Koons Silver Spring Ford

I have just purchased a 2013 Lincoln MKZ from Koons Ford I have just purchased a 2013 Lincoln MKZ from Koons Ford and Lincoln of Silver Spring, MD. My experience at Koons Ford and Lincoln of Silver Spring I have just purchased a 2013 Lincoln MKZ from Koons Ford and Lincoln of Silver Spring, MD. My experience at Koons Ford and Lincoln of Silver Spring was exceptional. Ms. Sabrina Hicks, my sales consultant, delivered excellent customer service; she made me feel welcomed and very much at ease. She was very professional and attended all my questions. Ms. Hicks made sure I was comfortable with the answers. She made sure I was familiar with the attributes of the car and explained them in detail. I felt very much empowered and at ease in driving my new MKZ off the lot and back into Washington, DC. I truly enjoyed my experience and as you can tell, I thought it was excellent. I am more than happy to try to persuade my friends to "check out" this dealership and ask for Ms. Sabrina Hicks. She is an asset to your company. Sincerely, Gloria S. Wyche-Moore, Ph.D. More

I was surprised at the world class service experience we received at this dealership. Everyone treated us like royalty. The sales manager, Jarryd, offered us a great price on the car without any haggling a received at this dealership. Everyone treated us like royalty. The sales manager, Jarryd, offered us a great price on the car without any haggling at all. Then the salesperson's, Denard, level of knowledgeable about the vehicle was remarkable (this is a Ford dealership and we purchased a used Toyota from them). Lastly, the finance manager offered us all of the auxiliary services and wrapped up our transaction in approximately 15 minutes. Let's talk about professionalism and friendliness, this team delivers these attributes superbly. They work well together and it showed as all of the customers in the showroom appeared comfortable and delighted as they conducted their business. And I thought the slogan was just a slogan ..."We're Gonna Wow Ya"! We were completely wowed - thank you Koon's of Silver Spring. Eric and Sharon - Largo, Maryland More

I just recently bought a new Lincoln Navigator L from Koons Silver Spring Ford. My Salesperson was Alex Reyes and he did a wonderful job showing me all the options between an Expedition (New and Used) a Koons Silver Spring Ford. My Salesperson was Alex Reyes and he did a wonderful job showing me all the options between an Expedition (New and Used) and the Navigator. In addition, due to their Used Car inventory, I was able to drive a Yukon XL to make a comparison. They did not pressure me to go one direction, but helped guide my decision. In the end, I decided on the Navigator, but the Color and Interior that I wanted was not on site. They quickly were able to identify a car in New York and have it shipped down the next day! Although, I picked it up from the dealership, they did pro-actively offer to have it delivered to my house... Was really blown away they were willing to do this, since I lived 30 miles from the dealership. In addition, to showing me the right car, they introduced the Lincoln Service Manager to explain all the details of the Warranty and how to maintain the value in the car. This really helped me feel comfortable in the post-purchase experience. Overall, this was probably the best car buying experience that I have had and I am loving my Navigator L! More

I own a 2013 Mustang Boss 302, and I came here to get my TracKey software installed on my car's computer (PCM flash). My initial appointment (made on the phone) was with Harvey, who was very friendly and go TracKey software installed on my car's computer (PCM flash). My initial appointment (made on the phone) was with Harvey, who was very friendly and got all my information into the system. Ultimately though, David Ledgere was the guy who installed the software. David was very down-to-earth, and I could tell that he was focused on doing a great job and making sure I was satisfied. Do to the unusual nature of this modification as well as Ford Racing Performance Parts making it very frustrating for the dealers to do this modification, it took two service appointments a week apart to correctly perform the install. David was committed to making things right as soon as I could fit the final appointment into my schedule, and he did not charge me for the additional labor. That was a class move. By the way, the trackey is awesome. Thanks again David! More

Denard Carey was very helpful and very knowledgeable and has a great personality!! Jarryd & Hassan worked very hard for me and took as much time as we needed to make us feel very comfortable. Great Job guys has a great personality!! Jarryd & Hassan worked very hard for me and took as much time as we needed to make us feel very comfortable. Great Job guys.I will be back. More

