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Koons Silver Spring Ford
Silver Spring, MD
231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 231 reviews
March 25, 2016
Took 2004 Ranger for airbag recall JJ was courteous, professional, considerate and kept me informed even though I was only one of the many customers he was shepherding - The service dep JJ was courteous, professional, considerate and kept me informed even though I was only one of the many customers he was shepherding - The service department mechanic performed an unexpected safety check and JJ competently explained additional mechanical service needs for my 2004 Ranger. More
by jlc
Employees Worked With
JJ was very professional
March 22, 2016
Always the best service. Been going there since 2007. Great service. I can always rely on them for honesty on all my maintenance and repairs that are needed. The people are always courteous and pleasant Great service. I can always rely on them for honesty on all my maintenance and repairs that are needed. The people are always courteous and pleasant. More
by customer.andrea
Employees Worked With
Felix Rosa
February 27, 2016
would not honor lower price Truck was listed online at 25,500. Got to the dealer to find a window sticker on the truck with a WOW price of 22,500. Dealer would not honor lower pr Truck was listed online at 25,500. Got to the dealer to find a window sticker on the truck with a WOW price of 22,500. Dealer would not honor lower price saying it was a mistake and they had no idea how it got there. Really? The truck had been on the lot for at least two weeks, I'm the first guy to bring this to your attention? Truck was also in an accident due to the huge dent in the bumper that they "knew nothing about". Sales manager was rude and inconsiderate, would not recommend doing any business with this dealer. More
by Railroadguy
Employees Worked With
Sales manager "Matt"
February 26, 2016
Moh Fofanah!!!!! Moh over at Koons was amazing!! My first car brand new at that all thanks to Moh! He went above and behind to help me! I didn't think that buying a ca Moh over at Koons was amazing!! My first car brand new at that all thanks to Moh! He went above and behind to help me! I didn't think that buying a car would be that easy! My family loves our car spacious and looks nice... Everyone there was helpful and polite! More
by LadyRedFF16
Employees Worked With
Moh, Fofanah
February 26, 2016
Andy Kohn Was Awesome Andy went above and beyond to show me the car I was looking for and worked amazingly to get me the best deal on my 2016 Ford Fiesta Sedan SE. He was p Andy went above and beyond to show me the car I was looking for and worked amazingly to get me the best deal on my 2016 Ford Fiesta Sedan SE. He was personable, professional, patient and understanding. He was great! More
by HrProf79
Employees Worked With
Andrew Kohn
February 21, 2016
Great car buying experience! My wife and I had no idea that buying a car could be so hassle-free. Mike Anderson was very knowledgeable and helped us find our perfect vehicle. Than My wife and I had no idea that buying a car could be so hassle-free. Mike Anderson was very knowledgeable and helped us find our perfect vehicle. Thank you! More
by DC32123
Employees Worked With
Mike Anderson, John Speake
February 12, 2016
Happy customer Was very friendly and knew what he was talking about, answered all my questions, would deal with him again anytime he has done his home work on cars. Was very friendly and knew what he was talking about, answered all my questions, would deal with him again anytime he has done his home work on cars. He's very knowledgeable about what he sells very pleasant from a happy customer More
by Tammy-lin
Employees Worked With
Roland Bass
February 10, 2016
A Good Day at Koons Ford Although I picked a good day to just drop by for service,I must say I'm very satisfied with the great care that me and my car were given.Felix Rosa t Although I picked a good day to just drop by for service,I must say I'm very satisfied with the great care that me and my car were given.Felix Rosa takes good time to help me understand what is priority in my repair decisions,thanks for helping me to keep my car in great shape. More
by focus 2007
Employees Worked With
Felix Rosa
January 26, 2016
service experince bought new ford f 150 and first service done. had a great experience. would .recommend this dealer to others. Felix Rosa and the rest of the staff wer bought new ford f 150 and first service done. had a great experience. would .recommend this dealer to others. Felix Rosa and the rest of the staff were great. More
by arwebb63
Employees Worked With
Felix Rosa
January 19, 2016
Good job Roland Bass and Arnord Roland Bass and Arnold were very fantastic as they helped me get what I really needed at a point in my life: that's volkwagen Jetta. They were very Roland Bass and Arnold were very fantastic as they helped me get what I really needed at a point in my life: that's volkwagen Jetta. They were very patience with me, Roland told me " it will be your car and you will be paying for it and so get something that will worth your payment every month" Arnold really listened to me and he offered to me good sounding advice that quickly aided me to arrived at a good informed decision.I will rate their customer relation stars.? More
by Danny
Employees Worked With
Roland Bass and Arnold
