Koons Sterling Ford

Nathan was friendly and very helpful my vehicle was ready when promised clean and ready to go when promised clean and ready to go More

Great experience. Hector really went the extra mile, helping me find the right car at the right price. I will buy from him again in the future. Hector really went the extra mile, helping me find the right car at the right price. I will buy from him again in the future. More

‼️ DO NOT BUY HERE – BUYER BEWARE ‼️ DISHONEST & UNPROFESSIONAL DEALERSHIP! This has been one of the worst experiences I’ve ever had with a dealership. I typically don’t write reviews, but I felt UNPROFESSIONAL DEALERSHIP! This has been one of the worst experiences I’ve ever had with a dealership. I typically don’t write reviews, but I felt compelled to warn others: Do NOT make the same mistake we did – take your business elsewhere. We purchased a used 2019 Ford Transit Connect from KOONS, and within just a few months, everything went downhill. Even before buying the vehicle, we noticed it had issues passing inspection. According to the Carfax report, it failed multiple times before finally passing – and only through one of their affiliated companies. We asked multiple questions about the condition of the vehicle, and we were told it was fine and had passed inspection. Trusting their word, we decided to move forward with the purchase — and that’s when the nightmare began. We were pressured into buying an extended warranty in order to “get a better deal.” At the time, we thought this would protect us in case something went wrong. Unfortunately, that was far from the truth. Within a few months, the vehicle had transmission issues and several other problems. It became clear that this vehicle was already defective when they sold it to us, yet it was presented as being in good condition. Even with the warranty, repairs were either not done correctly or not covered. We’ve now paid two deductibles because, according to them, they “missed the issue” the first time we brought it in. After almost a month in the shop for diagnostics, we picked up the vehicle – only to discover the A/C was making a loud noise right away. We emailed the service manager (who has been completely unhelpful), and they told us to bring it back. Now they are saying we owe over $2,700 for additional repairs – right after we paid a deductible and got the car back. This is absolutely unacceptable. My husband spoke with a service advisor who said, “You didn’t pay my guys to diagnose every part.” Excuse me? You had our car for almost two months because the check engine light was on. That’s exactly what we thought you were doing. To make matters worse, the car still doesn’t work. The customer service is nonexistent – they don’t answer or return calls, and when they do, they transfer you to someone who isn’t even part of the department you’re trying to reach. The entire service department is disorganized, dismissive, and clearly lacks any sense of accountability. We’ve purchased other vehicles in the past and have never had an experience this bad. The lack of professionalism, honesty, and basic customer care is unbelievable. KOONS should be ashamed of how they conduct business. BUYER BEWARE: DO NOT DO BUSINESS HERE. THEY DO NOT STAND BEHIND THEIR VEHICLES OR THEIR WORD. THIS DEALERSHIP SHOULD BE INVESTIGATED OR SHUT DOWN. More

Would NOT recommend. Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week! Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week! More

Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems Had some warranty work done they were on it and got it done with no problems More

Fast and very friendly service, I will definitely use their services for my car needs . Thank you so much. their services for my car needs . Thank you so much. More

I recently purchased a 2025 Bronco Outer Banks, and the experience was fantastic! The sales team—Hamza Imran, Hector Pineda, Cristian Guardado-Bonilla, Shah Raufi, and Raychelle Brooks—provided exceptional experience was fantastic! The sales team—Hamza Imran, Hector Pineda, Cristian Guardado-Bonilla, Shah Raufi, and Raychelle Brooks—provided exceptional service. If you're in the area, I highly recommend Koons Sterling Ford! More

I bought a vehicle April 21st the car failed MD state inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. That means they are lying. Sales people are always nice until it's time to right a wrong. So not happy....How can an alignment go bad within 30 day? Please explain this to me. More

Salesperson was very helpful. He helped us program ford features and use of many options. He helped us program ford features and use of many options. More

Sam helped trade my old car to new one. He was extremely helpful and his team. Everything went well, and I am happy with services they provided. ⭐️⭐️⭐️⭐️⭐️ He was extremely helpful and his team. Everything went well, and I am happy with services they provided. ⭐️⭐️⭐️⭐️⭐️ More