Koons Tysons Chevy Buick GMC

Sales and finance good. Follow up poor. We had to call 3 days before the paper tags expired. We talked to a sales manager about getting a second key. He said he would reach Follow up poor. We had to call 3 days before the paper tags expired. We talked to a sales manager about getting a second key. He said he would reach out to prior owner. A week later we called again and left a message with sales manager and offered to buy a key ANF fob if they could program it. We had not heard anything in over 2 weeks. Poor More

Service manager Bill was very responsive and got the issue resolved quickly. I was informed of daily progress as parts needed arrived at dealership. Work was carried out in a timely manner and I was bac issue resolved quickly. I was informed of daily progress as parts needed arrived at dealership. Work was carried out in a timely manner and I was back on the road quickly. I would highly recommend Bill and his team at Koons Tysons Buick Chevrolet. More

Kevin was our sales rep and was most patient, helpful, and knowledgeable. We are delighted with the car and with our buying experience. and knowledgeable. We are delighted with the car and with our buying experience. More

Anthony was a pleasure to work with and the experience was great he is the best!!! was great he is the best!!! More

From scheduling the appointment, to concierge pick-up to delivery back to my house the whole service event was effortless on my part. The service manager, Carlos, kept me updated on the status of the mainte delivery back to my house the whole service event was effortless on my part. The service manager, Carlos, kept me updated on the status of the maintenance and when completed he reviewed what was done and a plan for the next routine service point. More

Their customer service was amazing, treated me like family. The whole process went smooth and I was in and out within one hour and a half. family. The whole process went smooth and I was in and out within one hour and a half. More

Scam and Fraud Alert! ! Update: After peaking with customer service, the dealership has taken the stance of not doing anything. Even though we were given the wrong vehic ! Update: After peaking with customer service, the dealership has taken the stance of not doing anything. Even though we were given the wrong vehicle and have tried to work with the team to get this resolved they have refused to take the vehicle back, provide us with the correct vehicle, or even attempt to resolve the issue. I have contacted the GM and left him several messages in hopes of getting this resolved. The next step is to reach out to GM Corporate and the BBB. I would hope that the dealership would want to do the right thing and provide the vehicle asked for instead of scamming people into purchasing a car that they had no intention of ordering. In disbelief that there are still dealerships operating like this in 2022. WARNING!!!!! Make sure you are fully aware of the dynamics of this place before coming here. They will scam you and then gaslight you. The team from the Management level down is dishonest and will be annoyed when you try to get answers to your questions and issues. There are far too many other dealerships that you can choose from before you come and purchase or service a vehicle here. Would highly discourage you from coming here unless worst-case scenario. More

The dealership is very clean and has a huge inventory and they are very helpful and makes sure the Customer is satisfied they are very helpful and makes sure the Customer is satisfied More

Great service department for GMC. Very knowledge and helpful. They keep you posted on each step of your service. Very knowledge and helpful. They keep you posted on each step of your service. More

I walked into this dealership looking to a New truck. Everything was great until we got into the finance office. I told them I had a pre-approval with my bank and the finance manager convinced me to fina Everything was great until we got into the finance office. I told them I had a pre-approval with my bank and the finance manager convinced me to finance with them because they had a lower rate for me, I accepted the offer, then, Alvaro (The Finance Director) went over the optional add on’s. I stated to him I don’t want anything but GAP insurance. He was very persistent. After declining everything, he said he got an even lower rate and he started pushing these warranties again. I told him I am not interested in anything but the gap. finally, he let me go. For some reason my payments went up instead of being lower since he got me a “lower rate” he said the reason it went up was because of the GAP cost. He also told he me Gap covers oil changes. Why lie to my face and tell me GAP covers oil changes?? I’m sure it is illegal in the state of Virginia or any state in the US to forcefully sell packages to clients without them knowing. I left unhappy because I was not sure how GAP of $550 raised my payment 45 dollars more a month. I did not take delivery of the vehicle because I was unsure, and I knew Alvaro was not telling me the truth. When I got home, I went over the contract and the buyers order with my sister-in-law, to my surprise Alvaro had added a VEHCILE SERVICE CONTRACT AND A MAINTENANCE PACKAGE, two products that I told him I did not want over ten times from the very start. On Monday the 21st, I went to the dealership to have them change the contract without the products, and remember, I didn’t even take the car home. when we asked for the finance director (Alvaro) they told us he was on his way, then all the sudden another finance manager came to tell us he was on vacation. I told him all I wanted was to change my contract without those two products they didn’t tell me about. He said they couldn’t change the contract because it was already sent to the bank and there was nothing they could do about it. So, I asked to speak to the finance director, we got him on the phone and told my sister-in-law to talk to him because I was way too upset to interact with him. He told my sister-in-law he will not change the contract and he does not care if we walk away from the deal, he also mentioned he’s been running the store for 15 years and nobody tells him what to do. After such a bad experience with this guy, I wanted to speak to the GM, which he never showed up instead they told us to speak to the GSM (Tariq) As soon as we asked to talk to him, he went off on my sister-in-law in the showroom without even knowing why we were there, very rude and raising his voice at us in the showroom. Then when I explained to him what had happened, he said his finance team was wrong for telling us they couldn’t change the contract and he said he could fix it. At this point I was furious with such poor customer services after they lied to me and put extra stuff on my contract without even knowing. I didn’t even argue the price of the car or anything, but they decided to treat me poorly after buying cars from them. this was the worst experience ever with almost the whole dealership except my salesperson Michael, he was great. The GM never showed up after I asked to speak with him. BUYERS BE AWARE, THIS WILL BE THE LAST TIME I BUY A CAR FROM THIS DEALERSHIP. More