Koons Sterling Ford

Bait and Switch. Click on their online listings and you will see how they raise the price on a used car and then won't honor the original agreed upon pricing. The sa Click on their online listings and you will see how they raise the price on a used car and then won't honor the original agreed upon pricing. The salesman was surprised that I was able to notice the trend of increased pricing. "Oh you saw that and have been following?" It's like dealing with one of those dealerships in NY/NJ. These are the sales tactic that give care sales a horrible reputation. Buyer Beware on Koons Sterling Ford and JC Schied. I'm reporting these deceptive sales tactics to WANADA. This post has been edited and changed from 1 start to 4 stars. Thanks again Koons Ford Sterling for coming thru. More

While my husband and I were visiting our son in Virginia from Buffalo, we experienced an issue with our Ford F 150. We thought we would be out of luck as it was late on a Saturday morning. With the help of from Buffalo, we experienced an issue with our Ford F 150. We thought we would be out of luck as it was late on a Saturday morning. With the help of Heidi in customer service, we were able to connect with Endzo. He was very honest and friendly, and we felt like we were valued customers even though we had just met. He even arranged for their shuttle to take us back to our son's apartment while the truck was being serviced. He was able to get our vehicle serviced and returned to us the same day! They did all of this for people who live six hours away. Koons went over and above our expectations. I would highly recommend Koons, especially Heidi and Endzo. More

Gave me a little run around negotiating at first, but eventually came around with a very solid deal. Hamza Iman did a good job. eventually came around with a very solid deal. Hamza Iman did a good job. More

I enjoyed my time with Koons Sterling Ford, I called the office, and the staff was able to handle my request and started paperwork from home to speed up the processing time spent in the office. I had an ama office, and the staff was able to handle my request and started paperwork from home to speed up the processing time spent in the office. I had an amazing experience. I would recommend anyone there. Overall, outstanding customer service. More

My first scheduled service on my 2023 Ford Explorer since purchasing the vehicle 6 months ago. Oil change, multi-point inspection and tire rotation. In and done in somewhat over an hour. Price was reasona purchasing the vehicle 6 months ago. Oil change, multi-point inspection and tire rotation. In and done in somewhat over an hour. Price was reasonable - good value for the service provided. More

Went it for service on my vehicle. Dropped off on a Friday evening. The next day, when I finally got a hold of someone, I was informed that they would not be working on the car until t Dropped off on a Friday evening. The next day, when I finally got a hold of someone, I was informed that they would not be working on the car until the Monday. I was shocked since this had not been disclosed when I made the appointment or when I had dropped off my vehicle. The associate seemed to brush off my shock and said they only do smaller work on Saturdays. Luckily the overall repair went fine but I may reconsider going to Ford in future More

Engine light on at time of purchase, they left me responsible for repairing and paying! After assuring they would take care of the issue before leaving! responsible for repairing and paying! After assuring they would take care of the issue before leaving! More

I have no problems with Koons. .. been dealing with them for many years and they have always been top notch. They have been my "go to" team for all work on my vehicles. Excellent .. been dealing with them for many years and they have always been top notch. They have been my "go to" team for all work on my vehicles. Excellent service and very polite. Will continue to use their facilities. More

Excellent service. Thanks much to Mike Daley (Advisor) and Sophia (Customer Relations Manager). Both are great to deal with and very accommodating to the customer. Pric Thanks much to Mike Daley (Advisor) and Sophia (Customer Relations Manager). Both are great to deal with and very accommodating to the customer. Price was very fair for work done. More

I have watched this vehicles price for a month it was $36500 before labor day then it shot up to 40k then 38k then last night it was listed at 34k when I inquired I was told the price is 37k ... False ad $36500 before labor day then it shot up to 40k then 38k then last night it was listed at 34k when I inquired I was told the price is 37k ... False advertising buyer beware. Any reputable retailer would have to stand by their pricing call it a mistake if you would like. I call this bad business More