Koons Silver Spring Ford

The best car buying experience I’ve ever had. Lonny Baxter made the process very easy for me. I love my Explorer and I am very happy with my purchase. Lonny Baxter made the process very easy for me. I love my Explorer and I am very happy with my purchase. More

So I’ve put my brand new Mach E in the shop here 3 times for a connectivity issue which has not yet been able to be fixed. I said as I put this car in this time I needed the car back for the weekend. To for a connectivity issue which has not yet been able to be fixed. I said as I put this car in this time I needed the car back for the weekend. Today at 3:21 after 3 days in the shop and radio silence, I get a call telling me that not only is the issue not solved, but they damaged my new car! Someone hit the front right bumper while it was in the dealer’s care. Yeah- maybe don’t bring your car here. When they told me that damage was done he didn’t seem shocked at all and as if this was a regular occurrence. He even said this has happened a few times. I called the service guy back after he told me they would give me a replacement car while they fix the damage they did. Radio silence again, and now I have to try to move houses without a car this weekend :) More

I’ve spent over$100,000 at loons dealerships in the last 4 years and I was so disappointed in the treatment I got today. Salesperson Ray was amazing as the only woman at the place. I got lowballed on my t 4 years and I was so disappointed in the treatment I got today. Salesperson Ray was amazing as the only woman at the place. I got lowballed on my trade and no negotiation on price. There will come a day when the shoe is back on the other foot. Krystal I am sooooooo disappointed! I am approved and can by anything anywhere. More

Mr. Carlos had a great and professional attitude, he answered all my questions and put me at ease with the transaction. Will recomend to my friends. 👍 answered all my questions and put me at ease with the transaction. Will recomend to my friends. 👍 More

I purchased a 2018 Toyota Highlander on 5/1/2022 and it was a smooth and easy process. I thank the salesman Carlos Ramirez and his management team. They made it a very smooth process and I felt comfortable was a smooth and easy process. I thank the salesman Carlos Ramirez and his management team. They made it a very smooth process and I felt comfortable with my purchase. More

Zero Stars - Shady, Untrustworthy Dealership!I left a Zero Stars - Shady, Untrustworthy Dealership! I left a $500 Deposit on a used Car on 10/21/2021 which I was picking up on 10/22/2021. While on my wa Zero Stars - Shady, Untrustworthy Dealership! I left a $500 Deposit on a used Car on 10/21/2021 which I was picking up on 10/22/2021. While on my way to the Dealer, 3.5 hours from where I live, a so called Sales MGR calls me to inform me they sold the vehicle, someone I never spoke to before. I was dealing with another "Sales" MGR and "Victor", the General MGR. This individual was rude, would not let me speak, no customer service experience whatsoever! No one will answer or return my call. I had until end of business today, 10/22 to purchase this vehicle. Shady untrustworthy Dealership and Personnel. Stay FAR from doing business with them as they do not keep their word! The Transaction on my Amex card is still in a "Pending" state which shows how little time has passed since I left the deposit. And I took the afternoon off today to pick it up. ZERO stars in my opinion! More

I want to make it clear. This review is not a reflection of the Dealership as a whole but this is an observation on a business process that is not logical to me and demonstrates the lack of flexibility deal of the Dealership as a whole but this is an observation on a business process that is not logical to me and demonstrates the lack of flexibility dealerships having with dealing with customers. My interaction with William "Billy" Mensh the Koons representative did not sit well with me and I feel my only recourse is to express myself in this review regarding my dissatisfaction. I'm trying to sell my 2021 Cadillac XT6 I've owned since March and has only 8,453 miles on it. I was given an offer from Koons at 54K and I tentatively accepted the deal. When asked about their process to proceed Billy explained that I would need to bring the vehicle in, do some paperwork, and since I had a Lien with Navy Fed on the car they would send the payoff to Navy Federal and once they get the lien release from them then and only then would they pay me the equity owed to me. I asked so you would have my car and this could easily take one, two weeks or more. So I asked if I could take the check made out to Navy Federal to the branch the next block over, get the lien release once they verify funds and bring the lien release back and pick up my part of the payment (I have done this a number of times before). Without checking with accounting who according to him handle these transactions, Billy stated no! So I asked, they want to buy the car, not pay for it in full, but keep the car while I wait on the process to run its course with no timeline. Personally, I never heard of anything so Ludacris. In the USA, you don't get the car unless the seller gets paid for the price agreed to with a lien or without a lien. Dealerships like this want to control every aspect of a deal even when buying a car. I have never gone to a dealership, bought a car and they let me have the car without their money being fully secured first? If Koons Silver Spring Ford Lincoln sales processes are as bad as their buy processes. All I could say is run......... More

Vejet mannerism,patients and guidance was very helpful every step of the way.He gave an overwhelming of knowledge that was helpful and beneficial.Thanks for having a staff member like Vejet making your Co every step of the way.He gave an overwhelming of knowledge that was helpful and beneficial.Thanks for having a staff member like Vejet making your Company warm and inviting to do Business with. More

Great Experience at Dealer I have bought my last 3 trucks from Koons and when I read about the Tremor package, I knew it was time to stop in again. I wanted a F250 King Ranch wi I have bought my last 3 trucks from Koons and when I read about the Tremor package, I knew it was time to stop in again. I wanted a F250 King Ranch with the Tremor package and 7.3 Godzilla V8. Billy Mensh was very helpful in ordering the truck from Ford just the way I wanted it. I got the power running boards and heated seats. Was surprised when it had massage seats as well! Always wanted them and didn't realize that was part of the King Ranch Ultimate package. More bells and whistles than I have figured out yet how to use but fun driving and learning. Billy even changed the color for me from Blue Jeans to Star White when I changed my mind. Happy I did. The truck looks and drives fantastic. Thanks again Billy! More

Purchase experience It was time to turn in my lease. Product Specialist, Billy, listened and understood that I now wanted to purchase a specific car. He offered me a very It was time to turn in my lease. Product Specialist, Billy, listened and understood that I now wanted to purchase a specific car. He offered me a very fair price. My advice to other customers is to DO Your Homework Beforehand. I wasted a week and two trips - when the best deal was right in front of me on that first day. Billy was patient, and I appreciate the kind and expert service that I received. There was never any pressure or psychological "warfare" that I have experienced at other Ford dealerships. In fact, the atmosphere inside the dealership is friendly, calm, and respectful. The General Manager, Jimmy, greeted me by name each time I spoke to him. That kindness to customers goes a long way! Paul, the Business Manager, assisted with the financing and purchase. He was also "cut from the same cloth" - he was patient, respectful, and attentive. I would not hesitate to buy another car from Koons of Silver Spring when the opportunity and/or need arises. This experience renewed my faith - that purchasing a car CAN be a pleasant experience. More