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Koons Sterling Ford
Sterling, VA
739 Reviews
The Koons Automotive Group has been around since 1964, and we've been providing Sterling area drivers with exceptional service and automotive assistance since that time. We're proud to provide drivers with a modern, simple, convenient auto purchasing or servicing experience that puts drivers first. We want to help you get on the road and on with your life. We're ready to meet you in the middle and speak your language. If you're looking for a dealership that you can rely on, then you needn't look any further than Koons Sterling Ford.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 739 reviews
June 19, 2015
Worst dealership I have ever dealt with I bought a used 2006 F-150 from this dealership in August 2014. The purchase experience went well. I bought a comprehensive warranty. Then I tried I bought a used 2006 F-150 from this dealership in August 2014. The purchase experience went well. I bought a comprehensive warranty. Then I tried to take my vehicle in for repair. I brought the truck into the service department in December 2014. Aside from some difficulty scheduling the service, the experience was again okay. I believe the difficulty arose because I was also trying to schedule some repair work that the dealership had agreed to perform at the time of purchase - fixing a small rust hole. After I wasn't getting calls back to schedule my appointment, I dropped the rust hole request and just scheduled the service work. I got in right away. In the shop they determined that the 4wd actuator needed to be replaced along with something in the emergency brake assembly (which was causing the brake light to stay illuminated regardless of engagement). At this point my experience turned into the worst experience I have ever had with a dealership. EVER. They had to order the parts and said they'd call me back when the parts came in to bring the truck back in. I took the truck home. A month passed. I started calling the dealership for an update. I don't remember how many calls I made and how many different service technicians I spoke with over a several month period. Nobody ever knew what was going on with my order (they would constantly look at the record in their system but couldn't understand where the parts were, or if they'd even been properly ordered, etc.). Everyone promised to look into it and call me back. No one ever called me back, which was why I had to keep calling. I easily called in more than 8 times. Not only that, may of the people on the line were rude and blatantly indifferent to my problems. I finally went into the dealership sometime in April and spoke with a manager. They introduced me to the service manager, who said they'd take care of everything and was very polite and offered to set up a courtesy car for the entire time the truck would be in the shop. We have a third car so I decided to just drop the truck off and use my own car. I dropped the truck off sometime around the beginning of May. At this time, given the circumstances and the extra attention being paid to my truck, I requested that they fix the rusted hole. Long story short, my truck is still there. I've made a payment and a half on a truck that I haven't been able to use. After a couple weeks I called in and the service dept said that they had performed their portion of the work, but they had to pass the truck over to sales to fix the rusted hole. They said they'd talk to sales about it and expedite repair. Weeks passed. I called back again and the service technician was surprised that I didn't have my truck back yet. After more calls, the sales guy that sold me my car called me and said they were sending the truck to the body shop for repair (he was polite on the phone, and although he said he didn't quite remember agreeing to this, they were going to do it). That was last week. It's Friday and I haven't received any calls. I called the sales guy yesterday and left a message. I called service today and they said they'd look into it and call me back. I just can't believe the experience I've had, even more so since escalating it in April. You'd think that after dropping the ball so horribly for months on end, and with an irate customer coming to the dealership, they would have bent over backwards to make sure everything was done quickly without any hitches. Apparently not. I will never go back to this dealership. I may never buy a Ford again. I have had a toyota, a honda, an acura, and a lexus, and I used each dealership for service and repair work, and I never got treated this way. I would stay away from this dealership. More
by Dissatisfied Customer
Employees Worked With
June 13, 2015
Lowball on your trade! Be very careful! Went here to buy a new Ford Explorer with certified funds just needed my trade paid off and of course I took it to carmax first so I knew what it was Went here to buy a new Ford Explorer with certified funds just needed my trade paid off and of course I took it to carmax first so I knew what it was worth these classless folks tried to give me a fraction of what the car was worth but when I was in my car driving away all of a sudden they could now try to match carmax. I came into a ford dealership to buy a ford not play games or to be treated like I was not serious about purchasing and was just disrespected. Thanks to them I found a better deal on my explorer and got a fair price for my trade at Kia dealership of all places so I bought a Ford Explorer which I wanted to buy from a ford dealership but got treated better and received a better deal at Kia let that sink in koons because you lost a customer because you really didn't try to do real business and people who come to your dealership looking to buy your products should always be respected and taken seriously and you need to change how you do business. More
by CJ261975
Employees Worked With
June 08, 2015
My experience buying my car with Jason was WONDERFUL Buying a car if very difficult especially when you had no intention on purchasing one. Due to car trouble I had to purchase a car. But starting with Buying a car if very difficult especially when you had no intention on purchasing one. Due to car trouble I had to purchase a car. But starting with Chris is service she was extremely helpful and knowledgeable. Jason was extremely patience, knowledgeable and helpful with picking out a car. Anthony, in fiance was great and assisting with getting a loan. Staff was wonderful. More
