Koons Sterling Ford

Excellent experience! I purchased a car, while living two months away so I was sure the process would have been a daunting one to say the least. However, I was beyond pleas I purchased a car, while living two months away so I was sure the process would have been a daunting one to say the least. However, I was beyond pleased when it was anything but. Phillip Cohrs was incredibly helpful and a pleasure to work with. He insured that everything was ready and taken care of so that my two hour trip wasn't for nothing and I www able yo leave with a car that I was in love with! If you have the chance to work with Phillip, do so! Thanks again. Carly Bender More

Worst dealership I have ever dealt with I bought a used 2006 F-150 from this dealership in August 2014. The purchase experience went well. I bought a comprehensive warranty. Then I tried I bought a used 2006 F-150 from this dealership in August 2014. The purchase experience went well. I bought a comprehensive warranty. Then I tried to take my vehicle in for repair. I brought the truck into the service department in December 2014. Aside from some difficulty scheduling the service, the experience was again okay. I believe the difficulty arose because I was also trying to schedule some repair work that the dealership had agreed to perform at the time of purchase - fixing a small rust hole. After I wasn't getting calls back to schedule my appointment, I dropped the rust hole request and just scheduled the service work. I got in right away. In the shop they determined that the 4wd actuator needed to be replaced along with something in the emergency brake assembly (which was causing the brake light to stay illuminated regardless of engagement). At this point my experience turned into the worst experience I have ever had with a dealership. EVER. They had to order the parts and said they'd call me back when the parts came in to bring the truck back in. I took the truck home. A month passed. I started calling the dealership for an update. I don't remember how many calls I made and how many different service technicians I spoke with over a several month period. Nobody ever knew what was going on with my order (they would constantly look at the record in their system but couldn't understand where the parts were, or if they'd even been properly ordered, etc.). Everyone promised to look into it and call me back. No one ever called me back, which was why I had to keep calling. I easily called in more than 8 times. Not only that, may of the people on the line were rude and blatantly indifferent to my problems. I finally went into the dealership sometime in April and spoke with a manager. They introduced me to the service manager, who said they'd take care of everything and was very polite and offered to set up a courtesy car for the entire time the truck would be in the shop. We have a third car so I decided to just drop the truck off and use my own car. I dropped the truck off sometime around the beginning of May. At this time, given the circumstances and the extra attention being paid to my truck, I requested that they fix the rusted hole. Long story short, my truck is still there. I've made a payment and a half on a truck that I haven't been able to use. After a couple weeks I called in and the service dept said that they had performed their portion of the work, but they had to pass the truck over to sales to fix the rusted hole. They said they'd talk to sales about it and expedite repair. Weeks passed. I called back again and the service technician was surprised that I didn't have my truck back yet. After more calls, the sales guy that sold me my car called me and said they were sending the truck to the body shop for repair (he was polite on the phone, and although he said he didn't quite remember agreeing to this, they were going to do it). That was last week. It's Friday and I haven't received any calls. I called the sales guy yesterday and left a message. I called service today and they said they'd look into it and call me back. I just can't believe the experience I've had, even more so since escalating it in April. You'd think that after dropping the ball so horribly for months on end, and with an irate customer coming to the dealership, they would have bent over backwards to make sure everything was done quickly without any hitches. Apparently not. I will never go back to this dealership. I may never buy a Ford again. I have had a toyota, a honda, an acura, and a lexus, and I used each dealership for service and repair work, and I never got treated this way. I would stay away from this dealership. More

Lowball on your trade! Be very careful! Went here to buy a new Ford Explorer with certified funds just needed my trade paid off and of course I took it to carmax first so I knew what it was Went here to buy a new Ford Explorer with certified funds just needed my trade paid off and of course I took it to carmax first so I knew what it was worth these classless folks tried to give me a fraction of what the car was worth but when I was in my car driving away all of a sudden they could now try to match carmax. I came into a ford dealership to buy a ford not play games or to be treated like I was not serious about purchasing and was just disrespected. Thanks to them I found a better deal on my explorer and got a fair price for my trade at Kia dealership of all places so I bought a Ford Explorer which I wanted to buy from a ford dealership but got treated better and received a better deal at Kia let that sink in koons because you lost a customer because you really didn't try to do real business and people who come to your dealership looking to buy your products should always be respected and taken seriously and you need to change how you do business. More