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Koons Silver Spring Ford

Silver Spring, MD

3.8
231 Reviews

3111 Automobile Boulevard

Silver Spring, MD

20904

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Showing 231 reviews

January 03, 2014

Dealership all about the sale vs continued customer support and product satisfaction. Dealership refuses to support the product they sell in the result of failures. Having a brand new 2013 fusion in More

by concernedbuyer2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Orlove
Mar 22, 2014 -

Koons Silver Spring Ford responded

Koons of Silver Spring wanted to update our consumer and let everyone know that we take every consumers concerns very seriously. Unfortunately sometimes the process takes longer than what the consumer desires. In this particular case after numerous conversations with Ford they have purchased back this consumers vehicle and replaced it with another vehicle of his chosing. We at Koons of Silver Spring take pride in our "Customer Service" reputation and work very hard to make sure all of our consumers are well taken care of. We hope that this consumer will update his post and let everyone know that we have stood behind our name and our Dealership brand. Brian Orlove General Sales Manager brian.orlove@koons.com

December 28, 2013

I had been looking for a sports car for several months and found one on their web site on Friday. When I called the car was gone but they asked me exactly what I was looking for. John called me and found More

by Peterpan12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Speake
November 26, 2013

Everyone at the dealership was very nice..everyone had smiles. Offered coffee or water. This was a pleasant experience .. Alex Reyes went out of his way to help me.. I bought a mkz hybrid. A beautiful More

by Onehoneybeeme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Reyes, Alex Reyes
November 22, 2013

I can only speak highly about my experience at Koons Silver Spring. Alex Reyes was able to change the opinion I had about car's salesman. Alex made the whole process very enjoyable. He and Galen Prisbre More

by mdrigatti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Reyes
November 21, 2013

I have bought two Ford mustangs from Sheehy Ford. First one because it was a good price. The second purchase was awful. Rude nasty people. Once I took ownership of the car they didn't care. They didn't get More

by Steongium90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Cowan
October 27, 2013

Everyone was friendly and efficient. I got the car I wanted and Dustin Roath and Rebecca Byrd were friendly and helpful. I would definitely recommend Koons Ford of Silver Spring. More

by TomMoriarty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Roath, Rebecca Byrd
August 26, 2013

Alex and Colin were fantastic in trying to find the right truck for our family needs. This was very difficult, because the combination of specs. packageges and accessories was indeed very hard to find. Even More

by TeodorPostolache
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Reyes
August 20, 2013

I had been trying to decide whether to purchase a Toyota Prius, Toyota Camry Hybrid, or Ford Fusion and was fortunate enough to get advice from Alex Perdikis, the general manager of the Koons of Silver Spri More

by drcreaky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Byrd, Alex Perdikis
August 09, 2013

Finally resolved the delivery issue after 5 weeks, ended up purchasing a completely different car than originally planned. Loved the CX-7 more than we thought. Not sure we would drive all that way again, More

by RebeccaSlattery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Perdikis, Brian Orlove, Bill Fourte, Patrick Kiger
July 16, 2013

I normally only write good reviews about businesses but my experience at Koons Ford Used Cars merits a review that is not pleasant at all. I dealt with two sales people and were both very cordial and atten More

by BrentHarvey
Customer Service
Friendliness
Price
Recommend Dealer
No
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