Koons Tysons Chevy Buick GMC

Was not informed of $5000 damage to car till 2 weeks after I purchased 2013 Camaro on 4/24/14, did a transfer of tags so issued temp tags, I emailed on 5/17/14 to inquire about perm registration, Manager Magen I purchased 2013 Camaro on 4/24/14, did a transfer of tags so issued temp tags, I emailed on 5/17/14 to inquire about perm registration, Manager Magen told me I need to sign off on damage to car, I said what damage, no replies. Eventually Ryan Thompson called me and said it was just minor damage done in parking lot and they just wanted the car to look good,so I said okay and signed statement saying front and rear bumpers replaced. He also said they would fedex overnight my registration. A week later, no registration, I get another email attachment that they want me to sign and its shows $5000 damage, including replacing radiator and compressor and mufflers, now to me this is major damage and I should have been informed,I refused to sign off on this one!! I never would have bought the car. It is now May 25, reg expired yesterday but Wayne Chase emailed temp registration. Koons never returns my calls or answer my email. I am 2 hours from dealership. The car runs great, I really like it but these people have lied big time and I will never return to them again. Ryan Thompson (xxxx of the earth) is the worst, he got me to sign off on bumpers while promising to fedex registration and tag. More

Very Limited Budget, Long List of Repairs I'm a single mother working in nonprofit aka on a very limited budget. My car is very old (2003), and needed many repairs. Mr. Jones worked with me to I'm a single mother working in nonprofit aka on a very limited budget. My car is very old (2003), and needed many repairs. Mr. Jones worked with me to repair what was essential and went out of his way to find less expensive parts. He called frequently with status updates and was very easy to get in touch with when I had any questions. The repairs were performed quickly and accurately. Before I brought my car here, it had been serviced at many different shops around the NoVA area, each time for the same problem. Since having it repaired at Koons Tysons GM Service Center, I haven't needed any additional repairs. I highly recommend this service center, and Mr. Jones, for repairs. More

up to 125% of Kelley Blue Book Fair Value for your trade!!! I came to this dealership to sell my jeep and absolutely felt insulted. They do NOT give you 125% of blue book value. Now mind you on their website, t I came to this dealership to sell my jeep and absolutely felt insulted. They do NOT give you 125% of blue book value. Now mind you on their website, they have KBB on there so you can look up the value of your car. Which I did that and thought it was a good idea and went to the dealership to sell my car and buy something new. They appraised my vehicle and told me it was only worth $6000 and was going to give me $2000 more for a total of $8000. When I did the KBB on their website, the value of my vehicle wasn't even close to being $6000. Which if I sold it to them, they would have turned around and sold it for $14000. I will NEVER EVER recommend anyone going there and selling a vehicle or buying vehicle form them!!!!! More

Wow i,m impressed I lest of 15 minutes Ryan sold me a 2015 Yukon XL Denali me and my wife will travel from New Jersey to pick up the car thanks Ryan. I lest of 15 minutes Ryan sold me a 2015 Yukon XL Denali me and my wife will travel from New Jersey to pick up the car thanks Ryan. More

From the very first internet response phone call Travis made to me, I had a very good feeling. He assured me he would work with me to gain my business. He stayed in close contact every step of the way bein made to me, I had a very good feeling. He assured me he would work with me to gain my business. He stayed in close contact every step of the way being as open and honest as he could. He was never pushy nor did he try to give me the "this deal is only good today" statement. This I really appreciated because I was open and honest about what I was looking for. With his diligence and perseverance we left the dealership with an suv and extremely happy. Our finance advisor,Ryan Thompson, was also appreciated. He took the time to make sure we understood everything that was put in front of us for signing. He answered all of our questions with a genuine smile and knowledge. Overall our experience at Koon's GMC Tysons Corner has definitely left an impression with us. I highly recommend this dealership for their customer service, honesty and ease to work with. Travis and Ryan are wonderful More

