Koons Sterling Ford

I began the sales process on the phone. Arthur Norton was my sales representative. He worked with me to get a price quote for my purchase. When agreed upon I drove from PA and upon arrival Arthur Norton was my sales representative. He worked with me to get a price quote for my purchase. When agreed upon I drove from PA and upon arrival truck was ready for me to drive and finalize purchase which was the exact sales agreement. I was treated with respect and Arthur was great, I would drive to this dealership again if I want to purchase a vehicle again. More

Koons Sterling Fords team was AMAZING! Our Product Specialist Arthur Norton was professional, kind, transparent and a pleasure to work with. He picked us up at the airport and was waiting Our Product Specialist Arthur Norton was professional, kind, transparent and a pleasure to work with. He picked us up at the airport and was waiting for us to deplane. We would definitely travel to purchase another car from him! Michael Palmer, Finance Manager came out to introduce himself to us remembering that he dealt with my husband on the phone leading up to our travel to DC to purchase the car. Samir Kerboussi, Finance Manager, was tech Savvy and accurate. He worked to get us the best possible payment and was very professional and respectful of our time. Matt Newman, New Sales Manager, came out to meet us and see us off as we had to travel back to KY after our purchase. He was professional, kind and very aware of making sure we had the most positive experience. Overall, we had the best car buying experience EVER at Koon Sterling Ford in Sterling VA. This meant the world to us as we were recently hurt in a car crash that totaled our car. We needed a flawless experience after trauma, and we received it! Thank you to all!!! More

Joey always takes great care with us. I wouldn’t go anywhere else. Great service! I wouldn’t go anywhere else. Great service! More

Had all my engine seals replaced Feb 2021 for $2,800. I relocated and 6 months later, leaks everywhere. Another dealership said that everything had to be re done again and that some of the seals looked a I relocated and 6 months later, leaks everywhere. Another dealership said that everything had to be re done again and that some of the seals looked as if they weren’t ever replaced. Tried to call service manager Jeff Bennett but he never returned my call. Be careful with this dealership More

We want to thank you so much for Caleb and Alex for all their help. their help. More

Outstanding service which is the primary reason we return to purchase vehicles from this dealership! to purchase vehicles from this dealership! More

My husband and I had been searching the internet for a new Mustang with specific packages we wanted. It was very difficult to find because of low inventory at every dealership. We finally found the car we new Mustang with specific packages we wanted. It was very difficult to find because of low inventory at every dealership. We finally found the car we wanted at Koons Sterling Ford. We live over 900 miles from Koons Sterling Ford, however we decided to contact them anyway. We communicated with them via phone, text, and email. The salesman, Chuck Morris and everyone we talked with was friendly and professional. They offered us a great deal. Needless to say, we flew to Virginia, picked up the car and had an awesome road trip back home in our new car. It was a great overall experience because of Koons Sterling Ford. We highly recommend them and would definitely do it again. More

The service advisor addressed all service requirements, including a recall, and total costs in an excellent manner. including a recall, and total costs in an excellent manner. More

Sales agent Chuck Morris is a competent guy and ready to help at all times which I like to work with much :) Thank you to Koons to have such professional employees help at all times which I like to work with much :) Thank you to Koons to have such professional employees More

Service agent was very courteous and knowledgeable , i was impressed how fadt the 3 problems were fixed, and pkeased all under warranty was impressed how fadt the 3 problems were fixed, and pkeased all under warranty More