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Koons Sterling Ford

Sterling, VA

4.2
723 Reviews

46869 Harry Byrd Hwy

Sterling, VA

20164

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Showing 723 reviews

March 24, 2022

The service writer was great very helpful will use him again I’ll use the service department More

by byronljma
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cory
Mar 25, 2022 -

Koons Sterling Ford responded

We are thrilled that you are a happy customer! Thank you for choosing Koons Sterling Ford and for stopping by to share your experience. We look forward to your next visit!

March 23, 2022

Excellent service each time. Explanation of services needed and associated costs is typically very accurate . 30 years I been going to Ford! More

by Concert Tech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Mar 23, 2022 -

Koons Sterling Ford responded

We're over the moon to hear your last 30 years with us have been characterized by excellence! From the whole Koons Sterling Ford team, thank you for your kind words and longtime business - it is our honor and privilege to serve you. Safe travels till we see you next!

March 20, 2022

Brian was welcoming, and friendly. Service was fast and thorough. Every encountered was nice thanks More

by sarahdjones73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 21, 2022 -

Koons Sterling Ford responded

Thank you for the great review, Sarah! We are so glad to hear that Brian delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Sterling Ford!

March 16, 2022

I reached out to other dealerships. Drew was the only person who went out of his way to help me out. He gave me several options and I was able to drive off in a new car that day. More

by NAVIGATOR306
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ramos
Mar 16, 2022 -

Koons Sterling Ford responded

Congratulations on your new car! We are thrilled that Drew and the team made your experience a five-star one and we appreciate you taking the time to share your feedback. Thank you from all of us at Koons Sterling Ford!

March 13, 2022

Keon Hunter, the salesman with whom I worked, was extremely helpful, courteous, knoweldgeable and brought a frank honesty to this transaction that really strengthened my confidence that buy a Ford R More

by Ian B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keon Hunter - please give him five stars
Mar 13, 2022 -

Koons Sterling Ford responded

Thank you for the review, Ian! We're so glad that Keon was hardworking and especially helpful. Congrats on your purchase! We'll see you again next time here at Koons Sterling Ford.

March 10, 2022

My experience with service department was excellent. My experience with trying to get appointment and trying to speak to someone about what maintenance might be recommended was a F- rating. I was transf More

by Linda
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Mar 10, 2022 -

Koons Sterling Ford responded

Linda, While I'm happy to hear your service needs were met, I want to apologize for any inconvenience this miscommunication may have caused. We aim for a more seamless experience than what you've described and I will certainly address this matter directly with the team. Thank you for your feedback and if there is anything else you'd like to share, I welcome your phone call. Kindly, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740

March 06, 2022

Ordered a Bronco in November expecting a 6 month wait, but it came in the first week March to my surprise! Hamza did a great job getting it ready and provided a demo. Buying process including financing More

by Bridge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamza Imran, Ricky Rivera
Mar 07, 2022 -

Koons Sterling Ford responded

We're thrilled your Ford Bronco was available at an earlier time than expected! We will certainly let Jamza know that he assisted in a very seamless buying process. Enjoy your new ride! - Koons Sterling Ford

March 06, 2022

Fast efficient service - Joey Stickman was very professional and extremely helpful - completed the service above and beyond my expectations More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Mar 07, 2022 -

Koons Sterling Ford responded

Feedback like yours lets us know we're making all the right moves, and we will be sure to let Joey know you appreciated all the help. Safe travels and thanks for choosing Koons Sterling Ford!

March 05, 2022

Koons Ford service department should have reception person to route people to service rep, so you done have to wonder which service rep is going to take care of you. More

by jms5359
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Mar 07, 2022 -

Koons Sterling Ford responded

Thank you for taking the time to review us! We are always looking for ways to improve our practices and we appreciate this feedback. We will be sure to keep it in mind moving forward. If there is anything more we can do to assist you or better your visit, please feel free to give me a call. Best, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740

February 28, 2022

Dealership was extremely clean and sales staff was great. Complete process was hassle free and quick. More

by RobH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tyree
Feb 28, 2022 -

Koons Sterling Ford responded

Rob, thank you for choosing Koons Sterling Ford for your purchase! We are thrilled that our team took such great care of you and made you a happy customer. Safe travels ahead!

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