I recently worked with Dave Sawyer on the purchase of a certified preowned Chevy Tahoe. I cannot say enough about Dave. He provided excellent customer service and made sure I was 100% satisfied. Simply pu certified preowned Chevy Tahoe. I cannot say enough about Dave. He provided excellent customer service and made sure I was 100% satisfied. Simply put, the best car buying experience I've ever had. More

Very poor customer service. This is our 1 and only car as a family of four. Twice we have brought it in only to chase up answers for simple recalls. If we had known we needed a service history to get a as a family of four. Twice we have brought it in only to chase up answers for simple recalls. If we had known we needed a service history to get a recall taken car of we would have done this before leaving our car for the day. Silly explanations are provided, such as "the people who make the booking for the day aren't mechanically inclined". To ask a customer if they had been serviced by Koons or elsewhere is not difficult and does not require being a mechanic. Furthermore, I feel like I'm leaving my car on a conveyor belt and that often it is left to sit or lost in the shuffle like mail lost in transit. The answers you get are so disconnected from the service that you feel like no one really knows what is going on and they are just feeding you the company line. Please guys, their are A LOT of recalls on my Chevy Equinox that you need to fix. So get it together. More

I came across Koons while price shopping some work for a friends GMC Denali. Being a mechanical Engineer, and owning two GM products (2010 Custom Camaro, 2008 Buick Enclave), I had some experience with deal friends GMC Denali. Being a mechanical Engineer, and owning two GM products (2010 Custom Camaro, 2008 Buick Enclave), I had some experience with dealers, however My Last two dealers (Criswell Chevrolet where I bought my Camaro, and Ourisman Chevrolet who worked on both) Ouresman Chevrolet (who had recently done work on both my cars) were on my “Do not fly list” due to poor service, inflated pricing, and failing to do what they promised. Mike Calman had provided much better pricing for a waterpump for my buddy’s Denali and my conversation with him made me feel he wanted to make a returning customer rather than a high margin like many of the others. So, I had this rear axle noise id been putting up with in the back of my Camaro for over a year. Criswell misdiagnosed it, charged me for a differential service (apparently not part of the factory 100k warrantee). When I showed them it did nothing to cure the problem, not only did they not refund the charge, but they made excuses saying it’s probably due to worn tires or worn brakes. (both of which were checked as good in the multipoint inspection they did during that visit). After some letter writing , they said they would try again, but would not make adjustments for the indirect work done. I swore never to go there again (and I’ve kept that promise). Enter Ourisman, they diagnosed the problem correctly and identified the service bulletin to fix it, but to install two $10 washers onto the axle shafts, it called for about $350 in labor. I decided after a positive conversation with Mr Calman I would test this ongoing problem with him and Koons. Well he had me bring it over, I had to commit to a diagnostic (would be part of any service fee I paid) but if he managed to get it covered by GM, all would be free. I got an email shortly after I dropped it off with a link to monitor the work status. That was a first, nice touch I thought. Anyway the next day he called me and said I have good news, we got GM to cover it, and it’s all fixed. Let us know when you will be at the Metro and our shuttle will pick you us and you can get your car. Boy was that easy. I’ve been putting up with that noise forever, and previous dealers just look at me like another opportunity. Thankyou Koons, you made a believer out of me. Patrick More

I was recommended by my Credit Union to visit this dealership. I called to make an appointment because my time was limited. After getting passed off to 3 different sales people and explaining what I w dealership. I called to make an appointment because my time was limited. After getting passed off to 3 different sales people and explaining what I wanted to each person. I was able to get a price on the new car and my trade in. It was MSRP and the trade was $4000 less the other dealerships. I asked to speak to a manager and asked him to give me his best price. I almost fell out of the chair when he said what I had was it. I got up, told him that price was a joke and they wasted 1 1/2 hours of my time!! A couple of days later I received a email from the General Manager. I called and had to leave a message about my experience and asked him to call me back. 2 weeks later I am still waiting.... How a dealership can stay in business with that kind of service is beyond me. I would give them a zero rating but that is now possible. More