Koons Sterling Ford

My experience with Koons Sterling started out well. Anthony Southern did a great job trying to work with me to help me figure out what exactly it was I wanted in my new car. However, after visiting a f Anthony Southern did a great job trying to work with me to help me figure out what exactly it was I wanted in my new car. However, after visiting a few other dealers and looking over our budget, my husband and I decided we wanted to move down from the Limited trim of the Escape to the XLT to save some money. This brought us back to Sterling one night after my husband got home from work. What happened next, I still do not fully understand. Anthony was on vacation, so we were now working with Shane Sonner. When my husband questioned the price we were being offered and was trying to negotiate with Shane's manager, Brian D'Amico, things started going downhill quickly. Brian never once treated us with respect and instead left my husband and I humiliated. While my husband was questioning the price, and trying to negotiate a lower price since the car we were trying to purchase had been in an accident on the dealer's lot, he never once raised his voice or did anything to warrant the treatment he received. Brian began yelling at my husband and told us he "didn't like what was happening" and told us to leave. He said he would not sell us the car because he "didn't want a bad review." He told us this all in an extremely hostile and rude tone, and looked like he was working to restrain himself from exhibiting even more anger. What made the situation even worse was the dealership was closing in 30 minutes, so we were pretty much the only customers there, and almost every other salesman was standing around us watching this all happen. After about five minutes of trying to understand the price, with Brian raising his voice and being very hostile in front of most of the salesmen, and us still trying to buy the car despite the way we were being treated, Brian told us again he would not sell us the car and to leave. We left and as soon as I got in my car I was shaking and crying from the whole experience. It was humiliating the way were treated and no customer should ever experience such antagonistic and rude behavior from a dealer. What makes me even more disappointed is that I teach at a school five minutes from this dealer, so I am a member of their community. I cannot believe they would treat anyone, let alone a member of their close community, so poorly. After this experience, we took three days off from buying a car, and then we found the perfect Escape Limited, for less money, at a much nicer dealer in Maryland. I will never give my business to Koons Sterling and will drive 40 minutes away to shop in Maryland rather than go back to Sterling and experience more unprofessionalism. More

Getting to talk to a service adviser always takes forever. I was quoted to get a repair done for $1,250 over what it should have been. Another Ford Dealer quoted me at $590 parts and labor. Koons: forever. I was quoted to get a repair done for $1,250 over what it should have been. Another Ford Dealer quoted me at $590 parts and labor. Koons: $1850. Crazy! Went online, I can buy the parts for $60 (Heater Core and Actuators) and do the work myself 6 hours. (Mechanic should be able to do it in less) even at a billable rate of 110 an hour that's what? $720? I know Ford Dealerships usually jack you for all you have, but these guys quoted me at $510 to get my actuators for the A/C (controls vent, defrost, floor, etc) replaced. (Terrible price by the way, but I said go for it, I want my A/C) They didn't have the parts, so I paid half the cost on Friday to use my car for the weekend, took it back Monday, the parts were in. Then I get a call, "Uhhh, the Heater Core needs replaced, it's blocking the actuators..." Me: "How much?" Service Adviser: "1850" Me: "How is the stationary heater core blocking the actuators?" Service Adviser: "The actuators don't line up" Me: "How is the stationary heater core blocking the actuators?" Service Adviser: "The mechanic could feel something blocking them" Me: "How is this so expensive." Service Adviser: "We have to take out the whole dash" Me: "Isn't the car already apart for the actuators to get installed?" Service Adviser: "No, just the front part, the mechanic reached back and could feel something blocking them." Me: "Put my car back together, I got quoted for $590 for this entire job" Service Adviser: "Wow, you should, that's a great deal, the Heater Core is $600 alone" Me: "Thanks! I will, be there in an hour to pick up my car. And by the way, search for a 2007 Ford Focus Heater Core on the internet, tell me how much it is again." More

