Koons Sterling Ford

Bought Ford Escape Titanium with Joey Ruleas Went to just test drive Ford Escape but ended up buying the SUV on the same day. A great car buying experience with Joey. He was super friendly, infor Went to just test drive Ford Escape but ended up buying the SUV on the same day. A great car buying experience with Joey. He was super friendly, informative and went out of his way to give us the best deal possible. Also thanks to Danny, and Brian. Overall great bunch of people working over there. Would definitely recommend Koons Sterling! More

We purchased a 2015 Ford Explorer Limited from Pat Sullivan This was our second buying experience with Sterling Ford. We purchased a new 2005 Ford Freestar from them ten years ago. I bought a 2012 Ford Escape f This was our second buying experience with Sterling Ford. We purchased a new 2005 Ford Freestar from them ten years ago. I bought a 2012 Ford Escape from another Koons Ford dealership and didn't have a great experience but these guys have always been great to us. They are quite far from our home in Fairfax but they have treated us better over the last 16 years than any other Ford dealership in the area. We've tried them all and prefer the drive out to Sterling to deal with these folks. We plan to take our service business to them from now on as well, despite the long drive. This time Pat Sullivan was the man who took care of us. He was great, to the point that we don't want to purchase a car from anyone else but him in the future. He cared more about what we wanted and needed than he did about closing the deal. We felt completely comfortable with him. I hope he sticks around. We have plans to buy another Ford within the next 12 months (I would have purchased two this month but my wife still loves that 2005 Freestar and wasn't ready to give it up.) We strongly recommend Pat and the folks at Sterling Ford over any Ford dealership within 50 miles. More

Great Car Buying Experience w/ Steve Arnold at Koons Ford We bought a new Ford Explorer Limited last weekend. We test drove a bunch of different vehicles in this class and the Explorer beat them all. We sea We bought a new Ford Explorer Limited last weekend. We test drove a bunch of different vehicles in this class and the Explorer beat them all. We searched inventory at Koons online and found the one we wanted. I set up an appointment with Steve Arnold and he had the car warmed up and ready when we got there. It took a while to decide, but Steve worked with us on price and we never felt that typical "Car Dealership pressure". If you are in the market for a new car you need to go to Koons in Sterling and ask for Steve Arnold, you will not be disappointed. They have a great inventory and the staff is friendly and accommodating. More

the WORST customer service!! I had to have my car towed to the dealership in order for them to diagnose what the issue was. I had it dropped off on a Friday and had to call twice I had to have my car towed to the dealership in order for them to diagnose what the issue was. I had it dropped off on a Friday and had to call twice that day to get an answer as to what the diagnosis was. I was told they had no idea and would get back to me on Monday. I called 2 times on Monday to try and get an answer with no response. I called 2 more times on Tuesday and finally got in touch with a service manager who told me he would have to call me back. My rep called me back and gave me some BS about what she didn't call me the day before. She informed me my car would be ready to pick up the following day, Wednesday. Wednesday I called 3 times to find out the status. I was put on hold twice with no response by anyone. I was told my rep wasn't at her desk. I was told to continue to hold. The woman who answered the phone told me she couldn't get up from her desk to go find someone and tried to transfer me to my sales advisor who again didn't pick up the phone. Seriously the worst service I have ever experienced! I will never take my vehicle to this dealership again. I will also never buy a Ford again because this is the third time I've had to take it in for a major malfunction that the dealership has kept my car for a week. More

Excellent Service, Great Experience Buying a New Car Went in looking for a brand new Mustang, Joey helped me out. We went through options on the car because I was unsure about the color and options. He h Went in looking for a brand new Mustang, Joey helped me out. We went through options on the car because I was unsure about the color and options. He helped me find the exact car I wanted, and was very understanding. I was at no moment pressured or lost which I like. Joey fought for a good price and we settled on 3rd visit back after doing some finance. Overall great experience for any car buyer. Would definitely recommend! More

Best place to buy your new Ford!! I had a great experience on Sunday November 9th 2014. Everyone was very friendly and courteous, especially my Sales guy Steve. They worked with me on I had a great experience on Sunday November 9th 2014. Everyone was very friendly and courteous, especially my Sales guy Steve. They worked with me on my Trade in and got me in an awesome new 2015 Ford Mustang GT. My finance guy got us a good rate and got me a great deal on extended warranty, maintenance, gap etc. I would recommend this dealership to anyone looking for a great car at a fair price. Great selection too. More

Great experience! When my husband bought his car (at another location) we spent hours and hours at the dealership and it was overall an unpleasant experience. When I w When my husband bought his car (at another location) we spent hours and hours at the dealership and it was overall an unpleasant experience. When I went to Joey, I was walking in expecting a stressful situation. It was far from it! Joey made the experience enjoyable and incredibly easy. He really listened to what I needed and especially to what I could afford. This was my first time buying a new car and he was more than patient with me. I definitely recommend him and this dealership; Joey and Adrian make a great team. More

Just like Cheers....everyone knows your name The dealership, Steve Arnold and Brian D’Amico, make you feel comfortable and at home on every visit, I even stop by at times just to chat. This level The dealership, Steve Arnold and Brian D’Amico, make you feel comfortable and at home on every visit, I even stop by at times just to chat. This level of attention does not stop at the sale, it follows through to service and any post sales questions. Go see for yourself, tell them Fred sent you. More

Best Experience at a Dealership Ever Worked with TJ Wilson for three days trying to get a 2015 Mustang. He was extremely cooperative, patient, and helpful all three days. Best salesman A Worked with TJ Wilson for three days trying to get a 2015 Mustang. He was extremely cooperative, patient, and helpful all three days. Best salesman AND best dealership ever! TJ and the guys we worked with there made our experience very pleasant. Fast, easy, smooth transaction! Drove out with a brand new Mustang for a great price and a pleasant experience. Thank you! More