Worst car buying experience I've ever had. Never again. I purchased a new car because I wanted a NEW car, not one that has been worked on or has had issues of some sort. And let's be honest, if you are dropping 40k on a car, you are expecting a certain level of quality. Just 2 months after purchasing the car, I had to have body paint work done to the point of removing doors and rocker panels... I feel like the car is ruined (and If you have ever purchased a new car and had to have work done on it, you know what I am talking about. The car never feels the same).
So I thought maybe Koons knowing all of this and my situation would be willing to work with me on trading my vehicle. They seemed receptive so I wanted to give them a chance to make things right. I told Koons I would purchase a more expensive upgraded vehicle and would be willing to accept a reasonable loss on my end for as a "trade in". Silly me. Koons offer was hands down one of the boldest "big nut" insults I have experienced.
Please keep in mind I had no delusions of Koons simply buying the car back, and as I stated before I was willing to accept a reasonable loss. And of course their numbers included tax, title, delivery & processing fees. Koons didn't even bother trying to wave or reduce their "processing & delivery fee", Wow. After all of Koons "understanding" they slid a piece of paper across the table and told me to cram it...
I realized at that moment the dealership had no interest in retaining me as a customer. They made their sale already, thanks sucker!
Koons had my vehicle for over a month. I had to constantly reach out to them for the status of my vehicle. Every time it felt like I was forgotten.
I understand, the dealership is a business like any other, and I wasn't looking for free ride, I want them to make their money. But after everything I experienced, I think the worst part of all this is the dealerships massive failure to make this right with a brand new customer, who purchased a premium vehicle.