"Wish I could give them less than 1 star. Went to help my..."
Wish I could give them less than 1 star. Went to help my sister buy a car because she was out of state and needed me to evaluate it. After she talked to salesman Edwin saying I would be there in a couple of hours, I called Edwin and said I was 15 minutes away. A couple of minutes after I arrived, he had the car parked outside (good job). I test drove the car, told the dealership about a loud rattle which Edwin said the shop would address, and he drove the car away. My sister had been talking to the dealership, including the finance department, during my test drive, following their instructions to fill out identify proof information. She also said she could send approximately half the money and would finance the rest through her bank. Was also told the manager would call her back. She didn't hear anything for a couple of hours, talked to me, and she called the finance department back and was told they wanted to hold the car to sell it to someone who would finance through Koons (Koon's interest rate was a point higher). and then was denied purchasing it because they wanted to wait for someone who would finance it through Koons (their words). Wasted a lot of my time and showed the business practices at Koons are well below what customers should expect. And none of this is a criticism of Edwin because he didn't make the decision, and attitudes/actions like this come from dealership leadership. Tomorrow is Veterans Day. During my Air Force career, we did our best to live by these Service core values: INTEGRITY FIRST. An Airman is a person of integrity, courage and conviction. ...
SERVICE BEFORE SELF. An Airman's professional duties take precedence over personal desires. ...
EXCELLENCE IN ALL WE DO.
Koons, Veterans Day might be a good time to evaluate your core values, or absence of them.
Employees Worked With
"If I could give a zero, I would. Dishonest,..."
If I could give a zero, I would. Dishonest, disrespectful, unworthy of business! 2nd time in a row we make an appointment to look at a car that they say in available only to show up and have them say the car has been just been purchased over the phone 1 min prior. This most recent time, we had the keys of the car in our hands ready to test drive and were getting ready to drive off the lot. One would think the in person buyer would get first right of refusal. Complete waste of our time and terrible business practice!
"Dishonest Chevy Dealer that gives a BAD name to Chevrolet!!"
Took my truck to the service department of Koons Chevy Tysons for several recalls.
Asked the service rep: please do the recalls and check the check engine light plus an oil change. I "specifically" told the service rep "Carlos" before doing anything , please call me and tell me how much does it cost!! I repeated myself several times !!!! he called back 2 days later and told me the recalls have been done but the engine repair cost $6500.00. told him please do NOT do anything and I will pick up my car. When I went to pick up my car they charged me $350.00!! $200.00 of it was for an oil change !!! First of all , I repeatedly told them tell me how much does it cost before touching my car!! and more important WHO in the their right mind would change the oil on a vehicle that has major engine issue!! these people just are bunch of dishonest people that give a BAD name to the brand of Chevrolet!!! Any one going to this dealership should be aware of slimmy slizzy tactics they pull on customers.
Employees Worked With