Koons Sterling Ford

Finally! I found myself in need of a vehicle at the beginning of this pandemic in ealry March. I wasn't looking for a car previously, so I had no idea what ki I found myself in need of a vehicle at the beginning of this pandemic in ealry March. I wasn't looking for a car previously, so I had no idea what kind of car I wanted, so the search was daunting. I was connected with Yannick and let him know what I had previously and the specifics of which I had become accustomed. He came back with a vehicle that he felt would be a great fit! He was available that day for me to come check it out! He was very easy to talk to and was able to answer all of my questions. I went home that night with the relief that I now had a car again, and I didn't have to settle! The process was smooth and easy! More

Quick & Hassle-free Very pleased with the service and efficiency of this dealership. The salesman, Samir, was knowledgeable and friendly. I am glad I got my Lexus NX at t Very pleased with the service and efficiency of this dealership. The salesman, Samir, was knowledgeable and friendly. I am glad I got my Lexus NX at this location. More

Very Personable Salesman Yannick was very personable to deal with. We felt no pressure to purchase a vehicle the day we decided to look at them. However, largely due to his Yannick was very personable to deal with. We felt no pressure to purchase a vehicle the day we decided to look at them. However, largely due to his knowledge and transparency we bought a 2020 F-150 XLT and so far couldn't be happier. More

Yannick was very friendly and very knowledgeable about the truck I wanted to buy and the finance manager was very friendly to. It was worthwhile for me too drive from Pennsylvania to buy this truck!!!! the truck I wanted to buy and the finance manager was very friendly to. It was worthwhile for me too drive from Pennsylvania to buy this truck!!!! More

Quick thinking by Koons saved my deal My Subaru had over 129K miles on it and I wanted to take advantage of current new vehicle sales happening during this unfortunate pandemic. I knew I w My Subaru had over 129K miles on it and I wanted to take advantage of current new vehicle sales happening during this unfortunate pandemic. I knew I wanted a 2020 Ford Escape Hybrid and I reached out to Koons after viewing their inventory online. I hooked up with salesman Yannick Ernsting who quickly located an Escape Hybrid Sport, the level of trim I was interested in, to test drive. I needed to test drive one to see if it was a good fit. Although he offered to drive a 2020 Escape Hybrid Sport to my home for the test drive, I opted to go to the dealer instead. Yannick walked me through the in's and out's of the vehicle's features, and I enjoyed a spirited drive. I was impressed and decided to purchase, using my Subie as a trade, and cash saved as a down payment to keep the financed number in a space I could afford. Well, during negotiations, it didn't appear I could reach my finance goal, and I feared this opportunity would not be for me, but then Yannick and Dave Cumba realized I worked at Home Depot and unearthed an employee discount. Plus, they pumped up my trade-in allowance, and in doing so, the stars aligned and I was in the 'place' I needed to be to make this work. Yannick located an Escape Hybrid Sport in the red color/dark interior I wanted at a sister dealership, and home-delivered the unit to my home 2 days later, driving my trade back to the dealership. It was a great experience! Yannick was on-hand for questions before, during and after the sale. The dealership, as a whole, was transparent in their proceedings. I highly recommend Koons Ford of Sterling. More

Great experience couldn’t be happier with the process. Pricing was good koons was one of the beast dealerships I’ve dealt with since I’ve been purchasing vehicles Pricing was good koons was one of the beast dealerships I’ve dealt with since I’ve been purchasing vehicles More

Yannick is above and beyond 5 stars! Service, kind personality, his making you feel you are the only one that matters! Makes you feel his a friend, not a salesman....knowledge is surpassed by no one! personality, his making you feel you are the only one that matters! Makes you feel his a friend, not a salesman....knowledge is surpassed by no one! Great asset to Koons! Bought 3 cars from him and hope to continue. More

Outstanding service experience Took my new (to me) 2016 F150 in for a headlight issue. Dealt with John Bolling who did an outstanding job quarterbacking the service of my truck. S Took my new (to me) 2016 F150 in for a headlight issue. Dealt with John Bolling who did an outstanding job quarterbacking the service of my truck. Set expectations for timing, provided progress updates, and proactively investigated for recall or other needed repairs. Could not have gone any smoother and will definitely drive past the other Ford dealership in Leesburg (the one that wanted to charge me $128 to replace my swollen lug nuts) to get my truck serviced here. Very professional all around, but John and his team (Karla and Kourtni) were great to work with. More

Yannick and mike made the whole buying experience enjoyable. I drove 3 hours from West Virginia to purchase my new F-150 and I could not be happier. I will be back in the future. enjoyable. I drove 3 hours from West Virginia to purchase my new F-150 and I could not be happier. I will be back in the future. More

I purchased an F150 from this dealership and they were terrific. Very helpful in making sure I selected the correct vehicle for me. The finance department made everything a breeze and Anthony was outstan terrific. Very helpful in making sure I selected the correct vehicle for me. The finance department made everything a breeze and Anthony was outstanding in guiding me through the paperwork. Have returned many times for the routine maintenance and their service department was very competent, now that I’m out of state really miss how great those guys were in doing things the right way, including leaving my truck nice and clean. More