by cargirl,mom123
June 06, 2015
Justin Goodnow hits one out of the park I wanted to thank Justin for his knowledge of all the cars on the lot especially the awesome 2015 Mustang. Mr. Goodnow made sure that all vehicles I I wanted to thank Justin for his knowledge of all the cars on the lot especially the awesome 2015 Mustang. Mr. Goodnow made sure that all vehicles I was interested in were made available and I was able to drive more than one Mustang until I found the one I was most interested in. His professionalism, friendly nature, attention to detail all made the purchasing experience a rewarding one. I would definitely look him up again and I would definitely recommend him to anyone looking for a new Ford. I also want to thank everyone there for helping me get the best deal. Their entire staff was pleasant and extremely friendly. More
by jime5150
Employees Worked With
Justin Goodnow
June 05, 2015
Outstanding sales Ricky Rivera was my salesman and he was very knowledgeable and friendly. He went above and beyond to get me the car I wanted. My overall experience wa Ricky Rivera was my salesman and he was very knowledgeable and friendly. He went above and beyond to get me the car I wanted. My overall experience was great. I would definitely recommend asking for Ricky and using this dealership to anyone who was shopping for a new car. Thanks Ricky! More
by rosie1atc
Employees Worked With
June 04, 2015
Outstanding experience My salesman was Ricky Piland, he happily walked through the lot with me in 90+ weather to make sure that he showed me the right models that I was inte My salesman was Ricky Piland, he happily walked through the lot with me in 90+ weather to make sure that he showed me the right models that I was interested in. Absolutely zero pressure sales, very enjoyable test drive, car briefing and purchase process. After I signed the deal he sat down with me and walked me through the safety, navigation and entertainment systems in my brand new Focus Titanium hatchback. My finance was done by Danny Islam, he was an absolute pleasure to deal with. He's a very pleasant, down to earth professional. My wife has been taking her Ford Edge to this dealership (purchased elsewhere) for maintenance for the past four years and they have always treated her like royalty, which is I why I decided to try my car purchase at this dealership first instead of going to my usual dealer. I am already looking forward to my next new car purchase at this dealership. More
by veraperezp
June 04, 2015
Great Sales Experience Last week I decided to change my car , Ford Fusion was my choice search the web and found few options went to a couple of dealers until I got to Last week I decided to change my car , Ford Fusion was my choice search the web and found few options went to a couple of dealers until I got to Koons Ford Sterling , very friendly staff , Sean became my sales person , was very professional and extremely helpful.... answer all my questions show me options with no pressure at all , I make my decision and he did the rest so easy and great experience ... even got surprise he not only speak English but 100% fluent in Spanish , Farsi and Arabic ....thanks Sean and Koons Sterling, Alberto B. More
by Alberto B.
Employees Worked With
Sean Adib
June 03, 2015
"Awesome Sales Experience" I live in AZ and looking for a F350 truck. I found a few in the area but was also looking out of state. I came across one listed at Koons Sterling For I live in AZ and looking for a F350 truck. I found a few in the area but was also looking out of state. I came across one listed at Koons Sterling Ford that looked really nice so I called to get some more info on it. I spoke to Syed Hussian and I have to say coming from a guy that has been in sales for about 25yrs now Syed was by far one of the best salesmen I have ever dealt with. He was very courteous, knowledgeable, and extremely helpful. We spent a few days ironing out the deal but every time I reached out to him he responded almost immediately. I was very pleased.. I traveled from AZ to Virginia to get this truck because of Syed and the deal he was able to make me on it. I was not disappointed when I arrived. Syed had a cab pick me up at the airport and when I arrived at the dealership there were no surprises everything was taken care of and everything went absolutely smooth. I would definitely purchase from Syed in the future! Syed you da man!!! Thanks to John Bolling in service as well for answering all of my questions about the truck.. Great Job Guys! Bruce C. AZ More
by Bruce C. AZ
June 03, 2015
Koons is the best Koons had the best price on a new mustang so I went there and Paul Walsh did the rest. He put me in the car I wanted for a great price. Much thanks. Koons had the best price on a new mustang so I went there and Paul Walsh did the rest. He put me in the car I wanted for a great price. Much thanks. More
by orioles1986
Employees Worked With
June 02, 2015
Koons Ford is great. The staff at Koons is great. I had a long day and wait for my car by my choice. I was offered a loaner but did not take one. The staff was great. Ever The staff at Koons is great. I had a long day and wait for my car by my choice. I was offered a loaner but did not take one. The staff was great. Everyone is friendly and treats you as if you were family. I have to say John and Steve are two great men. The next day my husband and I were back to purchase a new car. We both thought it would never happen but the Koons Ford team made it happen for us. Thank you everyone. Steve Arnold was the best. He has a very caring attitude and is not in it just for selling a car for his commission he is there for the person. I can't say enough good things about him. John Bolling is also a wonderful person. He treated me as if I was a family member at his house for a visit. He kept me informed about everything that was happening with my car. Such a great and caring man. More
by jus10girl
