Koons Silver Spring Ford

I have always purchased cars from Safford Lincoln. However,Koons purchased the franchise and moved it across the street. I visited Koons to have our Town car serviced. While there I inquired with the However,Koons purchased the franchise and moved it across the street. I visited Koons to have our Town car serviced. While there I inquired with the manager about the availability of a white Lincoln MKX. He did not have a white MKX but did have a fully loaded white Fusion at the basic MKX price. The manager had Jay R show us the car and my wife and I purchased it on the spot. It was probably one of the easiest deals Jay R ever made. I have been very satisfied with the Fusion especially the mileage. The safety features inculding the backup camera and the blind spot detection apparatus are a plus. The only suggestion I have for Ford is that I could have used a course or workshop on how to use the Sync system. It is a great system, but complicated, it does take to learn. More

I wanted to trade in my old Chevy Lumina (Betsy) which I had for years and loved but I knew it was time for me to get a new car. I was very weary of going to a dealer because I would remember all the negati had for years and loved but I knew it was time for me to get a new car. I was very weary of going to a dealer because I would remember all the negative experiences I had encountered in the past. When I went in to Koons I wasn't expecting to get a car I was just browsing trying to decide whether or not I was ready to make the big jump. I was introduced to JR who from the begininng was so upbeat and friendly I couldn't help but laugh at him. He began working with me asking me questions about what I like and what I was looking for unlike most other car sales reps who would try to tell me what I wanted. We looked at several different cars and he gave me great advice on all the different models I was looking at (the whole time also keeping my 6 year old entertained and answering hundreds of questions from my mom which isn't easy). After looking at a few different cars I finally decided on the one I wanted not thinking that I was going to actually purchase it still though. He ran everything through and before I knew it was giving me all the details and handing me over the keys to my new vehicle... YAY!!! I was so excited I didn't know what to do. JR assisted me in transferring all of my belongings from my old vehicle into my new baby (Bullet) and made sure I was happy and understood everything that we had went over. Over the next few days I thought of a few random questions I forgot to ask and called JR numerous times and everytime I called he was able to answer my question and I never had to wait days for him to return my phone calls. He made my car buying experience one that I will always remember and I'll definitely be going to look for him whenever I decided I'm in need of another upgrade. More

Delightful experience from the moment I walked in the dealership in April 2011. I continue to recommend the dealership to family and friends (please see attached letter). Thanks again for a flawless dealership in April 2011. I continue to recommend the dealership to family and friends (please see attached letter). Thanks again for a flawless sales process--clarity on questions, both on the product and finance options. You've got an exceptional team of professionals at Koons Ford of Silver spring! More

Greg Ellison is the BEST car salesman I have worked with in 22 years of buying cars...Honest and extremely knowledgable! If you are thinking about buying a Mazda, buy it from Greg! in 22 years of buying cars...Honest and extremely knowledgable! If you are thinking about buying a Mazda, buy it from Greg! More

Purchased a 2001 Infinity QX4. Staff was very helpful, courteous, and responsive to our needs. They helped us select the best auto for our needs and provided great value for our trade-in. Would defini courteous, and responsive to our needs. They helped us select the best auto for our needs and provided great value for our trade-in. Would definitely come back again. More

THANK YOU ALEX PERDIKIS!!!! Koons went over, above, and THANK YOU ALEX PERDIKIS!!!! Koons went over, above, and beyond my expectations in their service department! I am thrilled with Todd, David, and the THANK YOU ALEX PERDIKIS!!!! Koons went over, above, and beyond my expectations in their service department! I am thrilled with Todd, David, and the entire service staff. I love the customer lounge, with the TV, magazines, WI-FI, and the coffee....it's STARBUCKS! Love it! I actually enjoy taking my car in for service and relaxing in their customer lounge. The entire dealership has positive energy and enthusiasm permeates throughout the store....well done team Koons of SILVER SPRING! More

Buying the Ford Focus was easy, we got a great price and the people (JayR, Debbie, and Billy) who work at Koons are GREAT! I appreciated the calls and emails and most of all buying a car without pressure the people (JayR, Debbie, and Billy) who work at Koons are GREAT! I appreciated the calls and emails and most of all buying a car without pressure from the sales crew. More

Beatrice, is the best sales person. I checked the web to purchase a Linclon and she e-mailed me invoices on three different vehicles. I called on her day off and she came anyway to shown me the cars. I t purchase a Linclon and she e-mailed me invoices on three different vehicles. I called on her day off and she came anyway to shown me the cars. I test drove the cars before making my purchase. Beatrice explained every detail of each car. She is very knowledgeable about every aspect of the vehicles. The friendliness of everyone in Koons made you feel special. The price was great. This was the best experience I ever had in purchasing a vehicle. I would highly recommend Koons and Beatrice to all my clients and friends. Debbie B. More

Billy and Jay R where just great, they respected my time and conducted most of the transaction over the phone. I showed up on a Saturday after the dealer closed signed a few documents and drove away in my and conducted most of the transaction over the phone. I showed up on a Saturday after the dealer closed signed a few documents and drove away in my new truck. I own a company that uses several trucks and have over the years purchased from many different dealers and sales people. It’s not the dealer it’s the people. Billy and Jay R are the best! More

The Salesman was kind, informative and very helpful and patient. No pressure but had a good grasp of what vehicle I may have been interested in, so it was not a waste of time for me. patient. No pressure but had a good grasp of what vehicle I may have been interested in, so it was not a waste of time for me. More