Koons Tysons Chevy Buick GMC

@GM @TAKATAAirbagRecall General Motors Koons Tysons Chevy Buick GMC NHTSA Kept getting the Takata recall postcards. I take my car into Koons Tyson’s GMC in Tysons. They do the recall and a week later wh Buick GMC NHTSA Kept getting the Takata recall postcards. I take my car into Koons Tyson’s GMC in Tysons. They do the recall and a week later while driving out of state the Service Airbag message shows up on my dash. Now, Koons of Tysons are trying to deny their service caused this error. The dealership in TX wants almost $150 to diagnose. They said if the error is not caused by the recall work, they would charge me the $150. I know they are going to fix Koon’s screwup and then blame the problem on something else, and charge me. DO NOT buy or take your car to Koon’s of Tysons for service. They are really nice when you schedule and bring your car in, but rude as xxxx when they don’t do the work right and you want them to fix. I bought the Tahoe used 3 years ago and never got this error until AFTER taking it in for recall work. This problem is 💯 from the recall work Koons did. I guess that’s why GM is aka, Government Motors. I try to buy American (first car was a Jeep), but this is why my next car is going to be a foreign manufacturer. Never had this type of service issues when we had the Kia or Honda. More

Koons’ service is great. They are courteous and knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I wi knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I will happily drive there for my service because they have demonstrated that I am an important customer. More

Outstanding experience. Valet pickup was very convenient. Great and timely communication about about needed repairs. Vehicle returned in great working order. Great and timely communication about about needed repairs. Vehicle returned in great working order. More

Reps are informative and very helpful kept me up to date on all services required with cost included I usually go through Donovan, but Carlos assisted during the early morning hours on all services required with cost included I usually go through Donovan, but Carlos assisted during the early morning hours More

Johnathan gave us terrific service and personal attention when we brought our Dinali in last week. Very much appreciated, John Merrigan when we brought our Dinali in last week. Very much appreciated, John Merrigan More

I recently purchased a used GMC Acadia from this dealership. The salesmen Louai was great and the team was very professional. The price was aggressive and fair and their financing was able to beat m dealership. The salesmen Louai was great and the team was very professional. The price was aggressive and fair and their financing was able to beat my credit union which sealed the deal. Overall it was a good experience. More

Great service zip need wait a few days to see if problem is corrected. CARLOS EAS GREAT. THIS IS THE SECOND TIME FOR THIS PROBLEM. MY VEHICLE WAS UNDER WARRANTY THE FIRST TIME. THIS TIME I had to problem is corrected. CARLOS EAS GREAT. THIS IS THE SECOND TIME FOR THIS PROBLEM. MY VEHICLE WAS UNDER WARRANTY THE FIRST TIME. THIS TIME I had to pay for checking out the same service. Once again tech did not find the malfunction with the parking brake. Just have to wait until the next time, hopefully the problem is corrected More

I signed in at my schedule appointment time and the work was completed in a timely mannerly. Great customer service, keep up the good work. was completed in a timely mannerly. Great customer service, keep up the good work. More

As a car buyer on the market, I recently had the worst experience at Koons Tysons. I was in touch with Kevin, who was nice and helpful. After that he mentioned that I needed to connect to Nick Palko for m experience at Koons Tysons. I was in touch with Kevin, who was nice and helpful. After that he mentioned that I needed to connect to Nick Palko for my finances and to close the deal, which I did. I'm very particular about how much I want to put for down payment and finance. He didn't really even give me much info, and started rushing through signatures without telling me what's going on. I said NO to extended warranty, and he still kept messing with my payments until he said it should work for me. I did not want it, he did not take my no for an answer. I was so shocked that I was being forced to sign up for this warranty. He also said too bad you can't change anything this is all sent to the bank now. I called him to clear things up then he told me that I have to wait 60 days to cancel, and my payment won't change. I read that the warranty costs $2300 on top of the loan amount so I'm aware of what's happening. I also noticed they lied on the credit application, increased my income and time with my company. I didn't even get much info on what was happening and then he was just happy to get rid of me and close his deal. He did not want to make me happy with my purchase or care at all. This was horrifying, the whole experience More

We have always had great service here - goin on 30 yrs. . People there are great. Bill Appel is the service manager you want. Overall experience is excellent. People there are great. Bill Appel is the service manager you want. Overall experience is excellent. More