Koons Sterling Ford

This dealer is misleading, unprofessional, and irresponsible. Would not recommend to anyone seeking to buy a car. Following my purchase of the car, I reached out to both the salesman and his manag irresponsible. Would not recommend to anyone seeking to buy a car. Following my purchase of the car, I reached out to both the salesman and his manager about concerns I had after buying a 4 year old used car. Before purchasing the car, I was told many of the concerns I had about the car would be addressed. After I took the car home, the next day I reached out to the salesman, who has yet to return my multiple calls/texts (it’s been 3 weeks now) and neither has his manager. His manager also conned me into financing the car, (I was gonna pay cash) stating that he had a lender that he knows that would approve me without having to run my credit multiple times…this was a lie. I later found that my credit was run 8 times without my authorization. Additionally, when I bought the car, the finance manager forgot to take my down payment, so I had to return to the dealership the next day (22 miles from my house) to make the down payment. I am incredibly unhappy with the service I received there and would never return nor recommend this dealership to anyone. More

Had some issues with my service but in the end Anthony made it right. Will return. made it right. Will return. More

I had a very positive experience when I bought my car. Ndifon was very knowledgeable. Ndifon was very knowledgeable. More

The Service department at Koons Ford in Sterling was amazing. I went in for a recall on my Ford Fusion. Mike Daley was awesome. He made my experience carefree. Thx Mike :) amazing. I went in for a recall on my Ford Fusion. Mike Daley was awesome. He made my experience carefree. Thx Mike :) More

Mr. Ndo Abung was very pleasant and helpful in my new car purchase. He showed me better alternatives when the vehicle I originally planned to purchase became unavailable and thru his help and diligence I fou purchase. He showed me better alternatives when the vehicle I originally planned to purchase became unavailable and thru his help and diligence I found a vehicle that exceeded my expectations and was actually a better choice. Kevin helped guide me to a financing plan that fitted me perfectly. Kudos to both of them for an excellent job. More

I’ve always had a great relationship with the Koons Ford service team. Mike D. Is great! My favorite mechanic is Eric. He takes good care of my Shelby. Thanks guys! service team. Mike D. Is great! My favorite mechanic is Eric. He takes good care of my Shelby. Thanks guys! More

Muhammad went above and beyond concerning my questions and was a pleasure to work with! and was a pleasure to work with! More

Excellent mike took good care of me and my fiesta is better than before way to go mike better than before way to go mike More

Bait and Switch. Click on their online listings and you will see how they raise the price on a used car and then won't honor the original agreed upon pricing. The sa Click on their online listings and you will see how they raise the price on a used car and then won't honor the original agreed upon pricing. The salesman was surprised that I was able to notice the trend of increased pricing. "Oh you saw that and have been following?" It's like dealing with one of those dealerships in NY/NJ. These are the sales tactic that give care sales a horrible reputation. Buyer Beware on Koons Sterling Ford and JC Schied. I'm reporting these deceptive sales tactics to WANADA. This post has been edited and changed from 1 start to 4 stars. Thanks again Koons Ford Sterling for coming thru. More