If you are seeking purchasing a vehicle from a reputable dealership that honors integrity in their deals - do NOT purchase from this dealership! My family will NEVER recommend this dealership and their sales department to anyone!
My husband and I did our research, seeking a used Tahoe under 30k miles within driving distance (we live an hour from Koons). We went to Koons knowing we wanted a vehicle on their lot, and were ready to make an ethical deal. I even called beforehand, and the used sales manager, Kevin, told me their dealership offered up to 125% of KBB up to $2,000. The salesman who worked was us was clearly brand new. He, giving him the benefit of the doubt (wasn’t knowledgeable or well versed), didn’t know (or lied, not sure), by telling us that the vehicle wasn’t under warranty, and that their warranties “weren’t transferable”, to include powertrain. My husband works at a dealership, and I have worked at one in the past. We questioned many comments our salesman said, with confidence, as he wasn’t able to answer many questions about the model.
When we were ready to make our deal, we were upfront about the repairs needing to be made: the rims needed to be re-dipped, there was a hole in the rear headrest, and the tires would need to be replaced. We also were upfront about wanting to trade in a vehicle.
When we went to make our deal, we never saw the used sales manager. They did not budge at all on the price of the vehicle - fine. However what was extremely unethical, was that they were firm on only offering me “fair” KBB for my trade-in (which was in immaculate shape). My husband and I argued this, explaining we were told we should receive 125% KBB, up to $2,000 and anticipated the value on our trade coming up $2,000. The salesman was adamant that their dealership, “never really offers that”, and that it’s, “unheard of”. Well, I have purchased from a Lindsey dealership prior to, and they DID honor 120% KBB and worked me the most amazing deal on my Jeep. I would HIGHLY recommended them to anyone!
The salesman brought us a Carfax paper explaining how they could “only list my Jeep for $20k, so the most they could give me was $17,500 (KBB fair value).” My husband and to continued to argue that we knew they would be listing it for $24k, which would still make them ample profit if they gave us $19,000 for the Jeep. They refused. We ended up taking the deal, and WAY overpaying for our used Tahoe. We left exhausted and disappointed with the way were treated, and felt very taken advantage of.
We had asked if they would clean the car prior to us leaving. They drove the car, literally around the dealership, because it was raining, claiming they “cleaned it.” We asked them specifically to clean off the industrial fallout, having to point out specific locations where it was located.
When we brought the Tahoe back to have the wheels re-dipper and headrest fixed (they refused to put new tires on it) we asked them to please clean the remaining industrial fallout off. They said they would, and when we went to pick it up, we were told “if you want it cleaned, you have to pay for a full detail.”
Oh, and they listed my Jeep trade-in at $25k. We made comments about how they lied to our faces during our deal, and that we were only anticipating them listing it for $24k.
... are you kidding me? Yep. This place is a JOKE! DO NOT BUY!!!! They could care less about their customers, customers experiences, etc.