Koons Sterling Ford

Best experience Yannick was very informative and knew the product very well. He was there every step of the way. From the beginning to the end, he answered any questi Yannick was very informative and knew the product very well. He was there every step of the way. From the beginning to the end, he answered any question i had. As well as setting up my phone with the car's bluetooth. It was little things like that, that will bring me back for my next car. Thank you Yannick. More

Great experience Great customer service! They went the extra mile for me here. I don't know much about cars or buying vehicles and I felt a little overwhelmed through Great customer service! They went the extra mile for me here. I don't know much about cars or buying vehicles and I felt a little overwhelmed through the process. From the moment I drove on the lot to after my purchase everyone was kind and courteous to me. Highly recommend! More

Great service as usal The service team always out performs and does a tremendous job. I always feel like they are focused and organized and pay attention to detail. Thank The service team always out performs and does a tremendous job. I always feel like they are focused and organized and pay attention to detail. Thank you for all of your efforts! More

Very Happy Buyer! Mr. Stephen Arnold is Fantastic! I went to him and told him everything i was looking if for my new purchase so he said let me see what i can find you, Mr. Stephen Arnold is Fantastic! I went to him and told him everything i was looking if for my new purchase so he said let me see what i can find you, and then came back and showed me this beautiful 2014 Ford Escape which had everything i was looking for! I love the car so far, it drives beautifully and everything about it is great. I probably would of never looked at the Escape if it wasn't for Mr. Arnold. He was tremendous help and i recommend him 100%. Thanks a lot Koons! More

smooth,easy buying process i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thr i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thru the whole process without any pressure and found the car i asked him to look for even if the car was at another location. steve took care of everything including removing my county sticker! this was by far my best buying experience for a car in my life! More

Happy buyer from RVA I would definitely buy from this dealership again. We felt that the process was transparent and honest, The price was best within 200 miles or our R I would definitely buy from this dealership again. We felt that the process was transparent and honest, The price was best within 200 miles or our Richmond, VA home and worth the trip. More

Super easy buying experience at Koons Sterling Ford Went in with minimum expectations to upgrade from my 2014 Ford Fusion to a 2017 Ford Fusion. Steve Arnold met me at the door and we were off and runn Went in with minimum expectations to upgrade from my 2014 Ford Fusion to a 2017 Ford Fusion. Steve Arnold met me at the door and we were off and running. He told me they would make it work even when I doubted the process. He was ultimately correct and I'm writing this as my brand new vehicle sits outside my place. Overall great experience. No pressure tactics. No headaches. Just the desire to work with me and my budget and get it done. Would very much recommend Steve and the guys at Koons Sterling Ford. More

Expedition EL Buy I started with emails back and forth with Yannick - he was able to provide us with Expeditions on sale. Once we arrived at the dealership Yannick was I started with emails back and forth with Yannick - he was able to provide us with Expeditions on sale. Once we arrived at the dealership Yannick was busy with another customer so he turned us over to Matthew Steedly - he was very nice and friendly and was able to answer all our questions. We wanted to see the white expedition at another dealer and he able to get the car for us and bring it over to the Sterling Ford location. After seeing the white expedition we really wanted it and after a bit of haggling we were able to purchase the car. Matthew took good care of us and was also patient. We also had a great experience with Rick in the finance department. All in all we have always brought our vehicles through Sterling Ford due to the great customer service. More

Awesome Experience I typically do not enjoy the car purchasing experience, but my experience purchasing my new Explorer at Koons was very different. There was no haggli I typically do not enjoy the car purchasing experience, but my experience purchasing my new Explorer at Koons was very different. There was no haggling over each individual vehicle. They provided their best "out the door" price and my husband and I felt it was a very good deal based on our experience at another Ford dealership. We contacted Jason before heading in, and he had the vehicle we were interested in being washed up for us before we even got there. Steve was a pleasure to work with and was very efficient. Once we got back to financing, Mike was willing to play with the numbers for us for several scenarios which helped us make sure we were comfortable with our monthly payment. This is our 2nd purchase at Koons, and both time haves been wonderful. We will be sure to go back to Koons with any future purchases. More

Jason is the man Believe it or not, Jason made the car buying experience pleasurable. His overall knowledge, and attitude towards the process was refreshing and comfor Believe it or not, Jason made the car buying experience pleasurable. His overall knowledge, and attitude towards the process was refreshing and comforting. He even said it while we were making small talk, "you can buy a Ford anywhere but people want to buy a car from someone they like"....I would 100% buy another car from Jason. More