Koons Tysons Chevy Buick GMC

This dealership is either incompetent or dishonest, probably both. They try to hide extra charges and lie about the quotes that they give you. Earl Jones is a phony who appears to care but in the end i probably both. They try to hide extra charges and lie about the quotes that they give you. Earl Jones is a phony who appears to care but in the end is out for the dealership and himself only. More

These cretins exhibit every stereotype known about slimy used car salesman. Even after coming in with several quotes, through several different buying services, these jokers tried to justify an attempt to used car salesman. Even after coming in with several quotes, through several different buying services, these jokers tried to justify an attempt to sell me a 2011 Acadia SLT-2 for the price of a NEW 2012 Acadia SLT-2, and then had the nerve to challenge me to find a better price elsewhere. I showed them my online price quotes from three other dealers, for the exact model I wanted, and they tried to tell me the other dealers were using bait-and-switch tactics. Funny, for a bait and switch, one dealer had exactly what I wanted and I even got a price LOWER than the original online quote from that dealer, AND lower than the truecar.com Dealer Price (I bought from that other dealer by the way). Worse, if you don't agree with Tommy Omar right away, he resorts to childish yelling and screaming - yeah, very professional. And General Manager Pat Fogarty doesn't even have the fortitude to stand up to his own rude and pushy Sales Manager Tommy Omar. If you're looking for customer service, shop elsewhere; if you want to be treated like an intelligent consumer, keep on driving when you see the sign for Koons Tysons - you'll thank yourself and still respect yourself in the morning. More

First off I went to a dealer before this one, and told one of salesmen that I wanted to drive away in a vehicle the next day. They promised they would deliver, and didn't even come close. I left that deal one of salesmen that I wanted to drive away in a vehicle the next day. They promised they would deliver, and didn't even come close. I left that dealership and went straight to Koons. During the first conversation I was told that the vehicle had to be transported and would be available the next day. I received a call back about 6 hours later, and was told it had already made it from an entirely different state. The fact that they were informative, and not putting pressure on me to accelerate the process was a giant plus for me. ALL the staff knew the inside and outside of EVERY vehicle there, answering my questions with ease, and leaving plently of space in order for me to remain in my comfort level. I knew what I wanted obviously before I even came to the dealership, and was even offered different price ranges without revealing how much money I planned on spending. I was able to get my vehicle quickly, provided with all the information and even convinced to stay a while and meet some of the staff who help make this dealership as good as it is. Price was a bit much, but well expected. Even recommended to a couple friends already.(I was so impressed, I asked if one of these sites exsisted and a place to mail a thank you letter to in lieu of my salesman. Thanks for EVERYTHING KOONS!!!!! More

I had a great experience at Koons Tyson GM. Everyone I encountered was friendly and helpful. I was there a bit longer than I needed to be as the exact car I wanted wasn't available. If I was asked are p encountered was friendly and helpful. I was there a bit longer than I needed to be as the exact car I wanted wasn't available. If I was asked are price or options more important to you, my time spent at dealer may have been less. Overall, however, Earl Jones and his team were very good and I will recommend them and my awesome GMC Acadia to friends. More

We had been interested in test driving a Chevy Equinox after doing a fair amount of research, so we decided to check out Koons Automotive in Tysons Corner to have a look on a Sunday afternoon. We were ple after doing a fair amount of research, so we decided to check out Koons Automotive in Tysons Corner to have a look on a Sunday afternoon. We were pleased with the friendly atmosphere and the accessibility and knowledge of our sales rep, Mitch. We had been involved in a relatively complicated situation regarding our trade-in (another GM vehicle which was at another dealership), and we were advised that they would be happy to work with us in order to make this work. There was a good amount of professional follow-up by our sales associate following our test drive, and he was very helpful in getting back to us with answers to our questions. More