Koons Silver Spring Ford

The Salesman was kind, informative and very helpful and patient. No pressure but had a good grasp of what vehicle I may have been interested in, so it was not a waste of time for me. patient. No pressure but had a good grasp of what vehicle I may have been interested in, so it was not a waste of time for me. More

Jay R was a great sales agent. Price was a little higher than I planned to pay but him and Billy were very honest and upfront with the differences compared to their competitors. Excellent experience! than I planned to pay but him and Billy were very honest and upfront with the differences compared to their competitors. Excellent experience! More

Traveling from out of town and broke down. It was a Saturday afternoon, they got us right in, fixed and back on the road. They even offered to stay late if need be. The friendliness and helpfulness o Saturday afternoon, they got us right in, fixed and back on the road. They even offered to stay late if need be. The friendliness and helpfulness of the people with dealt with are beyond words!! To be away from home and being that well taken care of was awesome. Thank you David L., Cassandra E. and Garrett!!. YOU ARE THE BEST.... Thelma and Louise.. More

I was very pleased with my car buying experience at Koons Ford. Jay R. started out by helping us with a few test drives, but then we walked away to research some other cars. It soon became clear that Koons Ford. Jay R. started out by helping us with a few test drives, but then we walked away to research some other cars. It soon became clear that Koons Ford was the place for us to make our purchase. Jay R. was always available and provided all the information we requested, while at the same time not being overly pushy as some salesmen can be. After we had made our decision, Billy worked with us to get a very good deal. Koons' financing department even beat our pre-approved bank financing deal! We left with a beautiful new car and a warranty plan that will bring us back to try out the service department. I would recommend Koons to anyone in the market for a Ford. Ask for Jay R. or Billy...they will take good care of you! More

Outstanding friendliness, informaton and support when purchasing a new car. Daniel was absolutely superior when it came to answering questions and providing support. Price paid was great.Ford Fouus re purchasing a new car. Daniel was absolutely superior when it came to answering questions and providing support. Price paid was great.Ford Fouus review was much better then we expected or asked for. I definitely would buy from them again. More

Koons of Silver Spring responded to my internet request with amazing speed! The turnaround on this transaction was terrific. From my first encounter with Jay R., he made the buying experience simple and with amazing speed! The turnaround on this transaction was terrific. From my first encounter with Jay R., he made the buying experience simple and transparent. Everything was conducted by email, phone and fax. Whenever there was a small glitch, Jay R. smoothed things out right away. Customer service is phenomenal! I never had to leave my home or office! Jay R. even delivered the Ford Fusion to my door and I signed the paperwork at home. Koons of Silver Spring and Jay R. are the best. If you want a smooth ride go with them. More

Koons Silver Spring provided us courteous customer service and valuable information on our options for used minvans. Alex Perdikis, with whom we dealt for our purchase, even arranged for minvans that service and valuable information on our options for used minvans. Alex Perdikis, with whom we dealt for our purchase, even arranged for minvans that he thought may interest us to be brought to the dealership before our visit. We were able to test drive all of these minivans, and spend as much time as we needed before deciding whether to buy one, with no pressure. Once we chose our minivan, the purchasing process was smooth and easy. We are very pleased with our choice, and we would definitely use Koons Silver Spring again for a car purchase. We highly recommend this dealership! More

I came in for service on a 5 year old escape hybrid and decided a better course to follow would be to get a new Ford, which I was planning to do within the year. John sold me my second car(from whatever d decided a better course to follow would be to get a new Ford, which I was planning to do within the year. John sold me my second car(from whatever dealership this is now!) and his service was once again excellent. Great advice from him and smooth handling of all details. John, let me know in advance if you ever plan to retire so I can be up to date on my Ford model. More

Our Salesman JR and our finance person James were both amazing!!! Their customer service, professionalism and personalities made our experience buying a new car a 5 star experience. I would recommend my amazing!!! Their customer service, professionalism and personalities made our experience buying a new car a 5 star experience. I would recommend my family and friends to JR and James anytime. This is the first time ever that we had such a GREAT experience buying a car! More

Jay R. Harley!!!! The boss! Extremely patient, friendly, knowledgeable and positive. He took the time to provide me with options that worked for me. Thank you Jay R Harley for the dedication and the effor knowledgeable and positive. He took the time to provide me with options that worked for me. Thank you Jay R Harley for the dedication and the effort put into making the deal on the vehicle I wanted. I will strongly recommend this dealership to anyone that is looking to buy. I'll tell them, go talk to JAY R, NO ONE ELSE!! More