Koons Tysons Chevy Buick GMC

Appreciate the professional assistance to provide me with my New SUV. The vehicle I wanted with the features I had to have within my budget. And the willingness to show me how to operate the different feat my New SUV. The vehicle I wanted with the features I had to have within my budget. And the willingness to show me how to operate the different features of the vehicle example how link the mobile phone to the vehicle, how to start the SUV, put it in gear, set up radio channel etc. Great experiencem More

Awesome group of guys! Every information I asked and wanted to know was presented with full transparency. Shout to my Bro David Owino! Awung Zeff Every information I asked and wanted to know was presented with full transparency. Shout to my Bro David Owino! Awung Zeff More

Do not do business with this dealership. I purchased a 2026 GMC Yukon Denali from Koons Tysons Chevrolet GMC on September 4. What followed was nearly two months of errors, unreliable informa I purchased a 2026 GMC Yukon Denali from Koons Tysons Chevrolet GMC on September 4. What followed was nearly two months of errors, unreliable information, and hours of my time spent managing the dealership’s responsibilities. At purchase, I explained that my wife and I each independently qualify for Virginia’s disabled-veteran vehicle sales tax exemption. Hers was already being used for her vehicle. Mine was to be applied to the Yukon. I told the finance manager to use my exemption. Although Virginia permits this exemption when titling a vehicle, Koons required me to pay $4,042.69 upfront. The finance manager explained that the dealership needed the money to pay Virginia and would reimburse me after registration was complete. For weeks the finance manager repeatedly assured me that the reimbursement would arrive the following week. I did not even know there was a problem with my exemption until October 17, when I contacted the general manager about the outstanding registration and refund. Despite my instructions and documentation, Koons had submitted the paperwork using my wife’s exemption, which DMV rejected. My 30-day temporary tags had already expired on October 4. Koons had neither completed registration nor provided replacement tags. I had to raise the problem myself. The replacements arrived October 19. I was unable to legally drive my new truck for approximately 15 days. When I contacted the general manager, he characterized DMV’s rejection as a denial of my exemption and directed me to resolve the matter with DMV myself. He attached an October 7 notice that Koons had not previously shared with me. That notice explained Koons' error, and how Koons could correct the submission by sending the paperwork to DMV headquarters. I had to point out the procedure and ask Koons to follow it. I could have clarified the problem much earlier had Koons told me. Once I contacted the general manager he assured me he was personally monitoring the matter and working to resolve it. Yet he failed to answer my repeated question about what had happened to the $4,042.69. Only after I pressed him again did he confirm Koons still held the entire amount. Nearly eight weeks after collecting money it said was needed to pay Virginia, Koons had neither paid DMV nor returned my money. Even after management became involved, I continued chasing updates, asking employees to contact DMV, and following up on unanswered messages. Throughout this process, the general manager repeatedly thanked me for my military service and referenced my Purple Heart, which the dealership knew about from the Purple Heart medal recipient license plates on my trade-in. I do not expect special consideration for my service or because I awarded the Purple Heart. I was doing my job that I was paid to do. I only expect the consideration and respect owed to any customer, and I expect a business to do its job when I pay it to do so. His expressions of gratitude were impossible to reconcile with how the dealership treated me. On October 28, I responded to a request for customer feedback sent under a Koons vice president’s name. I followed up on November 2. Neither message was acknowledged. I also found published BBB complaints describing similar registration, refund, and communication problems. I cannot verify their accounts, but the similarities troubled me. Koons completed my registration on October 29, and my $4,042.69 reimbursement cleared on November 6. Both matters are resolved. That does not undo the mistakes or the time I spent pursuing answers and correcting problems I did not create. I genuinely like my Yukon Denali. Unfortunately, whenever I look at it, I don’t think about how much I enjoy the truck. I think about how much of my time Koons wasted and the effort it took to get its mistakes corrected. That is the lasting impression Koons has left on me. I would not recommend purchasing a vehicle from this dealership. More

Earl the salesman was awesome! He was honest and kept us informed the whole time He was honest and kept us informed the whole time More

Extremely Disappointing Customer Service and Lack of Accountability I have been extremely disappointed with this dealership's customer service and complete lack of follow-through after purchasing a veh Accountability I have been extremely disappointed with this dealership's customer service and complete lack of follow-through after purchasing a vehicle from them. Since August 25, 2026, I have repeatedly emailed the dealership requesting a copy of the odometer disclosure statement for my trade-in, a 2026 Dodge Durango. As of October 21, despite multiple requests and my last follow-up on October 3, the dealership has still failed to provide this basic piece of documentation. This is not just an inconvenience. Their failure to provide the document has prevented me from canceling the GAP policy on my previous vehicle, potentially costing me additional money while I wait for them to do something that should be a simple administrative task. Nearly two months of chasing a dealership for a single document is absolutely ridiculous. A simple email with the requested paperwork attached could have resolved this issue weeks ago. Instead, I have been left to repeatedly follow up with no resolution. This experience raises serious concerns about the dealership's record keeping, customer service, and compliance with applicable odometer disclosure requirements. I am now preparing to escalate the matter to the appropriate Virginia regulatory authorities and pursue recovery of any financial losses resulting from this ongoing delay. Buying a vehicle is a significant financial transaction. Customers should not have to fight for basic documentation after the sale is complete. I would strongly encourage anyone considering purchasing from this dealership to pay close attention to the paperwork, keep copies of all communications, and make sure every outstanding issue is resolved in writing. My experience has been incredibly frustrating, and the lack of urgency or accountability has completely undermined my confidence in this dealership. More

Helped me out with a battery issue. Thank you Leo and Ky for your professionalism Thank you Leo and Ky for your professionalism More

John Barrie and the technicians did a professional job on the annual safety inspection and identifying and fixing two other issues. the annual safety inspection and identifying and fixing two other issues. More

"I had a fantastic experience buying my car here! From the moment I walked in, [David.. my sales guy was welcoming, knowledgeable, and completely zero-pressure. He answered all my questions, walked m From the moment I walked in, [David.. my sales guy was welcoming, knowledgeable, and completely zero-pressure. He answered all my questions, walked me through the features clearly, and gave me a fair, transparent price with no hidden fees or last-minute surprises. The finance team literally the BEST!!! Izzy, is amazing, quick and straightforward. best experience ever! More

Jonathan Gomez and the shop technicians keep knocking our maintenance schedules out of the park. Great Job, excellent communication and superb customer service. Thank you for taking care of our fleet vehicle maintenance schedules out of the park. Great Job, excellent communication and superb customer service. Thank you for taking care of our fleet vehicles. More

Helpful, knowledgeable, respectful. Answered all my concerns and helped me make the decision to buy and how to make the purchase. Answered all my concerns and helped me make the decision to buy and how to make the purchase. More