Koons Sterling Ford

Best customer service, ever What can I tell and where can I start? This is going to be more a review of the person than review of the dealership. It can be funny or it can be What can I tell and where can I start? This is going to be more a review of the person than review of the dealership. It can be funny or it can be serious depending on how you want to look at it. But at this point if I’ll ever get rich enough or will have my car totaled, I know that I am going to Philip Kohrs for the next car, wherever he is going to be working; unless he’ll become a scuba diving instructor. If I could give him a medal for being the best salesman of the year, I would. I can’t even name him a salesman for that matter. On the serious note, I was not a piece of cake as a customer and I know it. I am an ingrown lover of the Volvos and addict of my ex Ford Excursion; and the mighty Excursion was a vehicle I had to downsize from. Name it a dilemma. I loved my truck, I’ve spent 4 years driving men nuts in it. Imagine a woman dressed professionally and wearing high heels coming out of one… I’ve driven 3000 miles across the country in my Old Faithful in 3.5 days and it never complained. Did I want to give up on it? Oh no… When I stopped at the dealership, 3 men eyed me with a respect and said something like: “Wow, it’s so cool”. Maybe it was addressed to my legs… And here I am getting desperate, going from dealer to dealer and not wanting to give up on my Monstrosity (it was a loving name for the truck in my family). I've seen obnoxiousness, rolled eyes, sales people trying to make on me more money than their vehicles were worth. Nobody did it better and smoother than Philip have done, - he transitioned me over with no pains. I practically bought Ford Focus from Koontz and since they had their finance department busy that day, they let me drive it next day to my work. I practically cried because it did not suit my needs and it was too small for a long legged girl… I came out of it with my back soaring and my legs cramping. Philip said: “It’s okay. I want you to be happy and get a vehicle you’ll love”, and I admired him for that. He was a sales person out of the box, new generation, one who gets business, but doesn’t press you into anything… 2 Corollas and a week later and bunch of different printouts in my hands, I still was lost, but I wanted to give him my business for being so patient with me. I knew that I was a pain of the butt customer, who doesn’t want that or doesn’t like this. I wanted 4 wheel drive, no black, I wanted leather, and I wanted it to be small enough and not overly big, budget friendly, etc. At the same time I wanted it to be roomy enough to accommodate 2 kids, me and my mother and don’t kill me with a cost of fuel during commute. Ok, I was married for 9 years to a guy who worked in car dealership, so I always had a bargain. Thanks to Philip I own now a sleek Hyundai Sonata GLS. Do laugh please, because it has nothing to do with my requirements other than fuel consumption. It is even dark blue, close to a black color. I would send all my business to Philip at any given time without even thinking twice, because he was knowledgeable, accommodating, thoughtful, polite, tolerable (I have 2 kids 3.5 and 6 years old), and he did not try to sell me anything on the top. He just was telling about benefits of this and of that, and it never was pressing, but it always was about me, his customer. He looks into your eyes when you talk to him, which acknowledges that he is listening and paying attention. To every apology of mine of being pest of the customer, he said that he cared about me being happy and finding the best car to suit my needs. Even when I was rear ended in my new Hyundai less than 20 days after owning it, he provided me advice, help and reassurance. The Koontz Sterling dealership has only one downside. It has a limited inventory when it comes to the used car choices, but it is only due to their location and size, and has nothing to do with Philip. By the way, every time I pulled into their parking lot or walked in the dealership (and it was about 6 times), everybody would try to attend my needs and try to find Philip for me. They are always smiling and always ready to assist you, even in the cold days they are outside or coming to you as soon as they see you. I’ve spent about 25 min in the cold at one dealership at Tyson’s Corner before somebody showed up. They looked at the windows at me, but stood inside. Way to go Philip, thank you for the outstanding customer service and being extremely personable! More

Great experience!!! Very helpful and courteous bunch. Gave me a good deal on my trade and worked with the financing to get me the best possible deal out there. Steve and Very helpful and courteous bunch. Gave me a good deal on my trade and worked with the financing to get me the best possible deal out there. Steve and Brian were very helpful throughout the entire process. Thank you guys!! More

Fantastic Service As soon as I walked up to the entrance I was greeted by warm and friendly employees. No quick sales pitches, no lines, just a "hello" and "how may I h As soon as I walked up to the entrance I was greeted by warm and friendly employees. No quick sales pitches, no lines, just a "hello" and "how may I help you?". I told them I had an appointment with Shane Sonner and they took me to his desk where I waited only a few minutes before he came right over. He greeted my friend and I warmly and prepared for action. Going off of my very limited description of the Ford Fusion Hybrid I was looking for, he had a lineup of a couple of cars however he had one that he was particularly excited to show. At first I was unsure. The color wasn't exactly what I really go for but I was open and to be honest, the color in the sun is one of a kind. Within ten minutes we were out on the road, just me and the person I took with me while my trade was being assessed. Drove back and I knew that the car was right for me. After asking him an array of questions we were set to start talking about pricing. I was set on not walking out with a car. However, the customer service we were given by Shane, Jon, and Earl was beyond anything I was expecting. They met my price; a price I set for myself to act on it now. They met every request I made of them and in the end they earned my business. Its not often you can honestly say you were wowed but I was. I didn't feel like I was part of a sales pitch or hustled into buying a car. I made a demand for them to meet and they met it. What else could I do but buy the car. I will be going back in the future and I will praise their service for years to come. More

