Koons Silver Spring Ford

Purchase experience It was time to turn in my lease. Product Specialist, Billy, listened and understood that I now wanted to purchase a specific car. He offered me a very It was time to turn in my lease. Product Specialist, Billy, listened and understood that I now wanted to purchase a specific car. He offered me a very fair price. My advice to other customers is to DO Your Homework Beforehand. I wasted a week and two trips - when the best deal was right in front of me on that first day. Billy was patient, and I appreciate the kind and expert service that I received. There was never any pressure or psychological "warfare" that I have experienced at other Ford dealerships. In fact, the atmosphere inside the dealership is friendly, calm, and respectful. The General Manager, Jimmy, greeted me by name each time I spoke to him. That kindness to customers goes a long way! Paul, the Business Manager, assisted with the financing and purchase. He was also "cut from the same cloth" - he was patient, respectful, and attentive. I would not hesitate to buy another car from Koons of Silver Spring when the opportunity and/or need arises. This experience renewed my faith - that purchasing a car CAN be a pleasant experience. More

Recommend We bought a 2018 Benz GLA 250 two weeks ago. The car was as advertised. Used but looks and runs like a new car. Our sales representative was Champagne We bought a 2018 Benz GLA 250 two weeks ago. The car was as advertised. Used but looks and runs like a new car. Our sales representative was Champagne and she was very kind. Matthew was also there helping us. Only downside was the confusing information that were presented to us during the negotiation process of the price of the car. Exaggerated Information intended to increase the price. I know the manager was trying to find the fair price of the car for the both sides but we were neither convinced nor pursuaded. Overall, I was very satisfied with the conditions of the car which were as advertised and the customer services their sales representatives provided. More

xxxxty service with BRANDON STAPLES TERRIBLE TERRIBLE SERVICE! Especially from the service advisor BRANDON STAPLES. I went to get my car serviced and first of all the estimated time to g TERRIBLE TERRIBLE SERVICE! Especially from the service advisor BRANDON STAPLES. I went to get my car serviced and first of all the estimated time to get an oil change is 90 minutes, I waited for over 2 hours. And brandon was suppose to give me a call to tell me my car was done and ready. He never called. I went to see if it was done myself. Secondly I noticed a huge scratch with yellow paint on my car that was not there before. Brandon denied that they had responsibility of the scratch and it could not have been them. But when asked to see pictures of the car before the serviced it, surprisingly that scratch was not there. Now i have to come back to this xxxxty xxx service to get it somewhat repaired. HIGHLY NOT RECOMMENDED, dont get your car serviced with BRANDON STAPLES, he is the absolute worst. GO TO SYNDEY or ERNESTO if you go there. I had my car serviced with them before and everything was nice and smooth. Had great service with them. Want xxxxty xxx service go with BRANDON STAPLES. More

Poor Service They never fix my car problems,And they get my car 3 Weeks my car is scratch now and wet inside,They put a lot of miles on my car and don’t fixed my p They never fix my car problems,And they get my car 3 Weeks my car is scratch now and wet inside,They put a lot of miles on my car and don’t fixed my problem they leave my car open outside all weekend is a Poor service.If me know they gonna treat me like this I don’t buy any car to them I bought 3 cars to Koons I regret recomend that Dealer to my Family and Friends.They got a great Salers but the Service is horrible. More

Expert and kind service!!! We bought a 2010 Infiniti G37 on Tuesday. Great price. Nice car. Super clean inside and out. Our sales representative DE was kind, thoughtful, and exp We bought a 2010 Infiniti G37 on Tuesday. Great price. Nice car. Super clean inside and out. Our sales representative DE was kind, thoughtful, and expert at showing us the car, leading us thru the test drive, answering our questions, and processing the paperwork. Then the financial office representative SB led us quickly and painlessly thru the title, license, and payment process. We greatly appreciate the kind and expert service we received and would not hesitate to buy another car from Koons of Silver Spring if the opportunity and/or need arose. Thanks. More

Terrible overprice service. Cocky, arrogant personnel Took my 2014 Ford Escape (30,900 miles) in for a sucking air noise coming from under hood. Sound diminishes when brake is applied. Service Advisor E Took my 2014 Ford Escape (30,900 miles) in for a sucking air noise coming from under hood. Sound diminishes when brake is applied. Service Advisor Ernesto Uribe stated it was vacuum leak. All day difficult and expensive repair, because of the location, behind engine supposedly. 24 hours later no word from Uribe regarding repair. Unable to reach him by phone. Told he is busy when I finally connect with an Advisor. Attempt to reach Service Director Todd Ruprecht unsuccessful. Message left but he does not return my call. 48 hours later I speak with Service Manager Marc Waybright. Now repair includes leaking brake booster seal. Additional several hundred dollars. Final repair - Brake Booster replacement only! No mention of vacuum leak but charged nonetheless for repairs not performed. I would not recommend Koons Silver Spring and will never return. Dismissive, arrogant, cocky personnel. Ignored by Service Director. Learn by example. Service Advisor Uribe learned from his boss. Hold the vehicle hostage, charge for repairs not performed, ignore customer. Never again! More

Rude Service Manager On 2 separate occasions I got stuck working with the same Service Manager who was incredibly rude, combative, and disinterested in providing any level On 2 separate occasions I got stuck working with the same Service Manager who was incredibly rude, combative, and disinterested in providing any level of customer service. He was terse and surly right from the start even though I had given him no reason to be that way. The only redeeming factor was the shop foreman who was very helpful in explaining what was happening. More

2015 Ford Explorer I previously write a bad review about this dealership and now I will like to clear it up. After talking to my service writer JD S. About my concerns w I previously write a bad review about this dealership and now I will like to clear it up. After talking to my service writer JD S. About my concerns with my truck on a number of calls. He understood my issues and went the extra mile to insure me that Koons have my back. I regain my trust in him as always the best service writer I ever meet. I can now put a smile on my face knowing I can count on Koons Silver Spring Ford. Thanks JD S. For making it write with us. More

Do not come here I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointmen I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointment the first day. When i got it back the glove box was broken, and two box cutter blades were left in two different parts of the cab. I had a 5yo and dogs in it the next day. Take it back for a second chance to fix the brakes and glove box that they broke. I call, get a quote, make an appointment. They say it'll be done in under 2 hours. I drop it off, and 2 hours later they call to tell me it'll cost more than double what I was quoted, and it would take another 2 hours. I'm not interested in being taken advantage of. Also, they didn't fix the glove box. The original price quoted was already high, but the second was astronomical. DO NOT COME HERE. More

Used Truck Purchase I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! They kept their word and removed some scratches and dents. More