Koons Silver Spring Ford

This was my first experience buying a car. Everyone at Koons Mazda was extremely friendly. I enjoyed working with Gustavo Rojas, a relatively new sales associate. He was honest, straightforward, and wil Koons Mazda was extremely friendly. I enjoyed working with Gustavo Rojas, a relatively new sales associate. He was honest, straightforward, and willing to address my interests and concerns. Overall, I am happy with my purchase and I believe I got a good price. More

Genuinely Nice People to Deal With!! I found Koons Ford of Silver Spring to be the best car dealer I have dealt with. Debbie Colt, the Internet Sales Director, promptly returned my calls and e-mails. She a of Silver Spring to be the best car dealer I have dealt with. Debbie Colt, the Internet Sales Director, promptly returned my calls and e-mails. She assured me that if I had any additional questions, to feel free to e-mail her and she would get back. She was true to her word and quoted me a competitive, fair price. When I went to the dealership, I met with Claron Etherly. He was the most knowledgeable, patient and personable car salesman I've met. He listened to my questions and answered all of them. Then, he answered my daughter's questions! The paperwork had been started, the pricing figures were as stated. The only item that took a little time was a tiny hairline 1/2" scratch on the bumper, that they rubbed out for me before I took possession of my 2012 Ford Fusion. When I went off to meet with the Finance Manager, Hopeton Joseph, I was truly amazed again. He had all the paperwork ready, lines highlighted where I needed to sign, and efficiently answered all questions. But seriously, these were the nicest folks to deal with. They all seemed like genuine down-to-earth people. It was truly a pleasant experience! It was rather late in the evening when I was leaving and I had never been to that dealership before -- or even that neighborhood. I asked for directions, then asked Claron Etherly if he would let me follow him out until I hit a road I was familiar with. Without hesitation, he said, "Sure. Just wait a second while I go get a set of keys!" They just seem to be down-home, friendly people! More

An exceptionally enjoyable and satisfying experience! Buying a car is generally not an event that we look forward to, particularly at a dealership. Not so at Koons Ford Silver Spring. We just purchased Buying a car is generally not an event that we look forward to, particularly at a dealership. Not so at Koons Ford Silver Spring. We just purchased a vehicle at Koons Silver Spring and could not be more satisfied with the experience. Every employee we interacted with, from management on down was friendly, knowledgeable and straight-forward. Natuarlly we spent most of our time with our salesman Kerry and (once we decided to make a purchase) with Simon in the Finance Dept. We are most grateful to Kerry and Simon (and the whole staff) for their friendly attitude and upfront, no-pressure approach. Again, it truly turned an event we were not looking forward to into an enjoyable and satisfying experience. We highly recommend Koons Ford-Mazda of Silver Spring if you are in the market for a vehicle, new or used. C. & D. S. Alexandria VA More

It has been a while since my wife and I have had the "sales experience". I liked the "team" approach at Koons. Debbie fielded my inital on-line inquiry to Gustavo who asked the right questions to bett "sales experience". I liked the "team" approach at Koons. Debbie fielded my inital on-line inquiry to Gustavo who asked the right questions to better understand what vehicle we were looking for given the distance had to trave. Finally, Duke kept the big picture in perspective, explaining the approach, setting up the logistics. Circumstances outside of the "sales experience" preclude closing a deal right now but Koons is top of our list hopefully early next year if not sooner. More

Mrs. Miles was sensative to the fact the my wife and I had been to several dealers prior to visiting Koons and made us feel very comfortable in that she figured we were tired of the conventional salesman' had been to several dealers prior to visiting Koons and made us feel very comfortable in that she figured we were tired of the conventional salesman's spiel and were just intent on completing the deal. She was prompt, extremely curtious, and friendly. We felt as if we were being given personal attention as one would give to a friend. She even addressed possible misgivings considering the cost of our investment (I don't think you can teach that one). We were impressed and pleased to have met Mrs. Miles. More

Best price, super friendly and honest. Seamless buying process, they gave me an out the door price and stayed true to it even though we ended up buying a different truck with more options. Would highly re process, they gave me an out the door price and stayed true to it even though we ended up buying a different truck with more options. Would highly recommend this dealership!!! More

Very satisfied with our consultant, Alex Reyes. He was very professional in every regard. He was also very thorough in describing the car and its features to us before we left the dealership. Would defi very professional in every regard. He was also very thorough in describing the car and its features to us before we left the dealership. Would definitely consult with him again when buying a car. More

Mr. Reyes was great. He answered all my questions. We tested drove two cars. He set up my new car with all the new tech stuff. I recommend you give him a big fat bonus. I will refer Koons Ford and Mr. tested drove two cars. He set up my new car with all the new tech stuff. I recommend you give him a big fat bonus. I will refer Koons Ford and Mr. Reyes to any and all my friends. Wonderful day and I love my new Form Focus! More

This July I purchased a 2008 Lincoln MKZ from Mr. Gibson. I must say I am very pleased with my purchase. Mr. Gibson's customer service skills were outstanding. I look forward to returning back to Koon's for I must say I am very pleased with my purchase. Mr. Gibson's customer service skills were outstanding. I look forward to returning back to Koon's for another trade-in, in four years with hopes to find Mr. Gibson. Great Job Mr. Gibson!!!! More

i went to the dealer for an easy warranty repair. The service was excellent and there was hardly any wait time. I went in once to order parts, and a second time to get them installed. Both visits were service was excellent and there was hardly any wait time. I went in once to order parts, and a second time to get them installed. Both visits were fast and pleasant. Also, they have free starbucks coffee and they give your car a free car wash if you ask for it. More