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Koons Sterling Ford

Sterling, VA

4.2
723 Reviews

46869 Harry Byrd Hwy

Sterling, VA

20164

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Showing 723 reviews

May 15, 2022

I began the sales process on the phone. Arthur Norton was my sales representative. He worked with me to get a price quote for my purchase. When agreed upon I drove from PA and upon arrival More

by wsandt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Norton
May 16, 2022 -

Koons Sterling Ford responded

Congrats on your new car! It is wonderful to see that Arthur and the team are going above and beyond to wow our valued guests. Thanks for choosing Koons Sterling Ford and we'll see you next time!

May 05, 2022

Koons Sterling Fords team was AMAZING! Our Product Specialist Arthur Norton was professional, kind, transparent and a pleasure to work with. He picked us up at the airport and was waiting More

by mamagotanipad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Norton, Samir Kerboussi, Matt Newman, Michael Palmer
May 06, 2022 -

Koons Sterling Ford responded

Thank you for the great review! We want the most for our guests, and we are so glad to hear that you had such a successful purchase experience working with Arthur, Michael, Matt, and Samir. We will be sure to pass on the kind feedback to them. Safe travels in your new vehicle, and enjoy it! We hope to see you back again at Koons Sterling Ford!

April 25, 2022

Joey always takes great care with us. I wouldn’t go anywhere else. Great service! More

by Mtgr12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Apr 25, 2022 -

Koons Sterling Ford responded

Thank you for being a loyal Koons Sterling Ford customer! We are thrilled that you can depend on Joey to provide excellent service and we appreciate you mentioning him. Happy travels!

April 22, 2022

Had all my engine seals replaced Feb 2021 for $2,800. I relocated and 6 months later, leaks everywhere. Another dealership said that everything had to be re done again and that some of the seals looked a More

by marnett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Keras & Jeff Bennett
Apr 22, 2022 -

Koons Sterling Ford responded

I sincerely apologize for any lack of communication on behalf of my team. We strive to deliver a seamless and straightforward service experience, and it is concerning to see that we left the wrong impression. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740

Apr 22, 2022 -

marnett responded

Just tried to call and left a voicemail

April 20, 2022

We want to thank you so much for Caleb and Alex for all their help. More

by su
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Tiaga, Alex Assefa
Apr 20, 2022 -

Koons Sterling Ford responded

Thanks for taking the time to give Caleb and Alex a special shoutout. They're both great assets to the Koons Sterling Ford team and will appreciate the kudos. Drive safely!

April 20, 2022

Outstanding service which is the primary reason we return to purchase vehicles from this dealership! More

by Objoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Apr 22, 2022 -

Koons Sterling Ford responded

It means a lot to hear that you're satisfied with our service. Thank you for coming to Koons Sterling Ford and trusting us with your auto needs!

Apr 22, 2022 -

Objoy responded

Your service is so outstanding - catering to your customers and making certain that the service performed meets the highest and most exacting standards.

April 11, 2022

My husband and I had been searching the internet for a new Mustang with specific packages we wanted. It was very difficult to find because of low inventory at every dealership. We finally found the car we More

by annettesikes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Morris, JC Schied, Mike Palmer
Apr 11, 2022 -

Koons Sterling Ford responded

We're so pleased after hearing that you recommend Koons Sterling Ford! Thank you for taking the time to let others know what your experience with us is like. We will certainly let Chuck know you appreciated all of the help. Enjoy!

April 03, 2022

The service advisor addressed all service requirements, including a recall, and total costs in an excellent manner. More

by Singletonasj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Apr 04, 2022 -

Koons Sterling Ford responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with the Koons Sterling Ford team. Drive safely, and we hope to see you back!

April 01, 2022

Sales agent Chuck Morris is a competent guy and ready to help at all times which I like to work with much :) Thank you to Koons to have such professional employees More

by MGC MOSER-GLASER INC.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Tiaga
Apr 01, 2022 -

Koons Sterling Ford responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Chuck and the Koons Sterling Ford team. Drive safely, and we hope to see you back again down the road!

March 25, 2022

Service agent was very courteous and knowledgeable , i was impressed how fadt the 3 problems were fixed, and pkeased all under warranty More

by Alecko58
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Mar 25, 2022 -

Koons Sterling Ford responded

We're so glad our service team provided excellent customer care and got the job done! Thank you for the wonderful review and for trusting Koons Sterling Ford with your business!

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