Koons Sterling Ford

Would NOT recommend. Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week! Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week! More

Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems Had some warranty work done they were on it and got it done with no problems More

Fast and very friendly service, I will definitely use their services for my car needs . Thank you so much. their services for my car needs . Thank you so much. More

I recently purchased a 2025 Bronco Outer Banks, and the experience was fantastic! The sales team—Hamza Imran, Hector Pineda, Cristian Guardado-Bonilla, Shah Raufi, and Raychelle Brooks—provided exceptional experience was fantastic! The sales team—Hamza Imran, Hector Pineda, Cristian Guardado-Bonilla, Shah Raufi, and Raychelle Brooks—provided exceptional service. If you're in the area, I highly recommend Koons Sterling Ford! More

I bought a vehicle April 21st the car failed MD state inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. That means they are lying. Sales people are always nice until it's time to right a wrong. So not happy....How can an alignment go bad within 30 day? Please explain this to me. More

Salesperson was very helpful. He helped us program ford features and use of many options. He helped us program ford features and use of many options. More

Sam helped trade my old car to new one. He was extremely helpful and his team. Everything went well, and I am happy with services they provided. ⭐️⭐️⭐️⭐️⭐️ He was extremely helpful and his team. Everything went well, and I am happy with services they provided. ⭐️⭐️⭐️⭐️⭐️ More

Erkan (Rick) and his colleagues were super helpful and really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opene really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opener). The Escape that did have the feature also had a bunch of others that I liked, but they didn't have that trim on the Koons Sterling lot. Not only they arranged taking the first Escape back and exchanging it for the one I wanted, but they even sent a driver to Koons Falls Church to bring that other car for me, so I drove the first car in and drove out the dream one, and I only paid the price difference. Great job, Erkan! Strongly recommend the dealership! More

Mobile service was great. Easy scheduled, serviced and done. Really surprised how nice and smooth proses was. Easy scheduled, serviced and done. Really surprised how nice and smooth proses was. More

Great service and good price. Terry Doyle, our Service Advisor, was terrific! Will recommend Koons to friends. Terry Doyle, our Service Advisor, was terrific! Will recommend Koons to friends. More