Koons Silver Spring Ford

General Manager, I own a Lincoln LS and have been General Manager, I own a Lincoln LS and have been bringing it to Koon’s Ford of Silver Spring for service since the closing of the Lincoln Dealers General Manager, I own a Lincoln LS and have been bringing it to Koon’s Ford of Silver Spring for service since the closing of the Lincoln Dealership on Route 7 in VA. I would like you to know that I am very pleased with the quality your service department provided. David Ledgere is friendly, knowledgeable, and trustworthy in the way which he conducts business. In a time of stress it is refreshing to deal with someone who helps aleveate one less worry. It is commonly understood that good employees are hard find. You however seem to have hit the jackpot in your service team. From the mechanics, to cashiers, to porters, and reception I sincerely appreciate the great work and pleasant service. I would recommend your dealership to others and thank you for the excellent service. More

Alex Reyes brought my Explorer Sport to me last night. Everything about the sale was real good. His effort and the whole process was smooth and accommodating. I told him... if I could blink and the car wa Everything about the sale was real good. His effort and the whole process was smooth and accommodating. I told him... if I could blink and the car was in the driveway, that would be great. Alex was excellent at follow up and follow through. I talked to him last Friday and he brought the car to my house Saturday morning to test drive. That was truly going the extra mile. The whole process could not have been easier. I was indecisive on getting a new Explorer. I had two previously (1993 and 2003) and drove each 10 years. The newly redesigned vehicles are a great effort by Ford, but I wanted the right fit. Being a bit of a truck guy, the new Explorer is more like a car and I was close to deciding on the Expedition. But the Expedition needs a redesign (in progress surely). The Explorer Sport closed the deal. Horsepower and torque, styling and everything built into the redesign make for a very compelling vehicle. As neither Silver Spring or Gaithersburg are in my tight circle of home/work in DC/ Rockville pike, Alex bringing the car to me was very generous in time and effort on his part. Otherwise I probably would have procrastinated another few months and might have ended up at either Sheehy or Ted Britt (worthy dealerships I'm sure). More

Buying a new vehicle can be an anxiety producing Buying a new vehicle can be an anxiety producing experience for most people- including myself. Not with these guys. They were honest ,straightforward Buying a new vehicle can be an anxiety producing experience for most people- including myself. Not with these guys. They were honest ,straightforward , helpful and didn't waste my time. We made a great deal and I did not walk away feeling as if I had been taken advantage of. I never write reviews but in this case I felt it neccesary to recognize a great company that operates the same way I do. Oh yeah, they are really nice people too! More

Easy sale, no haggle with the price, the salesman did not have what I wanted at the dealership so he found what I want at another dealership and had it shipped in. That's over and above to me. I was blown aw have what I wanted at the dealership so he found what I want at another dealership and had it shipped in. That's over and above to me. I was blown away. More

Everyone I worked with at the silver spring koons was amazing! They were straight forward, honest, caring, helpful and patient. Any question I had about anything from vehicle questions to law/paperwork D amazing! They were straight forward, honest, caring, helpful and patient. Any question I had about anything from vehicle questions to law/paperwork Denard was right with it. I wish I knew 1000 people who needed to buy a car because I would send each of them to the koons in silver spring :) They are awesome!! More

I recently bought a pre-owned Audit from Koons Silver Spring and was extremely happy with their fantastic customer service. The whole experience from the search, to pricing, to closing was top notch. I w Spring and was extremely happy with their fantastic customer service. The whole experience from the search, to pricing, to closing was top notch. I would strongly recommend Koons Silver Spring. More

Absolutely. We have had a very hectic two months after having lived abroad for 5 years, so it was refreshing to interact with a dealership that is honest and upfront about the price of the car. Both Alex having lived abroad for 5 years, so it was refreshing to interact with a dealership that is honest and upfront about the price of the car. Both Alex and Debbie took the time to go over the price and the various options so that we were comfortable in our selection. Debbie's quick reply to my internet request and follow up phone call was great. Having a vehicle that met our needs was great. We had looked at other dealers in NJ and it was difficult to get the color and options that we were looking for. Alex was excellent at taking time to go over the numerous features of the car. Claron did not nice job explaining the various options we could select for our Escape. It was a very satisfying customer experience. More

Debbie, Dennis, and Hassan treated me great. They were up front and honest with me through the whole process and made me feel very comfortable. I really appreciated the no haggling atmosphere I experienc up front and honest with me through the whole process and made me feel very comfortable. I really appreciated the no haggling atmosphere I experienced. Hands down the best car dealership I've ever experienced. If you're looking for a dealership that's gonna make the car buying experience as pleasurable as possible, head down to Koons of Silver Spring. More

Thanks to Koons Ford of Silver Spring and all the associates we worked with (especially Dennis our Sales man) we had an excellent car buying experience from the second we walked into the dealership. associates we worked with (especially Dennis our Sales man) we had an excellent car buying experience from the second we walked into the dealership. We got exactly the car we wanted and felt that it was an honest and fun car buying experience (never happened to us before at other dealerships). It was all about customer service in this dealership and we will be back in a few years to purchase a new car from them. Thanks to Dennis for making it a quick process (we had 2 little kids with us) and thanks for getting us exactly the car we wanted!!Excellent customer service, great price, super friendly staff! Would definitely recommend this dealership to anybody! More

I would have to say that I was shocked that I was able to drive off the lot with a 2012 Ford Fusion. I was also able to get my car with the options that I wanted. The staff at Koons Ford treated me as a pe drive off the lot with a 2012 Ford Fusion. I was also able to get my car with the options that I wanted. The staff at Koons Ford treated me as a person not just a sale. I have to admit though I had been there before and was given the run around and said I would never go back. Something inside me said give it one more try and I am very glad I did. As long as Koons Ford sells cars, I'm buying from them. My sales person Alex Reyes was very knowledgeable and what he didn't know he got the answer quick. More