
Koons Sterling Ford
Sterling, VA
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Expedition EL Buy I started with emails back and forth with Yannick - he was able to provide us with Expeditions on sale. Once we arrived at the dealership Yannick was I started with emails back and forth with Yannick - he was able to provide us with Expeditions on sale. Once we arrived at the dealership Yannick was busy with another customer so he turned us over to Matthew Steedly - he was very nice and friendly and was able to answer all our questions. We wanted to see the white expedition at another dealer and he able to get the car for us and bring it over to the Sterling Ford location. After seeing the white expedition we really wanted it and after a bit of haggling we were able to purchase the car. Matthew took good care of us and was also patient. We also had a great experience with Rick in the finance department. All in all we have always brought our vehicles through Sterling Ford due to the great customer service. More
Extraordinary Customer Service I purchased an Explorer Sport from Alex and it was a fabulous experience. His customer service was exceptional and his product knowledge was very impr I purchased an Explorer Sport from Alex and it was a fabulous experience. His customer service was exceptional and his product knowledge was very impressive. I would definitely recommend Alex for all of your car buying needs. More
Steve Arnold, my HERO!!! Steve was very friendly and professional. He made car purchase so easy and simple to me. My wife and i went home with a great deal. Thank you Steve, Steve was very friendly and professional. He made car purchase so easy and simple to me. My wife and i went home with a great deal. Thank you Steve, you are the man. I will send referrals your way!! More
Jason is the man Believe it or not, Jason made the car buying experience pleasurable. His overall knowledge, and attitude towards the process was refreshing and comfor Believe it or not, Jason made the car buying experience pleasurable. His overall knowledge, and attitude towards the process was refreshing and comforting. He even said it while we were making small talk, "you can buy a Ford anywhere but people want to buy a car from someone they like"....I would 100% buy another car from Jason. More
KOONS Sterling GREAT experience! I just want to say that I don't ever look forward to buying a car. It's a long exhausting experience at times. Well not the case at KOONS Ford in Ster I just want to say that I don't ever look forward to buying a car. It's a long exhausting experience at times. Well not the case at KOONS Ford in Sterling! I showed up late in the day (1 hour from close) and was greeted by Steve Arnold (salesman) with a big smile and a welcoming disposition! He treated me as though they had just opened. He assisted me in finding the F-150 Lariat that I was looking for and made the process beyond painless. After he squared me away with all of the details, he grabbed the keys and let me take it for a spin. By the time I came back I knew that this was the truck for me. He had all of the paperwork ready and had me out the door with my brand new truck about an hour later. I am beyond grateful for his time and willingness to stay past closing to make sure that I was happy. Thank you so much KOONS Ford and a special thanks to Steve Arnold for his time and hospitality! More
Absolute Pleasure With Stephen, he creates a friendship with you instead of making you feel like a buying customer. We travelled 100 miles for the best price and becaus With Stephen, he creates a friendship with you instead of making you feel like a buying customer. We travelled 100 miles for the best price and because of Stephen, we make the same trip twice a year for service! More
Jason Robles. One word. AMAZING!!! Jason has hands down been the best salesman I have encountered in my 20+ years of purchasing cars. He is honest, kind, funny & just an all-around grea Jason has hands down been the best salesman I have encountered in my 20+ years of purchasing cars. He is honest, kind, funny & just an all-around great person. He is there to ensure you get what you want and that you get the best deal possible. I am EXTREMELY happy that I took the 45 minute drive to Noons! More
Above and Beyond... Yannick Ernsting was amazing to work with. When the car I wanted was sold, he did some research and found out another identical one was already on its Yannick Ernsting was amazing to work with. When the car I wanted was sold, he did some research and found out another identical one was already on its way to the dealership - he did all that before he returned my call. Because of his quick action, we had all the paperwork done and I had a deposit on the car before it was even delivered to the dealership. This was definitely the easiest and best experience I have had purchasing a new car. I would absolutely recommend Yannick and Koon's Ford to anyone! More
Great experience buying from Koons Sterling Ford Wiston Arostegui was very helpful and patient with me as I searched for the car I wanted. He worked with me and showed me several cars, never pressuri Wiston Arostegui was very helpful and patient with me as I searched for the car I wanted. He worked with me and showed me several cars, never pressuring me. He was friendly and professional through the whole experience, and has offered his assistance with any future questions I have regarding my new Expedition. I highly recommend him! More
Outstanding service from Koons Ford I saw a 2017 Ford Mustang on the Cars.com website, that was advertised by Koons Ford. I called the dealership and received all the information I neede I saw a 2017 Ford Mustang on the Cars.com website, that was advertised by Koons Ford. I called the dealership and received all the information I needed from Jason Robles the salesman who answered my call. I made an appointment to test drive the car and during the process I was given professional and courteous service. On the day I arrived for the test drive the vehicle was washed and waiting for me to view and test drive. I am also a servicemember and Jason made sure I received all applicable rebates and discounts. The buying process was very smooth and hassle-free. They are a top notch team! More