Koons Tysons Chevy Buick GMC

Recently attempted to purchase a new vehicle at Orisman/Dodge in Alexandria Virginia nad left with a very negative experience. I decided to try Koons and the experience was a 180% difference. One o Orisman/Dodge in Alexandria Virginia nad left with a very negative experience. I decided to try Koons and the experience was a 180% difference. One of the first impressions was a very simple gesture of customer service. The saleman at Orisman asked my wife and I if we would like something to drink, my wife said sure I would like some water. The saleman then pointed her in the direction of the vending amchine. Same question was presented to me at Koons. I repled with my request and the saleman went into his desk, removed a dollar and went to the machine and returned with what I asked for. Simple gestures of customer service go a long way! That was one of the reasons I decided to buy from Koons, because I was made to feel like a customer and not a quota. More

I was in and out in 3-4 hours with my new vehicle. I was given a wow price. The service was great and they explaned everything in detail. I was also given a good price for my trade in. I was given explanati given a wow price. The service was great and they explaned everything in detail. I was also given a good price for my trade in. I was given explanation for onstar and xm radio.Every question i asked was answered in detail. More

The sales staff and everyone employed at this delarship is really amazing. They go above and beyond and are very patient. They make the car buying process fun and they are honest which should be expected b is really amazing. They go above and beyond and are very patient. They make the car buying process fun and they are honest which should be expected buy is hardly found!! I will recommend them to everyone! More

I was about to purchase a vehicle from another dealership but they refuse to reduce the price. I called Koons and spoke to my sales person Bakary Darbo, who was professional on the phone. When we arrive I re but they refuse to reduce the price. I called Koons and spoke to my sales person Bakary Darbo, who was professional on the phone. When we arrive I receive a great customer service. I was very impressed with Bakary professionalism, the way he take his time to go over the car features. I am very happy with my new car, thanks to Darbo. More

This have been the best car buying experience I had ever had. Was treated like I was part of their family. Will definitely buy another car from this dealership. From the time I walked in the dealership e had. Was treated like I was part of their family. Will definitely buy another car from this dealership. From the time I walked in the dealership everyone was very friendly in helping me get all the necessary paperwork, making my way thru finance and delivery of the car that I wanted. Customer service was impeccable and as far as quality and price, this dealership is at the top of the list. More

This is the best place I have been.The dealer whose name is Mitch helped us a lot.He made us feel so comfortable.People who work there help us to get our first new car.They are very helpful and friendly wit is Mitch helped us a lot.He made us feel so comfortable.People who work there help us to get our first new car.They are very helpful and friendly with us.We usually don't feel comfortable to go to the dealership to look fir new car;however,we are so comfortable to work with Mitch.He also gave us opion to help us decide which car we should buy.We are so thankful for everything they did to help us. More

Dave was great - he is very informative and helpful. He is one of the reasons I keep coming back to Koons. Dave showed me a few cars and let me test drive them until I found the right car for me. Kelly t is one of the reasons I keep coming back to Koons. Dave showed me a few cars and let me test drive them until I found the right car for me. Kelly the person who prepared the documents was great as well. More

I came to Koons in Vienna because it came highly recommended through a friend/customer. I was given Tommy Omar's card and gave him a call. It was like I had known him all my life. This was the fir recommended through a friend/customer. I was given Tommy Omar's card and gave him a call. It was like I had known him all my life. This was the first time for me so I was a novice to the car buying process and concerned I might be taken advantage of. I told him what I was looking for and the price range I wanted to stay in. I set up a time to come in and I was very impressed with the sales people and customer service I received there. Tommy Omar was very professional yet friendly and receptive. I'm not big on formalities and he picked up on that and like I said it was like I had known him my whole life. I felt very comfortable with the sale and drove off with a brand new Cruz. More

I can't offer anny suggestions on improving the exemplary professionalism and friendliness from Mr. Appel and his staff I have experienced each time I have brought my auto in for service. All of my question professionalism and friendliness from Mr. Appel and his staff I have experienced each time I have brought my auto in for service. All of my questions and concerns are addressed in terms that I can understand them. Keep up the good work! H. H. Sullivan More

Upon arriving we were greated and taken care of immediately. Everyone that we interacted with was incredibly knowledgable which made finding the best car for us easy. During the test drive I was co immediately. Everyone that we interacted with was incredibly knowledgable which made finding the best car for us easy. During the test drive I was comfortable and had a great time with our representative who was both curteous and funny. The staff here was very willing to work with us and the budget that we had presented them with and we are now proud owners of a new car. We will certainly be returning to this dealership and have referred numerous family and friends who have all shared a wonderful experience. More