Buying a car through the internet I was looking to purchase a new 2014 ford mustang gt/cs. I live in south jersey and was working with a couple of local dealers. I got a couple of dece I was looking to purchase a new 2014 ford mustang gt/cs. I live in south jersey and was working with a couple of local dealers. I got a couple of decent prices online from them and was about to purchase the car. Before I did I did an internet search and up popped Koon's Sterling. Looking at there website and seeing their prices were over 1000.00 less then my local dealer I was intrigued. A chat window popped up and Mike Palmer was the salesman. He was very staight forward with me about price and any fees. He gave me an out the door price immediately. This is something most other dealers won't do online. I told him it sounds good and I will let him know what i decide. I gave my local dealer a chance to match or come close to his price so I didn't need to make a 3 hour drive to virginia. I never heard back from my local dealers, so I knew right there I got a great deal. I emailed Mike and told him which car I wanted. Turns out the car had not arrived yet. He mailed me all the paperwork. I signed them and mailed them back. He called when the car came in. I thought about just having the car shipped to me but I didnt want to wait an extra couple of days. My daughter drove me down I handed over the check and got the keys. Mike went over all the features on the car and synced my phone to the car. The drive was well worth it and Mike Palmer was great. Mike Palmer and Koon's Sterling will be first on my list when I am in the market for another car. One Satisfied Customer, Gary S. Cinnaminson, NJ More

easiest experience to buy a new car I live in New jersey and don't have the best credit. I applied to get an auto loan at a ford dealer in new jersey, I did get approved for the loan but I live in New jersey and don't have the best credit. I applied to get an auto loan at a ford dealer in new jersey, I did get approved for the loan but the apr was high. I did some shopping and found a 2014 ford mustang for a really cheap price online. I was skeptical but I contacted sterling fords and did a credit app online. The next day Anthony southern contacted me with an unbelievable price with taxes fees license plates and registration included. Again I was sceptical. I went to the dealer in nj to see what they could do. They couldn't match Anthony offer and they told me it was a gimmick to get me to come there. I called Anthony and he said the price I told you is what your gonna paid. The next day I took a chance and drove the 4 hours to virginia and boy was it worth it. I got exactly the price he gave me over the phone. When the finance guy gave me the car payment price it was more then I was told. I almost got up and left. I told him the price I got over the phone. He explained to me about the warranty and I said I don't want it if it puts the monthly payment over 100$ more then I was told. He went and got his manager and they worked it out to where I got the warranty for only 10$ more a month then the original over the phone car payment. Overall they treated me with respect and gave me exactly what they said they would. I'm very pleased More

Steve is a top tier seller In January 2013, I purchased a crew cab SVT Raptor off of Steve... This year I came back and traded my crew cap for a new supercab Raptor. I came back In January 2013, I purchased a crew cab SVT Raptor off of Steve... This year I came back and traded my crew cap for a new supercab Raptor. I came back to Koons Sterling Ford because of my previously excellent experience with Steve Arnold. Working with Steve on the second deal was excellent... Any future new Ford Purchases I make will be a Koons Sterling Ford and it'll be done through Steve! More

Purchased two new Fords from this dealership. I bought both vehicles from Philip Cohrs. Philip provided excellent service, support, and knowleable information to me and my family. I will return to this both vehicles from Philip Cohrs. Philip provided excellent service, support, and knowleable information to me and my family. I will return to this dealership for my next new vehicle and I will ask for Philip. An additional comment for Philip is that this dedicated Ford emplyee (Philip that is) came in on his day off to finish some paperwork that I need to finalize my sale and loan. Great experience. More

I recently worked with Steve Arnold to purchase my new Ford Fusion Titanium and couldn't have been happier with the service he provided. He's patient and not at all pushy (unlike other dealerships we visi Ford Fusion Titanium and couldn't have been happier with the service he provided. He's patient and not at all pushy (unlike other dealerships we visited), knowledgeable and a genuine and thoroughly nice guy. He worked hard to find us the exact car (color/features) we wanted (even after my incredible levels of indecision!) and offered us a very competitive price to match. If you want an enjoyable buying experience (which buying a car should be) then Steve's your guy. More

for the second time we have business with( koons ford for the second time we have business with( koons ford dealer ) and every time it's different in good way ,Steve was especial sales person out st for the second time we have business with( koons ford dealer ) and every time it's different in good way ,Steve was especial sales person out standing friendly he helped our visit to the dealer was for oil changed but it ended buying a new car because he convinced us so we bought a new car it's nice car (He is great sales person and great job thanks to Koons especial thanks to Steve. More

i called sterling ford about a mustang. i got steve i called sterling ford about a mustang. i got steve arnold on the phone. so glad i dealt with him.very friendly,patient and helpful through the whole i called sterling ford about a mustang. i got steve arnold on the phone. so glad i dealt with him.very friendly,patient and helpful through the whole process.it could not have went any smoother and easier.i am from out of state. whole transaction went great. i recommend this dealership and dealing with steve arnold. love my new mustang. thanks again steve. More