Koons Sterling Ford

I don't know how to convince you I'm not a bot or employee, but here I go. I worked with Samir and he comes off as kinda pushy but he delivered. I also worked with the sales manager Alex and the f&i employee, but here I go. I worked with Samir and he comes off as kinda pushy but he delivered. I also worked with the sales manager Alex and the f&i guy, JV who were much calmer. This dealership really came through for me when the car I loved (a used mazda3 touring) was too low to fit up my driveway. They gave me a loaner and put new springs on my new car VERY fast. They really went above and beyond even after I wrangled the price down a little More

In my experience, this is a typical dealership. Salesman was nice and ran every decision through his supervision or appropriate POC. Once you get done with the salesman, you are moved to business and financ was nice and ran every decision through his supervision or appropriate POC. Once you get done with the salesman, you are moved to business and finance managers. They attempt to press hard on squeezing out more money (that’s their job) and when you push back, things start to change and not for your better. I am okay with folks asking and pursuing more profits. However, there is a line that when crossed, becomes disrespectful. First, don’t lie (“if you don’t finance with us, it could take a month before you get your car. (Insert your bank name) has to make sure you’re allowed to buy a car and they have to make sure we are allowed to sell a car. With COVID and all the scams, they have to make sure, according to the U.S. Patriot act you’re allowed to buy a car. If you fill out our finance application, you can have the car the same day”. Second, when I give you my reasons, listen and respect them. Don’t ask me the same question over and over. Those were the words used and I find it disrespectful that a dealer would come up with that garbage thinking I was some 18 yr old with no experience. But, like I said, typical. After I explained to them where I stand, what I will or won’t do, they decided to become cordial but very quiet. I had to pull information out of them and make multiple phone calls (all after the salesman so not his fault). In 20+ yrs of buying cars, I’ve only had 2 great experiences and if it wasn’t for moving around this world while I was in the military, I would have returned to the same 2 time and time again. So, this was not a horrible car buying experience but rather, very typical. Unfortunately, a few things would have made this a great one and because I’m now retired and not moving, they lost a future customer. More

Great service from Joey Stickman and all employees. Always a painless experience. Enjoy talking with John Bowling, Steve Brown and Jon Walker. Highly recommend dealer. Always a painless experience. Enjoy talking with John Bowling, Steve Brown and Jon Walker. Highly recommend dealer. More

Joey Stickman has been my service advisor since my purchase of my F350 in 2015. Always efficient and convenient service, more so now with the pick up and delivery service! The dealership communicated purchase of my F350 in 2015. Always efficient and convenient service, more so now with the pick up and delivery service! The dealership communicated when the were arriving to pick the truck up, gave regular status reports, let me know when they were dropping it off, and confirmed the drop off. Service that exceeds my expectations! More

From the first contact with Koons Ford in Sterling to driving away with my new car this was the absolute car buying experience I have ever had. I can't commend Samir Kerboussi (Sales) and Adrian Tiaga ( driving away with my new car this was the absolute car buying experience I have ever had. I can't commend Samir Kerboussi (Sales) and Adrian Tiaga (Finance) enough. 10 stars to both of them. Even though I was hoping to and prepared to purchase a vehicle, I nonetheless dreaded what I thought was in store for me - from unclear answers, getting the runaround, visit taking all day etc etc. However, my experience was nothing like that at all!! My entire visit took only a few minutes over 2 hours!! Samir had previously answered all my questions through text/email in a timely manner. When I arrived he was very professional, knowledgeable, personable, prompt, clear and to the point, He proceeded to show me the vehicle I was mainly interested in (a 2017 Ford Escape) , pointed out all of the features and answered all of my questions. The vehicle is/was in excellent condition, clean, sanitized, had all the features I wanted and came with a great price (it was lower than what I thought it should be). I had been searching for several weeks throughout Virginia, Maryland, and even out of the area (NJ and PA) - I came to the conclusion that for what I wanted, Koons Ford in Sterling was offering the best vehicle with the best price. While I was still talking with Samir, Adrian in Finance was already working on my financing. By the time I was finished speaking with Samir, Adrian had everything finished and ready to go regarding the financing of my vehicle. He was professional, knowledgeable, courteous, and answered every question I had. I cannot say enough about how pleased I am with this dealership, Samir and Adrian, and my beautiful new Ford Escape More

Yannick is absolutely amazing to work with! He was very considerate of my budget, answered all my questions- couldn’t have asked for anyone better! considerate of my budget, answered all my questions- couldn’t have asked for anyone better! More

Usually have great experience with the service department, but not this time. Abeer Beg gave me an estimate for $195, but total cost came in at $1250 without any advanced notice! The invoice did department, but not this time. Abeer Beg gave me an estimate for $195, but total cost came in at $1250 without any advanced notice! The invoice didn't add up either. No response from management after I complained. Definitely will stay away in the future. More

Hands down best car buying I’ve ever had. Yannick Ernsting did a fantastic job. Never pressured me into anything. 5 stars hands down I would recommend him to anyone in the future looking to buy a For Ernsting did a fantastic job. Never pressured me into anything. 5 stars hands down I would recommend him to anyone in the future looking to buy a Ford. Definitely worth the drive from Baltimore to Sterling More

I had a great interaction with this dealer! They communicate well and they were willing to do much more over email because of the pandemic. We didn’t close the deal because they have bloated prices communicate well and they were willing to do much more over email because of the pandemic. We didn’t close the deal because they have bloated prices on the Shelby Mustangs but I get it. The salesman, Bradley Cardenas was great to work with as well. More