Had a great experience at Koons Ford Silver Spring. From the time I walked in to the time I walked out they listened to my needs and wants and gave me options that would fit my financial situation as well. the time I walked in to the time I walked out they listened to my needs and wants and gave me options that would fit my financial situation as well. A great experience overall. I would recommend them to anyone and in fact I already have!!! More

Was absolutely lied to. The people I dealt with were the stereotypical slimy car salesman. Promised a price, drove 2 hours to purchase, then was mistreated and completely wasted my time. Here are the top 6 stereotypical slimy car salesman. Promised a price, drove 2 hours to purchase, then was mistreated and completely wasted my time. Here are the top 6 things that happened that are truly unbelievable. 1) When I said I'm here to purchase the car at the price we agreed to over the phone. They then said, "Well, what words did I actually say on the phone. Did I say "we WOULD sell you the car at that price, or I COULD sell you the car at that price?" Are you kidding me? 2) I was told "I would hate to sell such a pretty car at that price". Well then DON'T tell me you would on the phone and make me drive out there. 3) Then they said they just couldn't let the car go at that price so my wife and I said ok and walked out. Then, of course, three different sales people come running out wanting to "make a deal". Then noticing we were angry for wasting our time...they offered us a gas credit. Are you serious? 4) I was told over the phone that they ALWAYS beat Carmax trade in values on car. So I had my car appraised at Carmax first for $7500. I then took the same car to this dealership where I was told this guy always beats Carmax. This dealer offered me $5000. Really? You NEVER get beaten by Carmax? They just killed you by $2500. 5) Then the best part...as we are walking out of the dealer we saw 4 car salesmen on the phone saying "wait wait...I'm talking to the guy". First of all....who the xxxx is "the guy" and how can 4 of you be talking to "the guy" at the same time. Purely ridiculous and comical. 6) Then remember that sweet offer they gave me for trading in my car...miraculously when my wife and I were walking out, they upped their offer to $8000. Seriously...in a matter of 4 minutes you are going to offer me THREE THOUSAND more dollars? And the best part...they never even looked at my car. I saw it sitting in the same spot the whole time. This place is full of absolute crooks. This is the exact reason why people shop at Carmax for an honest car buying experience. DO NOT BUY FROM THIS DEALER. My wife and I gladly spent more money purchasing our car at Carmax. Koons of Silver Spring is THE WORST PLACE EVER. DO NOT GO THERE!!!!!!!! More

General Manager, I own a Lincoln LS and have been General Manager, I own a Lincoln LS and have been bringing it to Koon’s Ford of Silver Spring for service since the closing of the Lincoln Dealers General Manager, I own a Lincoln LS and have been bringing it to Koon’s Ford of Silver Spring for service since the closing of the Lincoln Dealership on Route 7 in VA. I would like you to know that I am very pleased with the quality your service department provided. David Ledgere is friendly, knowledgeable, and trustworthy in the way which he conducts business. In a time of stress it is refreshing to deal with someone who helps aleveate one less worry. It is commonly understood that good employees are hard find. You however seem to have hit the jackpot in your service team. From the mechanics, to cashiers, to porters, and reception I sincerely appreciate the great work and pleasant service. I would recommend your dealership to others and thank you for the excellent service. More

Alex Reyes brought my Explorer Sport to me last night. Everything about the sale was real good. His effort and the whole process was smooth and accommodating. I told him... if I could blink and the car wa Everything about the sale was real good. His effort and the whole process was smooth and accommodating. I told him... if I could blink and the car was in the driveway, that would be great. Alex was excellent at follow up and follow through. I talked to him last Friday and he brought the car to my house Saturday morning to test drive. That was truly going the extra mile. The whole process could not have been easier. I was indecisive on getting a new Explorer. I had two previously (1993 and 2003) and drove each 10 years. The newly redesigned vehicles are a great effort by Ford, but I wanted the right fit. Being a bit of a truck guy, the new Explorer is more like a car and I was close to deciding on the Expedition. But the Expedition needs a redesign (in progress surely). The Explorer Sport closed the deal. Horsepower and torque, styling and everything built into the redesign make for a very compelling vehicle. As neither Silver Spring or Gaithersburg are in my tight circle of home/work in DC/ Rockville pike, Alex bringing the car to me was very generous in time and effort on his part. Otherwise I probably would have procrastinated another few months and might have ended up at either Sheehy or Ted Britt (worthy dealerships I'm sure). More