Back

Koons Silver Spring Ford

Silver Spring, MD

3.8
231 Reviews

3111 Automobile Boulevard

Silver Spring, MD

20904

Directions

Filter Reviews by Keyword

By Type

Showing 231 reviews

July 12, 2012

Debbie Colt did an exceptional job getting my son into a new car he could afford. My sons credit was poor and she offered a lease deal and the finance department was able to extend the offer to him and got More

by lcaron61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Colt
June 19, 2012

The repairs to my vehicle and the overall quality of service I received at Koons Silver Spring Ford exceeded all of my expectations. Thank you for turning a frustrating experience into a a beneficial, r More

by dastinchcomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rowe
June 13, 2012

I Had a problem with my electric passager seat of my car and Vaughan Harvey was the Services Advisor who helped me, I had a good costomer services and a good experiences in KOONS OF SILVER SPRING, I will co More

by RMSNYDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Snyder
March 14, 2012

As a visitor in Maryland from Maine, I had a tire problem and looked online for a Ford dealer with a high rating. I was lucky enough to pick Koons. When I called, Chris said to bring the car in, with no ap More

by Peter Foss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Austin, Chris Austin
March 12, 2012

UPDATE: Customer service contacted me and apologized for the confusion and my husband's wasted time. I will still consider the dealership for future repairs as there are many positive reviews here, but I wi More

by JMGates
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Ledgere
March 10, 2012

Sam Gill was my salesperson and could not have done her job any better. She was very knowledgeable and answered my million questions with competence and patience. I felt Sam was acting in my best interes More

by chrispydc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Gill
February 23, 2012

I went into Koons Ford on Saturday, for moral support for my friend buying a new car at the end of the night I ended up looking at small Volvo. BTW she traded her car in for a beautiful 2012 Escape fully lo More

by smithkat45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Linda Williams
February 21, 2012

Great service. They care about their customers and really do work with you on getting you to your "comfort area" as far as pricing. Would highly recommend More

by steven06
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Levy and Debbie, Debbie Colt
February 18, 2012

Very professional dealership. They are respectful and helpful to customers. Any problem I bring up to them, they look into it no questions asked. They answer all the questions I have and they actually kn More

by explorer11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ledgere, Harvey Vaughan
February 04, 2012

I got a great car at a great price, which is always the customer's objective. However, the team at Koons made this the best car buying experience I've ever had. Every person I came into contact with was More

by goraiders
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Cory, Richard, Simon, Alex Reyes
...
17
...