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Koons Sterling Ford
Sterling, VA
721 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 721 reviews
October 26, 2015
Really happy with experience & salesman, Yannick Ernsting I was looking for something with better gas mileage and decided last week to trade my '11 Ford Escape in for a '15 Ford Focus. Before deciding on Koo I was looking for something with better gas mileage and decided last week to trade my '11 Ford Escape in for a '15 Ford Focus. Before deciding on Koons, we had called a few other Ford dealerships to see what kind of offers they had. Long story short, Yannick was the last sales rep we got in touch with via phone - he was knowledgeable about the vehicle I was interested in and he was very upfront about his ability to get me in the vehicle I wanted, at the price I wanted to pay - we decided we were most comfortable going to Koons after speaking with Yannick. The next day at the dealership I met Yannick (who came in on his day off to accommodate my schedule) and test drove the Focus. We spent the next few hours coming to an agreement on the value of my trade in and price of the new vehicle. When all was said and done, Yannick and his sales manager were able to get me into the vehicle at my desired monthly payment. The entire process was a stark contrast to my previous experiences with car dealers. Yannick never pressured me and I felt he genuinely cared about me leaving the lot feeling good about my purchase and the price I paid. I will recommend him to all of my family, friends, and colleagues in the local area. I wanted to give one final plug to Mike Palmer in the finance department, such a stand up guy - he closed the deal at the end of the night, really appreciated working with him too. Writing a solid review for a car dealer wasn't something I thought I'd ever do, but Yannick really impressed. I'll definitely be back to Koons, and/or wherever Yannick is selling cars in the future. Ask for him at Koons! More
by ysayres
Employees Worked With
Michael Palmer, Yannick Ernsting
October 19, 2015
Jason was great! Ordered a 2016 car through Jason and recently received my order. Jason did a great job of keeping me informed through the entire process and any quest Ordered a 2016 car through Jason and recently received my order. Jason did a great job of keeping me informed through the entire process and any questions I had were promptly answered. Jason made the process very easy and he was very easy going. There were no games to be played and everything was extremely straighforward. I would highly recommend Jason and Koons Sterling for all Ford purchases! More
by Korey
Employees Worked With
Jason Robles
October 16, 2015
Pleasant car buying experience. Very friendly and not a pushy salesman. Made my purchase decision easy and not stressful. I am recommending this dealership to a co-worker. I will def Very friendly and not a pushy salesman. Made my purchase decision easy and not stressful. I am recommending this dealership to a co-worker. I will definitely look here first for my next Ford purchase. More
by matts
Employees Worked With
Jason Robles
October 16, 2015
First New Car! The sales department was fantastic all around. They were patient and seemed to really care about what I was looking for and my needs. Jon, Glen and Da The sales department was fantastic all around. They were patient and seemed to really care about what I was looking for and my needs. Jon, Glen and Danny will always be family now! More
by mommaswish
Employees Worked With
Danny Islam, Glen Goettlich, Jon Walker
October 15, 2015
Great Experience! Steve was very helpful and made our car purchase a great experience. And he fought for us on our trade-in, even eventually getting us $100 more than Steve was very helpful and made our car purchase a great experience. And he fought for us on our trade-in, even eventually getting us $100 more than agreed upon. Overall a good buying experience. We've been using this location for 3 years for service, and this is our second car purchase. Overall we've been pleased with this location and will continue to give them our business. More
by Luvmymustang
Employees Worked With
Steve Arnold
October 02, 2015
Great Service Jason Robles was very helpful in assisting me with buying my new 2016 Ford Mustang. Everything thing went smoothly and you was awesome with helping me Jason Robles was very helpful in assisting me with buying my new 2016 Ford Mustang. Everything thing went smoothly and you was awesome with helping me step by step. More
by Nica2010
Employees Worked With
Jason Robles
September 30, 2015
Amazing experience Best costumer service ever, Michael Brownlee helped my dad and I to get a car. Definitely had the best customer service experience ever, he helped us Best costumer service ever, Michael Brownlee helped my dad and I to get a car. Definitely had the best customer service experience ever, he helped us a lot to achieve what we wanted to. Looking toward to in a year or less come back to Michael for another car, I know I'll be in good hands, 5 stars to all the sales people working at Sterling koons. They are all very helpful. More
by Ford123
Employees Worked With
Michael Brownlee
September 19, 2015
I love my Ford Escape Moving from Minnesota to Virginia with no car could have been a traumatic experience, but then we met Jason Robles at Koons Sterling Ford. I was nerv Moving from Minnesota to Virginia with no car could have been a traumatic experience, but then we met Jason Robles at Koons Sterling Ford. I was nervous about taking the Escape out for a test drive as I was not used to driving in this area yet, and I've never had an SUV before, but Jason had me laughing throughout the whole test drive. In fact he had us laughing throughout the entire process of leasing the Escape. He was very knowledgeable about the Escape and life in Virginia in general. This was also the first time I've ever purchased a car before and he made it a breeze. I'd go back to Koons Sterling Ford and work with Jason a million times over! More
by Hderner
Employees Worked With
Anthony Southern, Jason Robles
September 16, 2015
2015 Ford F150 XLT Jason was extremely helpful with the selection of the options that I wanted with a 2015 F150, finding a truck that has all of the options and providin Jason was extremely helpful with the selection of the options that I wanted with a 2015 F150, finding a truck that has all of the options and providing pricing to me. His communication via email and cellphone was outstanding, including some calls on his scheduled day off. The price of the truck was more competitive than other dealers which completed the outstanding experience at Koons Sterling Ford. Financial discussions were quick and to the point with several options presented. Delivery of the truck was on time and exactly as ordered and promised. I definitely would go back to Jason and Koons Sterling Ford in the future. Thank You Jason. Al M More
by Al M 9-16-2015
Employees Worked With
Ricky Rivera, Jason Robles
September 05, 2015
AWESOME experience !!! I will definitely highly recommend Jason's services to anyone that is on the market for a car. Jason was great from the first phone call all the w !!! I will definitely highly recommend Jason's services to anyone that is on the market for a car. Jason was great from the first phone call all the way until we left the dealership with our new car. It was the easiest car purchase I've ever made stress free. Working with Jason was like working with a friend. He was honest, very knowledgeable and a pleasure to work with. It is a shame that we don’t have many sales persons in the car sale business like him. More
by Hayden
Employees Worked With
Jason Robles
