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Koons Tysons Chevy Buick GMC

Vienna, VA

4.5
484 Reviews
Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it, for many years to come. So, it's important that you don't get just any car, but one with which you really click. Koons Tysons Chevy GMC will take the time to get to know what you want, and work with you to ensure that's exactly what you have when you leave. That holds just as true for used car customers as it does for new Chevrolet GMC customers. If you want to be pressured into a purchase, you had best go elsewhere. In addition to helping drivers find the perfect Chevrolet or GMC, Koons Tysons Chevy GMC also boasts a state-of-the-art auto repair shop where our highly skilled team of technicians perform routine maintenance as well as other services, such as auto-glass repairs, transmission repairs, and wheel repairs. And, for drivers who prefer to work on their Chevrolet or GMC themselves, we have a variety of manufacturer-certified parts (i.e., oil filters, batteries, windshield wipers...). To learn more about Koons Tysons Chevy GMC, our impressive lineup of new Cruze, Malibu, Silverado 1500HD, Acadia, Enclave, and used models, or rave-worthy service, contact us today. Or visit us in person. We're conveniently located near Sterling and Arlington at 2000 Chain Bridge Rd Vienna, Virginia.
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2000 Chain Bridge Road

Vienna, VA

22182

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Showing 484 reviews

August 07, 2022

Always professional, quick and enjoyable experience. Love the attached lunch counter. Wish you could walk bay to see work being done. More

by Sean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Koons Tysons Chevy Buick GMC responded

Sean, thank you for the great review! Hearing that you had such a successful service experience working with the Koons Tysons Chevy Buick GMC team made our day. Drive safely, and we hope to see you back!

August 04, 2022

Thank you first of all taken me in on Saturday morning without appointment and got my safety inspection so quickly like in and out I really appreciate your quick job done looking forward to seeing you on More

by Nasirm703
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the glowing review, Nasir! Hearing that you had such a successful purchase experience working with the Koons Tysons Chevy Buick GMC team made our day. Enjoy your new vehicle, and we hope to see you back again down the road!

July 16, 2022

Always listens and helps with what I need. They were fast and respectful of my time. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ahern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Dan responded

Koons always takes care of me

Jul 18, 2022 -

Koons Tysons Chevy Buick GMC responded

Dan, we really appreciate your continued business and your great review! Thank you for choosing Koons Tysons Chevy Buick GMC and for sharing your experience. See you next time!

July 14, 2022

Unable to resolve problem. Request to replace parts to “try” to find problem. When that didn’t work, fabricated a “code” to justify their incompetence. More

by DuramaxCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Appel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
Jul 15, 2022 -

Koons Tysons Chevy Buick GMC responded

I am very sorry that your vehicle is still having issues and that you are unhappy with the solutions we offered. This is not the seamless service we strive to deliver, and I apologize that we've let you down. Customer satisfaction is our priority, so if you would like to discuss this further, I would be happy to take your call. Thank you, Dave Barrie - Service Director - 703-448-7123

July 07, 2022

Dependable, great follow-up, and customer focused. Satisfied with the car-buying process. Earned my return business. More

by Bryan_Roosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Koons Tysons Chevy Buick GMC responded

Thanks, Bryan, for the five-star review for Koons Tysons Chevy Buick GMC! We are thrilled that you are not only happy with your new vehicle but enjoyed the buying process as well. It was a pleasure earning your business!

June 29, 2022

Sales and finance good. Follow up poor. We had to call 3 days before the paper tags expired. We talked to a sales manager about getting a second key. He said he would reach More

by lambuhl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry
Jun 30, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for sharing. We are sorry that our team was not more communicative or helpful after your purchase. We aim for excellent communication and are sorry to see that we dropped the ball. If there is anything else we can do to get your tags and fob, please let us know. Best, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

June 27, 2022

Service manager Bill was very responsive and got the issue resolved quickly. I was informed of daily progress as parts needed arrived at dealership. Work was carried out in a timely manner and I was bac More

by gmb9000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Appel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the great review! We are thrilled to hear that Bill delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Tysons Chevy Buick GMC!

June 25, 2022

Kevin was our sales rep and was most patient, helpful, and knowledgeable. We are delighted with the car and with our buying experience. More

by ta-ccbrooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Jun 27, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the kind review! We are thrilled to hear that you had a successful purchase experience working with Kevin and the Koons Tysons Chevy Buick GMC team. Drive safely, and we hope to see you back!

June 22, 2022

Anthony was a pleasure to work with and the experience was great he is the best!!! More

by Middleman15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 22, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the rave review of your experience with Anthony at Koons Tysons Chevy Buick GMC!

June 21, 2022

From scheduling the appointment, to concierge pick-up to delivery back to my house the whole service event was effortless on my part. The service manager, Carlos, kept me updated on the status of the mainte More

by Williampirowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Candia
Jun 21, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you, William! We love to hear that from start to finish you had a five-star experience working with Carlos and our Koons Tysons Chevy Buick GMC team. We appreciate you trusting us with your vehicle. Have a great day!

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