Koons Sterling Ford

No pressure. No strong arm to buy. EZ purchase for me. Mike was polite and helpful.. No strong arm to buy. EZ purchase for me. Mike was polite and helpful.. More

Greg Sipple was a great salesman. He took the time to explain everything to me, was honest and clear, and made sure I got the best deal possible. He took the time to explain everything to me, was honest and clear, and made sure I got the best deal possible. More

Joey and his team in service are outstanding, that’s why I drive from Md to get it done right the first time I drive from Md to get it done right the first time More

Fantastic and friendly service! Would fly across the country to purchase from them again! Thanks Koons! Would fly across the country to purchase from them again! Thanks Koons! More

I ended up at Koons Sterling Ford after an unfortunate experience with Koons Dodge Jeep Ram in Tysons, who had lost the secondary key to my Expedition the day that I purchased it. My service advisor, Endz experience with Koons Dodge Jeep Ram in Tysons, who had lost the secondary key to my Expedition the day that I purchased it. My service advisor, Endzo, ensured that I was taken care of even though the other dealership failed to provide the necessary paperwork for the programming of my key. My service appointment took about an hour (as expected) and during my wait I had the pleasure of speaking with another customer who has purchased all of her vehicles from Koons Sterling Ford since 1990! That alone gave me the reassurance that I was in good hands... Endzo, thank you enough for turning a very frustrating situation into a positive experience. I appreciate your amazing customer service. More

Buyers Beware! Do your homework upfront! They have a non-negotiable processing fee of $899. They require a credit check even if you are not financing! They also Do your homework upfront! They have a non-negotiable processing fee of $899. They require a credit check even if you are not financing! They also collect sales tax for out of state sales. There is a lot of red tape with this dealership, so we walked away. We also had a friend interested in one of their vehicles, and when we informed them of the nonsense, they also walked away... More

The purchase of the used Escape was easy. Caleb made the transaction simple. The car was prepared as was the paperwork. It was the easiest car purchase I have ever made Caleb made the transaction simple. The car was prepared as was the paperwork. It was the easiest car purchase I have ever made More

Everything was well setup at drop off. I had an appointment and the rep knew everything that needed to be done I had an appointment and the rep knew everything that needed to be done More

Terrible! They damaged my vehicle three time during services and denied it every time. I bought both my vehicles from them, they are quick to take your cash They damaged my vehicle three time during services and denied it every time. I bought both my vehicles from them, they are quick to take your cash but very slow to help you after. Never AGAIN.. Save yourself from constant hassle and damage to your cars. Take your business elsewhere. These people don't care at all about their customers. I have to take my issues to Ford to get resolution. More

Very professional and courteous service! Always efficient with the service and follow up to ensure all requests were met. Always efficient with the service and follow up to ensure all requests were met. More