Koons Sterling Ford

Best car buying experience I've had Yannick provided me with the highest level of customer service, going out of his way to get me the answers to my questions and assure that I was happy Yannick provided me with the highest level of customer service, going out of his way to get me the answers to my questions and assure that I was happy and satisfied with my choice in vehicle. Working with Yannick and koons Ford provided the best car buying experience I have had to date. I would highly recommend you work with him for your next new/used car purchased, as I will be doing just that. More

Excellent Car Buying Experience I would like to thank Koons Sterling Ford for a great overall car buying experience. The person that really made this what it was is Alex Assefa. I ha I would like to thank Koons Sterling Ford for a great overall car buying experience. The person that really made this what it was is Alex Assefa. I had been searching my local dealerships for a Focus RS, but none were available. I happen to hop on AutoTrader and found one at the Koons Sterling Ford dealership. I chatted with Alex, naturally checked them out on Google - 422 Google Reviews with an average rating of 4.6 out of 5! - and immediately liked his style and gave him a call. Alex is a non hi-pressure salesman for one. He's extremely polite, straight forward, calm and professional. Throughout the car buying service I was surprised by his thoughtfulness and level of - very helpful - communication. As an example: The Focus RS that I was purchasing came with the optional winter tire/wheel package. Alex was on top of his game. Among constant communication (actually over the phone and not just texting), Alex called me to notify that the wheels and tires are all fine. But that they are packaged individually and currently on a pallet. Alex wanted to let me know planning wise, but above this, when I told him I did not readily have a way to transport all of them at once, he took his time to gather options and present those options to me. I'm not saying this will always happen, but I decided to have the wheels shipped as this was Christmas Eve and I was on my way to visit family. I was not wanting to travel back and forth since I was not going to rent a truck or anything - again, non of this has to deal with them. When you buy a car, you need to be aware of what that entails. For this car, it included additional wheels and tires. However, instead of shipping them regularly, Alex arranged to have one of their own drivers personally deliver them to me about 1.5hrs away. While I had been more than happy to pay for shipping, I was not expecting hand delivered service from the dealership. I had paid to have the wheels and tires mounted and balanced. Therefore they were not in boxes. Alex noted to me that he much proffered to have them delivered this way so that the wheels would arrive in good condition no matter what. Needless to say, Alex was still on top of his game after the sale. I was out of town, he called to give me a heads up and notify me that the driver would be delivering the wheels the next day. Alex then coordinated communication between myself and the driver initially until the driver was on his way and called me directly. Very polite and all was taken care of. The reason I want to note this story and Alex specifically, is the kind of forethought, his overall attitude, and his customer service (both at the dealership and on the phone) are just not something you see these days. I've worked in high end customer service - and I am leaving out all the little things he did or specifically didn't do to make sure I was good with everything that was happening. My girlfriend came with me and it was by far the complete opposite buying experience than what I expected. Alex deserves 100% of the credit for this. More

Purchasing New Vehicle My review is based on the timely sevice, the salesman, and the finance department. I, arrived on black Friday and looked at a specific vehicle, test My review is based on the timely sevice, the salesman, and the finance department. I, arrived on black Friday and looked at a specific vehicle, test drove it, completed my trade-in value, negotiated the price, and received the financing I was looking for. The vehicle was at another location and they brought the vehicle to the loaction. Also, I've been in contact with my salesperson since the sale. Everyone is professional, and willing to help get the vehicle your looking for! More

GreatnSercice The service department was very professional. Waiting room was clean and a good place to hang out while waiting for my car. Friendly people. Good chai The service department was very professional. Waiting room was clean and a good place to hang out while waiting for my car. Friendly people. Good chairs. More

Excellant experience. Very pleasant experience dealing with Greg Williams at Koon's Sterling Ford. Very straight forward, he gave me exactly the pricing information I asked Very pleasant experience dealing with Greg Williams at Koon's Sterling Ford. Very straight forward, he gave me exactly the pricing information I asked for with out any nonsense. He is very knowledgeable about the vehicle I wanted to purchase and was able to answer any questions I had about the electronic technology on my new truck. Koons Ford gave me a very good trade in on my vehicle and I would not hesitate to recommend Koons Ford and Greg Williams to anyone thinking about purchasing a new vehicle. I also would not hesitate to come back to Koons for any future purchase. Many thanks, Dennis P. More

Always a pleasure working with Steve! Purchased our 3rd vehicle with Steve. He goes above and beyond to find what you are looking for and with anything else you need. Always a pleasure t Purchased our 3rd vehicle with Steve. He goes above and beyond to find what you are looking for and with anything else you need. Always a pleasure to work with and we will definitely go to him again for our next vehicle. More

quick service and helpful stuff Koons Sterling Ford offers good service and affordable car care, the service is quick and thorough. I would recommend it to others who loves Ford car Koons Sterling Ford offers good service and affordable car care, the service is quick and thorough. I would recommend it to others who loves Ford car and who loves sincere service. More

WOW! Outstanding Dealership / Excellent Staff WOW! Koons Sterling Ford - Absolutely hands down one of the best dealership in Northern Virginia - Sales, Parts & Service department are fantastic! WOW! Koons Sterling Ford - Absolutely hands down one of the best dealership in Northern Virginia - Sales, Parts & Service department are fantastic! I purchased a new 2016 Ford Edge Sport back in June from "Koons Sterling Ford". Recently, I had to have it serviced for engine issues and needless to say the entire staff at "Koons Sterling Ford" far exceeded my expectations. Bottom line: I would highly recommend these guys without hesitation to anyone and everyone thinking of purchasing (and/or) servicing a vehicle. The entire staff at "Koons Sterling Ford" are extremely knowledgeable, courteous and experienced at providing excellent customer service and I couldn't be more satisfied! Sales Representative: Brad Phillips - Best sales experience ever! Brad was straightforward, courteous and didn't play any games during the negotiating process. Parts Manager: Ken Krohn - Extremely knowledgeable! Ken go's the extra mile for his customers and he makes the process quick and painless. Service Advisor: Joey Stickman - A true professional and he's extremely accommodating! Joey is proactive when it comes to getting the work done correctly and on time. Customer Relations Manager: John Bolling - Provided excellent customer service! John is always looking out for the customer and he when straight to a Ford representative on my behalf to make things right! Koons Sterling Ford 46869 Harry Byrd Hwy Sterling, VA 20164 Sales: (703) 430-7700 Service: (703) 444-5750 Parts: (703) 430-3673 More

so far so good I was shopping for Ford in VA/MD because our local dealers from Western PA for whatever reason are not able to provide comparable discounts off sticke I was shopping for Ford in VA/MD because our local dealers from Western PA for whatever reason are not able to provide comparable discounts off sticker prices in addition to nationwide discounts that Ford itself has everywhere (not sure what is the reason for that - the same goes for VW cars by the way, but not for Subarus or Mazdas it seems). I contacted a number of dealers asking for quotes, etc the day after Thxgiving (on Friday) - Jason Robles though was the only one who was able to complete the full cycle of communications/answer my questions/etc __within one day__ (on Friday itself)- the rest were either too busy or too slow or too lazy or whatever __and__ Koons were giving a decent (vs others) knockoff from the sticker price (plus they have a very good selections of models, 2017 Escape SE 4WD 2.0L EcoBoost, including the one I was OK to buy color-wise)... so I drove on Saturday (the next day) and got the car there... the only thing pending is (as I am from Western PA and never purchased out of state) is to get PA title/registration/plates - will see how that last thing goes within next ~30 days or so ... More