Back

Koons Tysons Chevy Buick GMC

Vienna, VA

4.5
459 Reviews

2000 Chain Bridge Road

Vienna, VA

22182

Directions

By Type

Showing 459 reviews

December 09, 2011

This dealership is either incompetent or dishonest, probably both. They try to hide extra charges and lie about the quotes that they give you. Earl Jones is a phony who appears to care but in the end i More

by edtennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Earl Jones
Dec 23, 2011 -

Koons Tysons Chevy Buick GMC responded

We are so sorry to hear that your experience with us was sub par. We strive to provide each customer with excellent and efficient service so we are truly disappointed that our standards were not met. Please contact us if you'd like to discuss the issue with us further. Mary Ann Ottenberg - Customer Relations Manager maryannottenberg@koons.com (703-790-9800)

November 22, 2011

These cretins exhibit every stereotype known about slimy used car salesman. Even after coming in with several quotes, through several different buying services, these jokers tried to justify an attempt to More

by Lee Kim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy Omar, Pat Fogarty
Dec 19, 2011 -

Koons Tysons Chevy Buick GMC responded

We are truly sorry to hear that your experience with us was not up to your standards. Customer service is a top priority for us, so it is disappointing to hear that we did not meet your expectations. We would like a chance to make up for your negative experience. Contact us if you'd like to discuss the issue further if you feel that would be constructive. Mary Ann Ottenberg - Customer Relations Manager maryannottenberg@koons.com (703-790-9800)

November 18, 2011

First off I went to a dealer before this one, and told one of salesmen that I wanted to drive away in a vehicle the next day. They promised they would deliver, and didn't even come close. I left that deal More

by Tybay357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tassone
Dec 14, 2011 -

Koons Tysons Chevy Buick GMC responded

Thanks for the fantastic review. It's great to hear that we earned your recommendation; all of us at Koons Tyson GM strive to provide a comfortable atmosphere for our customers, while still being professional and knowledgeable about our vehicles. Finding the perfect car can be difficult at times, but we're glad to see we could help you into your new car. If we can be of any further service, please contact us. Follow us on Facebook and Twitter! Mary Ann Ottenberg - Customer Relations Manager maryannottenberg@koons.com (703-790-9800)

October 27, 2011

I had a great experience at Koons Tyson GM. Everyone I encountered was friendly and helpful. I was there a bit longer than I needed to be as the exact car I wanted wasn't available. If I was asked are p More

by jenniferwhitegradnigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl Jones
Dec 14, 2011 -

Koons Tysons Chevy Buick GMC responded

We'd like to thank you for your feedback. Earl is a valuable member of our team, and would be pleased to hear he earned your recommendation. Our entire staff aims to provide a helpful and friendly experience for our customers, while still being able to help our clients find the perfect vehicle. If there's anything else we can do for you, please contact us. Follow us on Facebook and Twitter! Mary Ann Ottenberg - Customer Relations Manager maryannottenberg@koons.com (703-790-9800)

October 25, 2011

We had been interested in test driving a Chevy Equinox after doing a fair amount of research, so we decided to check out Koons Automotive in Tysons Corner to have a look on a Sunday afternoon. We were ple More

by BacardiLimon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Buster
Dec 14, 2011 -

Koons Tysons Chevy Buick GMC responded

Thank you for your positive review! We love to hear when we can work with a bad situation and help our customers make it right. Mitch is a valued member of our staff, and always does his best to take care of our visitors. If there's any other way we can be of service, please don't hesitate to contact us. Follow us on Facebook and Twitter. Mary Ann Ottenberg - Customer Relations Manager maryannottenberg@koons.com (703-790-9800)

October 25, 2011

This was our first experience shopping for a car on-line and it absolutely worked as advertised! While looking for a new, lower end 2011 Honda CR-V, we saw a previously owned 2011 CR-V EX-L, fully loaded w More

by poorman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maks Seriki
October 25, 2011

Mr. Earl Jones was extremely informative, knowledgable and cordial during the sales process. He was never pressuring or pushy, kept me totally informed throughout the process and was attentive and timely More

by cwiesch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl Jones
October 24, 2011

We had some mis-communications between the phone conversations and the dealership visit but all in all they tried their hardest to accommodate us. They worked with us for about 5 days and worked to More

by agaleas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tassone and John Gribbins
October 21, 2011

good experience overall. spent alot of time with me checking to find exactly what i was looking for as far as options. thanks for help More

by tiggertess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
earl jones
October 21, 2011

Had a great experience purchasing my vehicle after shopping online. The staff at Koon's was very responsive to my online inquiry and followed up immediately. Being new to the area, this was the firs More

by jeka7654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Buster
...
34
...