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Koons Silver Spring Ford
Silver Spring, MD
231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 231 reviews
June 16, 2015
professional, knowledgeable, and quick reponse/action I recently worked with Debbie Colt-she helped me with a trade in the get the best fair value price for a trade in. She was very helpful, listening an I recently worked with Debbie Colt-she helped me with a trade in the get the best fair value price for a trade in. She was very helpful, listening and taking the time to answer all my questions and concerns with this process and what to expect. She was able to give me answers right there on spot- with no I'll get back to you statements. Debbie sent me the information and resources we talked about, and followed up with telephone calls. Debbie was very helpful, knowledgeable, professional, and gave respect to me. I would recommend going to and asking for Debbie Colt. More
by tradein
Employees Worked With
Debbie Colt
June 04, 2015
Great staff, great service Took Spike (my Ford Focus) for regular check-up and a few preventative tweaks and, as always, got treated like the most important customer in the plac Took Spike (my Ford Focus) for regular check-up and a few preventative tweaks and, as always, got treated like the most important customer in the place. Couldn't be happier with my experience. Nancy, Silver Spring More
by Nancy & Spike
Employees Worked With
Felix Rosa
May 27, 2015
25K Checkup Excellent experience. Felix set me up immediately upon arrival for 9:30 appt. Estimated completion at 10:30 and was ready almost exactly at that time Excellent experience. Felix set me up immediately upon arrival for 9:30 appt. Estimated completion at 10:30 and was ready almost exactly at that time. More
by Bob96
Employees Worked With
Felix Rosa
April 20, 2015
30,000 maintenance and tire replacement Took my Ford Escape in for it's regular maintenance. The day prior I hit a pothole, damaging my tire and rim. Felix thankfully told me my rim was ok b Took my Ford Escape in for it's regular maintenance. The day prior I hit a pothole, damaging my tire and rim. Felix thankfully told me my rim was ok but would need to replace the tire. I had tire insurance so he took care of clearing/approving the tire and ordering a new one. He also got me a rental so I would not have to wait at the dealership since the tire needed to be ordered. Felix kept me informed on my vehicle the entire time and let me know when it was ready to be picked up. I picked up my car later that day and Felix went over everything that was don't on the vehicle and made sure I was ok with everything before leaving. More
by 2013FordEscape
Employees Worked With
Felix Rosa
April 12, 2015
New truck After getting into touch with Russ to find the right truck, he stayed in contact with me every time new trucks were entered into the inventory. After After getting into touch with Russ to find the right truck, he stayed in contact with me every time new trucks were entered into the inventory. After finding a few that really interested me, I went to the dealership for test drives. Joe and Russ were extremely helpful in helping me find exactly what I wanted and for a great price. Great experience! More
by Briddle
April 01, 2015
FordF150FX4 Upgrade 2005 to a 2012 I pulled up on their lot after visiting many others and I was driving the Exact truck, traded my good one in for another that in less than 9 months ra I pulled up on their lot after visiting many others and I was driving the Exact truck, traded my good one in for another that in less than 9 months rattled apart. Also if you want to sit in the hot sun when they tell you to COME ON SATURDAY, AND NOT GET YOUR VEHICLE LOOKED AT waiting hours. If your in the market for a new or pre-owned vehicle, and the piece of mind having a factory warranty,BUY NEW! From someone you Trust More
by FordF150FX4
Employees Worked With
Joe Judge III, Russ
March 29, 2015
Great experience buying a car Overall, my experience buying a Chevy Malibu from Koons Ford Silver Spring was great. Lengthy in time, but worth it I guess in the end. John Speake Overall, my experience buying a Chevy Malibu from Koons Ford Silver Spring was great. Lengthy in time, but worth it I guess in the end. John Speake was great and easy to work with. Even though he was buy working with someone else when we walked in, he helped us right away. He is an excellent salesman to work with. The only problem we had was in the Financial Dept. The guy we were working with made some mistakes and kept saying he was sorry. We knew he mistook a figure he quoted us and then had to come back and say he was sorry he made a mistake, but the figures weren't what he quoted us. We did in the end get what we wanted though, it just took a while to get there. This is a great dealership to buy a car! More
by mafole
Employees Worked With
Brian Orlove, John Speake
February 17, 2015
Happy My car problem was taking care of and am happy about it, which i will like to recommend this dealership to any of my friend that needs a car or servi My car problem was taking care of and am happy about it, which i will like to recommend this dealership to any of my friend that needs a car or service to a car. thanks felix rosa/koons silver spring More
by Charles
Employees Worked With
Felix Rosa
September 26, 2014
My car doesnt get serviced anywhere else I have been going to Koons since I purchased my car in 2009 and it was Castle's Ford. I have never taken my car anywhere else, not even for an oil cha I have been going to Koons since I purchased my car in 2009 and it was Castle's Ford. I have never taken my car anywhere else, not even for an oil change. My service advisor, Harvey is the reason that I keep coming back. My original service advisor Cassandra was amazing but then she passed away unexpectedly. After that I was tossed around to different advisors. After a couple of disappointing visits, I finally met the match for my car! Harvey is always attentive, understanding and explains things about my car. Once I found out that I could request him each time, I make that my top priority. He's friendly and very thorough. Most importantly, he's honest!! That's very hard to find in a dealership at times. And, I also love Ms. Shirley. What a pleasant woman. More
by L B
Employees Worked With
Ms. Shirley (Switchboard Operator)
September 22, 2014
Finally a GREAT Dealership After visting a host of dealerships in the area, I decided to stop in at Koons Ford. I was so over the car buying process that I really was relucant t After visting a host of dealerships in the area, I decided to stop in at Koons Ford. I was so over the car buying process that I really was relucant to find anything that I wanted. I recently purchased a 2014 Ford Focus from this dealership and I couldn't have met a more friendly sales person than, Fred Byrd. Fred was extremely accommodating and was able to process the sale of this lovely car in a way that gave me confidence I was definitely purchasing the appropriate auto for my needs, from a great dealership. I really appreciate the professional approach and knowledge that Fred offered. I am not going any place else when it is time to buy my next car because Fred make the buying process so easy and they offered me a GREAT price. I suggest that anyone run, not walk to Koons Ford of Silver Spring and ask for FRED. He is a GREAT guy! Thanks Fred! - Lynzee Stilwell More
by Keesha Woodlan
Employees Worked With
Fred Byrd
