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Koons Sterling Ford
Sterling, VA
721 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 721 reviews
June 12, 2012
Ricky is a good sales person, but needs to focus on customer service. Everytime we dealt with him he was either on his cell phone or email looking for the next customer. He needs to focus on the cust customer service. Everytime we dealt with him he was either on his cell phone or email looking for the next customer. He needs to focus on the customer that is standing in front of him. More
by magickhex
Employees Worked With
Ricky Rivera
May 07, 2012
I purchased a new F-150 Lariat from the team of John Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate gi Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate given on my trade-in vehicle. I experienced the results of an auto dealership that values and supports respectful and ethical professionals. The easy style of John Chinn enabled me to relax, learn about the vehicles and to think about which one was best for me. Tom Murray took the time needed to make sure I understood the financial side of the vehicle purchase process and answered all of my questions. More
by VirginiaBill
Employees Worked With
Jonathan Chinn
March 23, 2012
We saw an Internet ad for a pre-owned Subaru Outback wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehi wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehicle was extremely courteous, friendly, and jovial. When we decided to purchase, our trade-in was promptly evaluated and we were offered a fair price. The purchase paperwork was handled quickly and efficiently by Earl Cooke. I couldn't have asked for a better car buying experience. Thanks Koons Sterling Ford! More
by david5359
Employees Worked With
Jason Gingras, Earl Cooke
March 22, 2012
My wife and I had a very hard time finding a 2012 Ford Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, h Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, helped us with paperwork, and skillfully arranged delivery right to our door!!! What a wonderful experience!!! More
by psskwiat
Employees Worked With
Michael Palmer
March 15, 2012
I was looking for a family car and I recently purchased a 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition to his effort to find me a car that won't give me problems. He answered all my questions and worked very hard with the owner and financing guys to get a monthly payment I could afford. Eventhough I wasn't buying a brand new high-dollar car, Ricky made me feel like if I were. While they were getting my car and paperwork ready, he gave me a brand new car to drive for a few days!!! He knew how to make me feel special! Thank you Ricky and Koons Ford Sterling... More
by pituphinna
Employees Worked With
Ricky Rivera
March 04, 2012
My husband and I have been working with Greg Williams and Sterling Ford for I know at least 8 years. The customer service is excellent. The sales management and the business office, as well as the sales asso Sterling Ford for I know at least 8 years. The customer service is excellent. The sales management and the business office, as well as the sales associates have been great to work with. I believe this is our 3rd or 4th vehicle with you guys and we always go in and ask for Greg Williams. He goes way above and beyond the call of duty. We highly recommend Sterling Ford to anyone. We have sent at least 4 of our family and friends as well as my husband's business to Sterling Ford to buy a vehicle and all of them have been very happy. More
by mcavoym
Employees Worked With
Greg Williams
March 02, 2012
Buying from this dealer was a great decision! They will work hard to make the buyer happy and needless to say...to make the sell. The overall process was fast and painless. My husband stopped by to check o work hard to make the buyer happy and needless to say...to make the sell. The overall process was fast and painless. My husband stopped by to check out cars (for the second time), and brought home a brand new car to test overnight...needless to say we were buying it at the end of the week. The first time we went, we considered buying a used car that was offered at an amazing price. I was ready to sign, aside from the fact that a Miata for a 6.1" guy is probably not too comfortable. The second time, Ricky -once again- worked very hard to get the right numbers that would make me happy. I did not have to sit for hours waiting at the dealer, we did our negotiations via phone and the day we came in to sign it was in and out with Earl Cooke. Earl had our folder ready, and all the forms ready to print with all numbers straight...be ready to consider the care package; it could be a great deal depending on how much you drive your car!! The only workable complaint would be the wait time having the car ready to go, only IF you are not really specific about the time you are coming in...but truthfully, it would only be about 30 minutes top. Not too bad in this kind of hectic routine. I would definitely recommend it! More
by Nene2003v
Employees Worked With
Ricky Rivera & Earl Cooke
March 01, 2012
Very pleasant purchasing experience. Everyone was very professional but not pushy. Would recommend this dealer to all our friends. We bought a flex and didn't like it so the dealer took it back with no professional but not pushy. Would recommend this dealer to all our friends. We bought a flex and didn't like it so the dealer took it back with no questions. Then we purchased an Explorer and we love it. I've had alot of cars in my time and I think the Explorer might be my favorite. More
by Mike Downey
Employees Worked With
Anthony Southern, Brian D'Amico and James Morris
February 25, 2012
I needed to buy a new car but was dreading going through the process. In the past I had always bought foreign made cars but I loved the new Explorer so I thought I would give Sterling Ford a try. A cowork the process. In the past I had always bought foreign made cars but I loved the new Explorer so I thought I would give Sterling Ford a try. A coworker had recommended Jon Chinn so I called him and set up my appointment for the next day. When I went in, he took the time to really listen to everything I was looking for. He never once tried to push any "extra" features or get me to buy a higher priced model. After doing some research he realized they didn't have the car I wanted but he found one for me somewhere else. He worked out all the details to get it transported to his dealership. When it came in he called me and I went to pick it up. He had everything ready for me so I wouldn't be stuck there for hours. Finance was great and went through all the paperwork with me to make sure I understood everything. I can honestly say that this was the best car buying experience I have ever had! I hate pushy overbearing sales people and Jon was nothing like that. I will continue to buy all my cars from him and recommend him to everyone I know! More
by ladyluck07
Employees Worked With
Jon Chinn
