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Koons Sterling Ford
Sterling, VA
724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 28, 2017
Great Experience! Came from five hours away to buy a truck from Jason. He handled the entire deal professionally and worked hard to gain my trust and deliver the truck Came from five hours away to buy a truck from Jason. He handled the entire deal professionally and worked hard to gain my trust and deliver the truck I was looking for. More
by MikeNC
Employees Worked With
Jason Robles
February 28, 2017
Awesome Service-- until you question the numbers So, in September, I went to Koons Ford in Sterling while I was shopping for a car. It would be the first of what would turn out to be five months of c So, in September, I went to Koons Ford in Sterling while I was shopping for a car. It would be the first of what would turn out to be five months of car searching. I wanted to get a Ford Focus and so I compared shopped between Ford Dealerships. Koons was one of the ones I shopped at. I worked with Steve Arnold and while he was pleasent in helping me search for a car and test driving a car (hints why I gave him an average rating and not a poor one) When it came to talking numbers he became quite annoyed and wasn't pleasent and neither was his sales manager. I never got clear understanding of the numbers they put down on paper and he seemed to get annoyed when I questioned why the math didn't seem to add up. I The finance manager, Danny , I will say, was awesome and was the only excellent part of that experience but when Steve finally realized I was not going to get a car, he personally escorted me out the building like I was some common criminal-- had the sales manager given me another sales rep, I would have left that night with a new Focus but the Ford dealership falls in line with Koons Toyota and Chevy dealerships in Tysons where if you won't buy now and you question, you will get sales reps who give you total attitude. More
by Artis Whitfield
Employees Worked With
Danny Islam
February 27, 2017
Best experience Yannick was very informative and knew the product very well. He was there every step of the way. From the beginning to the end, he answered any questi Yannick was very informative and knew the product very well. He was there every step of the way. From the beginning to the end, he answered any question i had. As well as setting up my phone with the car's bluetooth. It was little things like that, that will bring me back for my next car. Thank you Yannick. More
by deaguilar627
Employees Worked With
Ricky Rivera, Yannick Ernsting
February 25, 2017
Great experience Great customer service! They went the extra mile for me here. I don't know much about cars or buying vehicles and I felt a little overwhelmed through Great customer service! They went the extra mile for me here. I don't know much about cars or buying vehicles and I felt a little overwhelmed through the process. From the moment I drove on the lot to after my purchase everyone was kind and courteous to me. Highly recommend! More
by Jallen
Employees Worked With
Steve Arnold
February 24, 2017
Great service as usal The service team always out performs and does a tremendous job. I always feel like they are focused and organized and pay attention to detail. Thank The service team always out performs and does a tremendous job. I always feel like they are focused and organized and pay attention to detail. Thank you for all of your efforts! More
by John S
Employees Worked With
Allen Schindler
February 23, 2017
Very Happy Buyer! Mr. Stephen Arnold is Fantastic! I went to him and told him everything i was looking if for my new purchase so he said let me see what i can find you, Mr. Stephen Arnold is Fantastic! I went to him and told him everything i was looking if for my new purchase so he said let me see what i can find you, and then came back and showed me this beautiful 2014 Ford Escape which had everything i was looking for! I love the car so far, it drives beautifully and everything about it is great. I probably would of never looked at the Escape if it wasn't for Mr. Arnold. He was tremendous help and i recommend him 100%. Thanks a lot Koons! More
by mfedyk93
Employees Worked With
Steve Arnold
February 23, 2017
smooth,easy buying process i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thr i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thru the whole process without any pressure and found the car i asked him to look for even if the car was at another location. steve took care of everything including removing my county sticker! this was by far my best buying experience for a car in my life! More
by lockguy
Employees Worked With
Steve Arnold
February 22, 2017
Happy buyer from RVA I would definitely buy from this dealership again. We felt that the process was transparent and honest, The price was best within 200 miles or our R I would definitely buy from this dealership again. We felt that the process was transparent and honest, The price was best within 200 miles or our Richmond, VA home and worth the trip. More
by ken L
Employees Worked With
Mark Hunter, Danny Islam
February 19, 2017
Super easy buying experience at Koons Sterling Ford Went in with minimum expectations to upgrade from my 2014 Ford Fusion to a 2017 Ford Fusion. Steve Arnold met me at the door and we were off and runn Went in with minimum expectations to upgrade from my 2014 Ford Fusion to a 2017 Ford Fusion. Steve Arnold met me at the door and we were off and running. He told me they would make it work even when I doubted the process. He was ultimately correct and I'm writing this as my brand new vehicle sits outside my place. Overall great experience. No pressure tactics. No headaches. Just the desire to work with me and my budget and get it done. Would very much recommend Steve and the guys at Koons Sterling Ford. More
by RRL
Employees Worked With
Steve Arnold
February 18, 2017
Awesome Experience I typically do not enjoy the car purchasing experience, but my experience purchasing my new Explorer at Koons was very different. There was no haggli I typically do not enjoy the car purchasing experience, but my experience purchasing my new Explorer at Koons was very different. There was no haggling over each individual vehicle. They provided their best "out the door" price and my husband and I felt it was a very good deal based on our experience at another Ford dealership. We contacted Jason before heading in, and he had the vehicle we were interested in being washed up for us before we even got there. Steve was a pleasure to work with and was very efficient. Once we got back to financing, Mike was willing to play with the numbers for us for several scenarios which helped us make sure we were comfortable with our monthly payment. This is our 2nd purchase at Koons, and both time haves been wonderful. We will be sure to go back to Koons with any future purchases. More
by Rebecca Lang
Employees Worked With
Michael Palmer, Steve Arnold, Jason Robles
