in Silver Spring, MD. The good news was I was able to take delivery during a visit to my daughter in southern Maryland, while heading back to upstate NY. The better news was the level of customer service and support after the sale the folks at Koons demonstrated as a professional dealership. Not only did they get the car ready for me to take delivery in less than 24 hours, they supported by need to use the vehicle to get back to upstate NY, by collaborating with my local Ford dealer for a few follow up items they wouldn’t have had time to address based on my schedule. This is the type of professionalism you would expect from a high quality dealership and why you choose to buy from a dealer like Koons instead of a private seller. Colin and the rest of the team at Koons are to be congratulated. Thanks Jed More
by Jed Constantz
Employees Worked With
Colin Pehanick
August 18, 2014
Exceptional service! We love our gently used Nissan Rogue. Alan was our salesman, and he did a great job. Hassan was the finance guy, and he was very efficient and knowled We love our gently used Nissan Rogue. Alan was our salesman, and he did a great job. Hassan was the finance guy, and he was very efficient and knowledgeable. There was no high pressure, and we got everything we wanted. It was a very enjoyable experience. More
by mmfegan
Employees Worked With
Alex Perdikis