I also worked with Mr. John A. Bolling who is not listed! I short... Brougt my car in for service / repairs..routine stuff. While there my car was "key" sctratched for the trunk to the front passengers I short... Brougt my car in for service / repairs..routine stuff. While there my car was "key" sctratched for the trunk to the front passengers side door handle. We both noticed this so they took my car in and had the scratch repaired. I CAN'T TELL IT WAS SCRATCHED! In the mean time I was given a loaner car (FREE) for the duration of the repair. More

I dont see the manager's name on here that i worked with, his name was Abraham youself. But this manager has a thing or two to learn about customer service. I went there yesterday to try to buy a new car. his name was Abraham youself. But this manager has a thing or two to learn about customer service. I went there yesterday to try to buy a new car. We had already been pre-approved for a loan with our credit union. we started the paper work and everything however the car needed to be tittled under one of my parents name since it was through their credit union. so the deal could not be finished. I offered to leave a $500-1000 deposit to take the car home and come back the next day to finish the credit union stuff. I have purchased 3 new cars in the past 8 years and this has never been a problem. The salemam went up to the manager and i was sitting 10ft from the manager so i could see the manager just shake his head and say NO. The salesman comes back to me and tells me they cant accept the deposit and that i would have to come back the next day. I ask what the problem was and that i didnt understand the situation? The salesman tells me he doesn't know why either but that the manager just doesnt want to accept it and just said no. This is a complete lack of customer service. Of course this angered me, because i did not know what was going on. The manager should of came up to me, apologized, and explained the situation as to why he couldnt accept the deposit and let me take the car. I received no information from him and the only thing i ever saw from him was a "bad face" and NO! answer when my salesman went up to ask him. So of course i leave pretty upset as I received no explaination and was just told to come back tomorrow with my mom to finish the credit union paperwork. I give my salesman a call the next day asking him if he knew anything more about what happened yesterday and that i was working on pickup up my mom and get her to come up. He explained the situation to me and i asked him if there was a chance they could throw in a free service for wasting my time and the manager not explaining things to me the day before. He calls me back later and explains that they wouldnt do anything and that the same deal was on the table. I call back about an hour later to tell him I am on my way up to finish the paperwork and he tells me the manager accepted another deposit on the car and the car was no longer available???? I was SHOCKED, I have never seen a business handled this way. This manager knows nothing about customer service and i could not believe this had happened. Even the salesman was shocked and told me he had never seen anything like this before either. I was told the manager was fairly new that he had just come back or something, so im not sure if this is just how this manager handles business or if this is a reflection of how the entire dealership handles business. But whichever is the case, i would say away koons sterling ford in my opinion. More

Ricky is a good sales person, but needs to focus on customer service. Everytime we dealt with him he was either on his cell phone or email looking for the next customer. He needs to focus on the cust customer service. Everytime we dealt with him he was either on his cell phone or email looking for the next customer. He needs to focus on the customer that is standing in front of him. More

I purchased a new F-150 Lariat from the team of John Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate gi Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate given on my trade-in vehicle. I experienced the results of an auto dealership that values and supports respectful and ethical professionals. The easy style of John Chinn enabled me to relax, learn about the vehicles and to think about which one was best for me. Tom Murray took the time needed to make sure I understood the financial side of the vehicle purchase process and answered all of my questions. More

We saw an Internet ad for a pre-owned Subaru Outback wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehi wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehicle was extremely courteous, friendly, and jovial. When we decided to purchase, our trade-in was promptly evaluated and we were offered a fair price. The purchase paperwork was handled quickly and efficiently by Earl Cooke. I couldn't have asked for a better car buying experience. Thanks Koons Sterling Ford! More

My wife and I had a very hard time finding a 2012 Ford Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, h Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, helped us with paperwork, and skillfully arranged delivery right to our door!!! What a wonderful experience!!! More

I was looking for a family car and I recently purchased a 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition to his effort to find me a car that won't give me problems. He answered all my questions and worked very hard with the owner and financing guys to get a monthly payment I could afford. Eventhough I wasn't buying a brand new high-dollar car, Ricky made me feel like if I were. While they were getting my car and paperwork ready, he gave me a brand new car to drive for a few days!!! He knew how to make me feel special! Thank you Ricky and Koons Ford Sterling... More