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Koons Tysons Chevy Buick GMC

Vienna, VA

4.5
485 Reviews
Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it, for many years to come. So, it's important that you don't get just any car, but one with which you really click. Koons Tysons Chevy GMC will take the time to get to know what you want, and work with you to ensure that's exactly what you have when you leave. That holds just as true for used car customers as it does for new Chevrolet GMC customers. If you want to be pressured into a purchase, you had best go elsewhere. In addition to helping drivers find the perfect Chevrolet or GMC, Koons Tysons Chevy GMC also boasts a state-of-the-art auto repair shop where our highly skilled team of technicians perform routine maintenance as well as other services, such as auto-glass repairs, transmission repairs, and wheel repairs. And, for drivers who prefer to work on their Chevrolet or GMC themselves, we have a variety of manufacturer-certified parts (i.e., oil filters, batteries, windshield wipers...). To learn more about Koons Tysons Chevy GMC, our impressive lineup of new Cruze, Malibu, Silverado 1500HD, Acadia, Enclave, and used models, or rave-worthy service, contact us today. Or visit us in person. We're conveniently located near Sterling and Arlington at 2000 Chain Bridge Rd Vienna, Virginia.
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2000 Chain Bridge Road

Vienna, VA

22182

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Showing 485 reviews

June 30, 2023

Knowledgable service for my Corvette. Picking it up and bringing it back was a great help. I’ve been with Koons and Bill Appell since 1976 and have never been disappointed. More

by hughjcampbell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Appel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the fantastic review! We're so glad to hear that our knowledgeable service team could assist with your Corvette. We appreciate your loyalty and support over the years. Drive safely, and we look forward to serving you again at Koons Tysons Chevy Buick GMC!

June 18, 2023

John handled my ‘98 Vette and I was pleased by his suggestions and great service. More

by Cappadocia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John at service counter
Jun 18, 2023 -

Cappadocia responded

Loons Chevy Tysons Corner Va

Jun 18, 2023 -

Cappadocia responded

On June 16, 2023, John handled the annual check up of my 1998 Vette. I followed his excellent suggestions, and am pleased. This Vette has always been cared for at Koons, as well as my previous two Vettes.

Jun 19, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We appreciate the kind feedback about John and hope to see you again at Koons Tysons Chevy Buick GMC. Safe travels!

June 09, 2023

Excellent customer service! My car was picked up at my home and delivered back to my home which was a big plus with me! Also the issue was addressed and the car was returned in More

by Giordano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name Caleed?Carlos?
Jun 12, 2023 -

Koons Tysons Chevy Buick GMC responded

We're thrilled to hear that you had an excellent experience with Koons Tysons Chevy Buick GMC, Giordano! It's wonderful that our team was able to adeptly assist with pickup and delivery and ensure your vehicle is driving better than ever. Thanks for your support - see you down the road!

June 04, 2023

Buying a car from this dealership was the smoothest, most enjoyable time I’ve ever had at a car dealership. The lot was full of amazing cars not seen at other lots and the people there made the time fly by. More

by Tekd45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sait, April, Hamza
Jun 05, 2023 -

Koons Tysons Chevy Buick GMC responded

We're thrilled to hear that you had such a great experience purchasing your car here at Koons Tysons Chevy Buick GMC! It's wonderful to know that April and Hamza took great care of you and made the process enjoyable. Thank you so much for sharing this kind feedback with our team, and we hope to see you again soon!

June 01, 2023

I find the service writer informative and easy to work with. Scheduling is convenient and quick. More

by F48 Volt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ivanovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We hope to see you back again at Koons Tysons Chevy Buick GMC. Safe travels!

May 04, 2023

Great service from the staff regarding routine maintenance for my 2021 truck. Thanks Carlos! Regards to Koons, John Washington DC More

by jag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 04, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you so much for reviewing Carlos and Koons Tysons Chevy Buick GMC! We hope to assist you with your vehicle again in the future!

May 02, 2023

Tried to have work done on my Truck at this location, but the body shop and service center are not honest, their employees don't follow up, or follow through, everything they tell you will be a lie. They was More

by jiggycss2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Appel
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Barrie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kalman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Wauldron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Ahern
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Christopher, I'm truly sorry to hear that you had such a negative experience with us. It's disappointing to know that we've let you down in terms of follow-up and honesty. As a valued member of our community, we want to assure you that we take your feedback seriously and want to work with you to make this right. If you'd be willing to give us another chance, please reach out to me. Thank you, Dave Barrie - Service Director - 703-448-7123

April 27, 2023

The dealership is people friendly,comfortable and easy access to it.Agents offer their service with a smile. Pleasant ambiance. Celia was very helpful in deciding of the purchase of the vehicle. Celia is More

by silveranddiamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Marin
Apr 27, 2023 -

Koons Tysons Chevy Buick GMC responded

We're delighted to hear that you had a marvelous experience at Koons Tysons Chevy Buick GMC. It's great to know that Celia was helpful throughout the purchasing process. We appreciate your business and look forward to assisting you in the future!

April 15, 2023

Horrible experience trying to buy a Bolt EV. After trying to negotiate a price of the mark up of the car and my trade in, the salesperson brought the sales manager over to intimidate me into tra More

by Buyer2023
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ryan Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Koons Tysons Chevy Buick GMC responded

I'm sorry to hear that your experience with us was less than ideal. We strive to provide our customers with fair and transparent pricing, and it's disappointing to hear that you felt pressured during your visit. I would appreciate the opportunity to discuss your experience in more detail and see what we can do to make things right. Please give me a call at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

March 18, 2023

Great experience with the salesman Ronald Guzman. I recommend anyone to him as he’s friendly and knowledgeable, also very responsive. More

by Montjjmm215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Koons Tysons Chevy Buick GMC responded

We are overjoyed to hear that Ronald and Koons Tysons Chevy Buick GMC have earned your 5 stars! Thank you!

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